April 17, 2013
Issue No. 12
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Greetings!

... to Caregiver Quality Today!, the electronic newsletter for recruiting, selecting and retaining in-home care staff for home health, hospice, and private duty home care.  If you want to grow your business, serve more clients, and make more money, this is the newsletter for you.  

Please enjoy this newsletter, and join our interactive community.

 

Best regards,

Diane West
Program Manager
Caregiver Quality Assurance (TM)
Leading Home Care ... a Tweed Jeffries company

LHC Logo  

Safe 4 Hire: Using Caregiver Quality to Create Competitive Advantage
By Stephen Tweed, CSP SCT Small Photo

What makes your home care company different from your competitors?

If you are a member of the Caregiver Quality Assurance program, how are you using the process to promote your company?

If you not a member of CQA, should you be?

Yesterday, I was sitting in a sales and marketing meeting with our friends and clients Jeff and Rita Pate, the owners of  ElderCare 4 Families here in Louisville, Kentucky.  We've been working with them for several years on marketing strategy and execution, and in exchange they've given us access to some of the facts and data to build case studies from their highly successful home care business.  

During our conversation, we talked about how they use their "Safe 4 Hire" program as part of their strategy to gain and sustain competitive advantage.  The other three elements of their competitive strategy are their  Graceful Aging Program, their accountability program, and their professional matching of clients and caregivers.

Read More...
Video of the Week: Recruiting and Selecting Caregivers  
 
This week's video is from the People
Pillar and the Operating Level, and we look at the process of recruiting and selecting caregivers.  As the economy improves and your business takes off, staff shortages will become a major obstacle to growing your business.  When we started Caregiver Quality Assurance in 2006, the biggest challenge facing owners and CEOs of home care companies was finding enough caregivers to meet the growing demands of their clients.

Look inside a $3 Million Private Duty Company
 
There's no better way to learn how to grow your home care business into a multi-million dollar enterprise that to go deep inside with someone who has already done it. 

The Private Duty Field Trip is
a unique experience where you and ten other owners will have the opportunity to spend one full day inside a $3 million + private duty business.  The owners will show you through their offices, introduce you to key team members, describe their organization structure, and show you their internal processes.
   
Join Stephen Tweed in Altoona, PA
 
Stephen Tweed will be presenting his "Serving More Clients" one-day workshop at this year's Delta Health Technologies National Customer Forum on June 26, 2013 in Altoona, PA.

 

The Serving More Clients workshop in Altoona, PA is being held in conjunction with the Delta Health Technologies' National Customer Forum. Delta's National Customer Forum is an annual event whose principal objective is to advance the effective use of Delta's private duty, home care and hospice solutions. The forum focuses on education, product demonstrations, networking and exchanging ideas with peers, and social activities.

Read more and register today!

Lined In 3D logoOne of the benefits of belonging to the Caregiver Quality Assurance program is the opportunity to interact with other members through the CQA discussion group on LinkedIn.  This is a closed group, and limited only to members of the CQA program.

The hottest topics of discussion in the group recently have been:
  • Tips on navigating the CQA dashboard
  • What are some sure fire ways to say "no thanks" to applicants
  • CQA Members get a discount on Liability Insurance
  • Is anyone tracking benchmark data for assessment results related to caregiver performance
  • Using the pre-employment assessment to match caregivers to clients.
  • How has using the assessments impacted your company?
  • Exit interviews - are they part of the process?

If you would like to be part of an interactive group discussing tools, tips, and techniques to recruit, select, hire, train and retain the highest quality caregivers, you'll want to become a member of Caregiver Quality Assurance

 

Caregiver Quality Assurance is a division of Leading Home Care ... a Tweed Jeffries company.  Members of the CQA program use the online assessment process to hire and retain high quality caregivers.  They then use the CQA Seal and the elements of the program to create competitive advantage in the marketplace.

If you want to have a business built on caregiver quality, and the ability to create competitive advantage in your local marketplace based on caregiver quality, then you'll want to become a member of Caregiver Quality Assurance.
In This Issue
Safe 4 Hire: Using Caregiver Quality to Create Competitive Advantage
Video of the Week
Look inside a $3 Million Private Duty Companyt Impacted by a Solid Quality Management Program
Join Stephen Tweed in Altoona, PA
CQA Members Use LinkedIn Discussion Group
Upcoming Events:
Academy Logo (r)
April Webinar:
 
"The 2013 Private Duty Benchmarking Study: The Results Are In!"

With Aaron Marcum of Home Care Pulse  


April 25, 2013

2:00 pm EST 

 

This month we are teaming up with Aaron Marcum, the founder of Home Care Pulse, as he discusses the findings of the 2013 Private Duty Benchmarking Study.  If you haven't ordered your copy yet, make sure you order soon so that you can receive it in time for the webinar.

 

In this live one-hour webinar, Aaron will highlight the latest national and regional benchmarks on:

  • Profit & Loss
  • Leading Agencies
  • Client Growth
  • Recruitment & Retention

...And more! This is a great way to get the most out of your copy of the 2013 Study.  Aaron will provide insights into this year's trends and statistics, as well as how you can use Your Personalized Report (if you completed the Online Survey) to compare your agency and create new strategies.

Don't miss out on these exclusive insights. Register now. This webinar will be recorded for those who register, and will include a Q&A session with Aaron.

 

Please note that this webinar is at 2:00 pm eastern instead of our normal time of 4:00 pm eastern.

 

REGISTER TODAY!  

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May 15-16, 2013 
Louisville, Kentucky 
Elder Care 4 Families 
June 12-13, 2013 
Phoenix, Arizona 
Cypress Home Care Solutions 
There's no better way to learn how to grow your home care business into a multi-million dollar enterprise that to go deep inside with someone who has already done it.

  

The Private Duty Field Trip is a unique experience where you  will have the opportunity to spend a day inside a $3 million+ private duty business.  The owners will show you through their offices, introduce you to key team members, describe their organization structure, and show you their internal processes.

  

Then you'll have time to sit around the conference table and ask questions.  No holds barred. Ask anything you want. These incredible business owners are willing to open up their hearts, their minds, and their businesses to help you do what they have done ... build a highly successful private duty business that makes a lasting impact on their clients, families, caregivers, and employees.  And, that makes a lot of money.