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April 3, 2013
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Issue No. 11
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Greetings!
... to Caregiver Quality Today!, the electronic newsletter for recruiting, selecting and retaining in-home care staff for home health, hospice, and private duty home care. If you want to grow your business, serve more clients, and make more money, this is the newsletter for you.
Please enjoy this newsletter, and join our interactive community. Best regards, Diane West
Program Manager
Caregiver Quality Assurance (TM)
Leading Home Care ... a Tweed Jeffries company
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The Five Team Members Most Impacted by a Solid Quality Management Program
By Andrew Rail, Director of Quality Management at Home Care Pulse
In July 2007, I sat on a plane flying back from Beijing, China. I had spent two weeks being wooed by a manufacturing firm. The gentleman to my right, as it turned out, owned a multimillion dollar business manufacturing and selling fishing gear in such stores as Cabela's. He had just spent two weeks in Eastern China with the sole focus of checking quality assurance of his fishing waders.
As I listened to this gentleman - worth millions of dollars - explain the painstaking process to make sure his fishing waders did not sink, I thought, he sure is spending a lot of time on an airplane making sure his waders work. I then recalled a TV show I saw on the Travel Channel explaining the quality management process that Dominoes has in place to make sure there is no metal in their dough.
We are not dealing with pizzas. Nor are we dealing with fishing waders or with steering alignments. We are dealing with the lives of those we care for. We care for grandmothers, grandfathers, spouses, siblings, and partners. Often we are dealing with the few precious moments these loved ones spend in mortality.
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Using Caregiver Quality as a Marketing Tool
By Stephen Tweed, CSP 
What makes your home care company different from your competitors?
What is the core marketing message that sets you apart from the other home care companies in your local marketplace?
Our research has led us to identify the Seven Sources of Competitive Advantage . One of those is Caregiver Quality.When you put your focus on recruiting, selecting, training, and retaining only the very best caregivers, you will be different from most other companies out there. If you add on special programs to show your caregivers how much you value and appreciate them, and they demonstrate high levels of employee satisfaction, that will translate into higher levels of client satisfaction. Read More... |
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Recorded Web Conferences Now Available for Purchase in Academy Store
By Jill Scott, Manager of Member Services for The Academy for Private Duty Home Care
We understand that your schedules do not always allow for you to attend the live broadcasts of our monthly web conferences and we have good news for you! For those of you that missed any of the live web conferences we have been holding each month since July 2012, the recordings are now available for purchase and online viewing through the Store on the Academy for Private Duty Home Care website.
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 One of the benefits of belonging to the Caregiver Quality Assurance program is the opportunity to interact with other members through the CQA discussion group on LinkedIn. This is a closed group, and limited only to members of the CQA program.The hottest topics of discussion in the group recently have been:- Tips on navigating the CQA dashboard
- What are some sure fire ways to say "no thanks" to applicants
- CQA Members get a discount on Liability Insurance
- Is anyone tracking benchmark data for assessment results related to caregiver performance
- Using the pre-employment assessment to match caregivers to clients.
- How has using the assessments impacted your company?
- Exit interviews - are they part of the process?
If you would like to be part of an interactive group discussing tools, tips, and techniques to recruit, select, hire, train and retain the highest quality caregivers, you'll want to become a member of Caregiver Quality Assurance. |
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Caregiver Quality Assurance is a division of Leading Home Care ... a Tweed Jeffries company. Members of the CQA program use the online assessment process to hire and retain high quality caregivers. They then use the CQA Seal and the elements of the program to create competitive advantage in the marketplace.
If you want to have a business built on caregiver quality, and the ability to create competitive advantage in your local marketplace based on caregiver quality, then you'll want to become a member of Caregiver Quality Assurance.
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Upcoming Events:
April Webinar:
"Hiring a Scheduling Coordinator in Private Duty Home Care"
With Stephen Tweed
April 11, 2013
4:00 pm EST
How do you recruit and select someone who is charming on the telephone, has the out going personality to schmooze the most difficult clients and the least interested caregivers and yet has the attention to detail to manage your scheduling system? That's the $64,000 question, and that's what we'll focus on in the web conference.
*NOTE: IF YOU ARE A CQA MEMBER, PLEASE USE THE REGISTRATION LINK PROVIDED TO YOU IN AN EMAIL FROM DIANE WEST.
*ALSO NOTE: IF YOU ARE NOT A CQA MEMBER, YOU MUST REGISTER AND PAY AHEAD OF TIME VIA THE LINK ABOVE.
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Private Duty Field Trip
There's no better way to learn how to grow your home care business into a multi-million dollar enterprise that to go deep inside with someone who has already done it. The Private Duty Field Trip is a unique experience where you will have the opportunity to spend a day inside a $3 million+ private duty business. The owners will show you through their offices, introduce you to key team members, describe their organization structure, and show you their internal processes. Then you'll have time to sit around the conference table and ask questions. No holds barred. Ask anything you want. These incredible business owners are willing to open up their hearts, their minds, and their businesses to help you do what they have done ... build a highly successful private duty business that makes a lasting impact on their clients, families, caregivers, and employees. And, that makes a lot of money.
Here are the two upcoming Private Duty Field Trip dates and locations:
May 15-16, 2013
Louisville, Kentucky
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Elder Care 4 Families
June 12-13, 2013
Phoenix, Arizona
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Cypress Home Care Solutions
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Hiring a Scheduling Coordinator in Private Duty Home Care
Live Web Conference
April 11, 2013 4:00 pm Eastern
With Stephen Tweed
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One of the most important people on your home care team is the "Scheduling Coordinator." This is the match maker ... the person who matches clients and caregivers to be sure there is the perfect fit. As Rick Morey, founder of Home Trak software says,
"The most important characteristic of a highly effective scheduler is they must be 'charming', and you can't teach 'charming' ".
Stephen Tweed will give you the latest information from our research at Leading Home Care ... a Tweed Jeffries company about what makes a successful scheduler. He'll show you job benchmarks for the scheduler's job, and give you copies of the job description. Then he'll discuss exactly how to recruit, select, train, and retain your new scheduling coordinator.
*NOTE: IF YOU ARE A CQA MEMBER, PLEASE USE THE REGISTRATION LINK PROVIDED TO YOU IN AN EMAIL FROM DIANE WEST.
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