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Greetings!
... to Private Duty Today, the electronic newsletter for owners, CEOs, and administrators of private pay non-medical home care companies. If you want to grow your business, serve more clients, and make more money, this is the newsletter for you.
Please enjoy this newsletter, and join our interactive community.
Best regards,
Stephen Tweed
CEO
Leading Home Care
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Yenta, the Matchmaker of Home Care
By Stephen Tweed, CSP  The other evening, Elizabeth and I joined two other couples at The Kentucky Center for the Arts for the Broadway show, Memphis. It was a wonderful musical that had us swinging and swaying all evening. Whenever I think about Broadway musical performances I always think back to one of my all time favorites, Fiddler on the Roof. While Tevye, the father, is the main character in the show and his song "If I Were a Rich Man" is a classic, I always enjoyed the fun character Yenta, the matchmaker. Yenta was the woman in the village who's self proclaimed role was to match up the young women and young men for marriage.If you think about it, Yenta the Matchmaker in your home care company is your scheduling coordinator. This is the person who brings a unique set of talents to be able to match up your clients with just the right caregiver. When you have a perfect match, you have a satisfied caregiver, an enthusiastic client, and they both stay with you longer.Read more... |
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Video of the Week: Scheduling
By: Stephen Tweed To continue our conversation about the  importance scheduling in your home care company, we take you to our video of the week where Stephen Tweed, CEO of Leading Home Care ... a Tweed Jeffries company and founder of The Academy for Private Duty Home Care takes three minutes to talk with you about the importance of scheduling, picking the right person, and putting in place the effective processes.Watch the Video... |
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Which Scheduling Software is Best?
By Stephen Tweed
Which home care scheduling software is best?
How should I decide which program to use?
These are the questions we get frequently from clients, customers, and attendees at the live workshops sponsored Academy for Private Duty Home Care. There's no easy answer to these questions, but we do have some guidance for you.
We think there are three major factors in making your decision:
- What functions do you need to perform?
- What features are needed in your software?
- Which companies can you trust?
Read More...
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The Five Team Members Most Impacted by a Solid Quality Management Program
By Andrew Rail, Director of Quality Management at Home Care Pulse
In July 2007, I sat on a plane flying back from Beijing, China. I had spent two weeks being wooed by a manufacturing firm. The gentleman to my right, as it turned out, owned a multimillion dollar business manufacturing and selling fishing gear in such stores as Cabela's. He had just spent two weeks in Eastern China with the sole focus of checking quality assurance of his fishing waders. As I listened to this gentleman - worth millions of dollars - explain the painstaking process to make sure his fishing waders did not sink, I thought, he sure is spending a lot of time on an airplane making sure his waders work. I then recalled a TV show I saw on the Travel Channel explaining the quality management process that Dominoes has in place to make sure there is no metal in their dough. Read more...
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Get the Inside Scoop: Join the Private Duty Field Trip
There's no better way to learn how to grow your home care business into a multi-million dollar enterprise that to go deep inside with someone who has already done it.
The Private Duty Field Trip is a unique experience where you and ten other owners will have the opportunity to spend one full day inside a $3 million + private duty business. The owners will show you through their offices, introduce you to key team members, describe their organization structure, and show you their internal processes.
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LinkedIn Update
The Leading Home Care Network is a closed group, and we limit membership to active owners, CEOs, administrators, and senior staff members in home health, hospice, and private duty home care. There's no blatant advertising or unrelated posts to waste your time. Take a look.
We have created a group on LinkedIn for Registered and Premium Members of the Academy. We'd love for you to join this community of fellow members of the Academy for Private Duty Home Care to ask questions, share information and support each other in your businesses. |
Private Duty Today is the leading electronic newsletter for owners, CEOs, and administrators of private pay, non-medical home care companies in the US and Canada. This newsletter is published by Leading Home Care ... a Tweed Jeffries company.
Permission to Reproduce. Articles from this issue may be reprinted by home care companies and home care associations. Permission is granted provided that the author and publication are given credit, and provided that the article is used verbatim in its entirety. All reprints must be accompanied by a mention of our website, at www.leadinghomecare.com and/or www.privatedutyacademy.org. Reprints of articles published online must have a link. Other use of this content is available with written permission only. To request permission, please email Jill@leadinghomecare.com. |
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| Issue Number | 242
April 10, 2013
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Upcoming Events
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APRIL WEBINAR
"Hiring a Scheduling Coordinator in Private Duty Home Care" With Stephen Tweed April 11, 2013
4:00 EST
How do you recruit and select someone who is charming on the telephone, has the out going personality to schmooze the most difficult clients and the least interested caregivers and yet has the attention to detail to manage your scheduling system? That's the $64,000 question, and that's what we'll focus on in the web conference.
Stephen Tweed will give you the latest information from our research at Leading Home Care ... a Tweed Jeffries company about what makes a successful scheduler. He'll show you job benchmarks for the scheduler's job, and give you copies of the job description. Then he'll discuss exactly how to recruit, select, train, and retain your new scheduling coordinator.
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NEW Webinar Recordings in the Academy Store!
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The following web conference recordings have been added to the Academy Store: |
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Private Duty Field Trip
May 15-16, 2013
Louisville, Kentucky
Elder Care 4 Families
June 12-13, 2013
Phoenix, Arizona
Cypress Home Care Solutions
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There's no better way to learn how to grow your home care business into a multi-million dollar enterprise that to go deep inside with someone who has already done it.
The Private Duty Field Trip is a unique experience where you will have the opportunity to spend a day inside a $3 million+ private duty business. The owners will show you through their offices, introduce you to key team members, describe their organization structure, and show you their internal processes.
Then you'll have time to sit around the conference table and ask questions. No holds barred. Ask anything you want. These incredible business owners are willing to open up their hearts, their minds, and their businesses to help you do what they have done ... build a highly successful private duty business that makes a lasting impact on their clients, families, caregivers, and employees. And, that makes a lot of money.
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