|
|
|
March 6, 2013
|
Issue No. 10
|
|
Greetings!
... to Caregiver Quality Today!, the electronic newsletter for recruiting, selecting and retaining in-home care staff for home health, hospice, and private duty home care. If you want to grow your business, serve more clients, and make more money, this is the newsletter for you.
Please enjoy this newsletter, and join our interactive community. Best regards, Diane West
Program Manager
Caregiver Quality Assurance (TM)
Leading Home Care ... a Tweed Jeffries company
|
 |
|
Hiring and Screening Practices of Home Care Companies Supplying Paid Caregivers to Older Adults
By Stephen Tweed, CSP 
"Conclusion: Using an agency (home care company) to hire paid caregivers may give older adults and their families a false sense of security regarding background and skill set of the caregiver."
This was the conclusion from a research project conducted in 2011 by the Feinburg School of Medicine, Northwestern University, Chicago IL, and published in the January 2012 edition of the Journal of the American Geriatric Society. The researchers interviewed 180 home care companies, and asked about methods for caregiver recruiting, criteria for hiring, screening measures, and skill competency. The companies surveyed were in Arizona, California, Florida, Illinois, and Wisconsin. The sample included 167 employee based companies, and 13 referral companies or registries. Read More... |
|
|
Video of the Week:
Corporate Culture
What is the culture of your home care company?
We define corporate culture as, "The way we do things around here." There are four factors that determine your corporate culture:
1. The leadership style of the CEO
2. The values of the company and the values of the leaders
3. The behavior you expect
4. The behavior you permit.
For more details on how to influence your corporate culture, watch this short video with Stephen Tweed, CEO of Leading Home Care ... a Tweed Jeffries company.
|
|
|
What Insurance Coverage Do I Need When It Comes to Caregiver Driving on the Job?
One of the most frequently asked questions is,
"What insurance do I need when my caregivers are driving for a client?"
Since this topic is so common we went to an old friend and expert, David Dickie of The Solutions Group and asked him a few questions. We wanted to clarify for our readers what constitutes on the job driving. 
According to David, from a home care perspective, on the job driving typically falls into one of the following categories:
- Driving from one client's home to another.
- Driving on behalf of a client (to pick up something or drop off something).
- Transporting a client
Read more...
|
|
 One of the benefits of belonging to the Caregiver Quality Assurance program is the opportunity to interact with other members through the CQA discussion group on LinkedIn. This is a closed group, and limited only to members of the CQA program.The hottest topics of discussion in the group recently have been:- Tips on navigating the CQA dashboard
- What are some sure fire ways to say "no thanks" to applicants
- CQA Members get a discount on Liability Insurance
- Is anyone tracking benchmark data for assessment results related to caregiver performance
- Using the pre-employment assessment to match caregivers to clients.
- How has using the assessments impacted your company?
- Exit interviews - are they part of the process?
If you would like to be part of an interactive group discussing tools, tips, and techniques to recruit, select, hire, train and retain the highest quality caregivers, you'll want to become a member of Caregiver Quality Assurance. |
|
Caregiver Quality Assurance is a division of Leading Home Care ... a Tweed Jeffries company. Members of the CQA program use the online assessment process to hire and retain high quality caregivers. They then use the CQA Seal and the elements of the program to create competitive advantage in the marketplace.
If you want to have a business built on caregiver quality, and the ability to create competitive advantage in your local marketplace based on caregiver quality, then you'll want to become a member of Caregiver Quality Assurance.
|
|
|
|
Upcoming Events:
March Webinar:
"Hiring Top Sales Talent in Private Duty Home Care"
With Stephen Tweed
March 14, 2013
4:00 pm EST
In this interactive web conference, Stephen Tweed will give you the latest research into the most effective methods for recruiting and selecting talented individuals who can actually make sales calls and bring in referrals that turn into admissions. Stephen will show you how and where to place ads for top sales reps. He'll describe how to write ad copy that attracts true sales professionals. He'll show you how to interview and select the cream of the crop from your applicants, and he'll describe an on-boarding process to help them hit the groups running.
*NOTE: IF YOU ARE A CQA MEMBER, PLEASE USE THE REGISTRATION LINK PROVIDED TO YOU IN AN EMAIL FROM DIANE WEST.
*ALSO NOTE: IF YOU ARE NOT A CQA MEMBER, YOU MUST REGISTER AND PAY AHEAD OF TIME VIA THE LINK ABOVE.
~~~~~~~~~~~~~~~~~~~~~~~~~~
|
|
|
|
|
|
|
Get the Best:
Nine Steps to Hiring Quality Caregivers and Improving your Bottom Line in Private Duty Home Care
|
Simple and powerful steps to improve caregiver quality, increase client satisfaction, reduce liability and make more money.
What do you get when you combine the latest behavior and attitude assessment technology with more than 30 years of first-hand experience? You get 9 steps that will help you create a private duty caregiver recruitment, selection and retention system that will take your company, and your bank account, to the next level.
This 82 page book/e-book contains everything you'll need in a simple step-by-step format. Not only will you learn the 9-step process for selecting quality caregivers, but you'll also have all of the forms you'll need to get started. Finally you'll have a primer on the legal issues you'll face when using pre-employment assessments and behavioral interviewing techniques.
| Get Your Copy Today!
|
|
|
|
