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February 6, 2013
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Issue No. 9
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Greetings!
... to Caregiver Quality Today!, the electronic newsletter for recruiting, selecting and retaining in-home care staff for home health, hospice, and private duty home care. If you want to grow your business, serve more clients, and make more money, this is the newsletter for you.
Please enjoy this newsletter, and join our interactive community. Best regards, Diane West
Program Manager
Caregiver Quality Assurance (TM)
Leading Home Care ... a Tweed Jeffries company
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Three Keys to Retaining Top Caregivers
By Stephen Tweed, CSP 
What does it cost you when a top caregiver quits?What does it cost you when 49% of your caregivers leave in one year?Turnover in home care is expensive and costs your company a lot of money. Our research at Leading Home Care and The Academy for Private Duty Home Care shows that in a typical home care company, the cost of making one bad hire is $829.25. The annual turnover for a median sized home care company in 2011 was 49.8%. Do the math and you will find that a home care company with 100 caregivers and 49.8% turnover will spend $41,462.50 on the cost of replacing lost staff and the lost opportunity costs that go with it.Three Keys to Keeping Top TalentFurther research by Leading Home Care into caregiver retention shows us three key areas that you can focus on in order to reduce your caregiver turnover. Read More... |
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Participate in the 2013 National Private Duty Benchmarking Study
How do your revenues compare to other home care companies in your region?
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Explore the All NEW Academy for Private Duty Home Care
Where do you go to learn about the home care business?
What do you do to help educate your office staff?
How can you train that new sales person?
Where can I go to network with owners of other home care companies my same size?
These are the questions that are answered by the  ALL NEW Academy for Private Duty Home Care. We've been working for over a year to design and deliver a totally new concept in education and training for owners, CEOs, administrators and staff members of high performing home care companies.
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Grow Your Business Workshop Kicks Off in Orlando on February 19, 2013
Grow your business, and get ready for the future. That's the theme and focus of The NEW Academy for Private Duty Home Care.You may have attended a workshop or seminar in the past under the banner of The Academy for Private Duty Home Care, hosted by your state home care association. We have refined and  refocused The Academy to include online learning and private duty mastermind groups while continuing to offer our live workshops. New for 2013 is our BRAND NEW two-day workshop, Grow Your Business. We have so much new content that we've expanded our live workshop to two days. Day one will focus on growing your business with our new program, "Serving More Clients." This full day is devoted to the latest research on the top techniques for sales, marketing, and public relations to generate more referrals that turn into admissions.
Read More...
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 One of the benefits of belonging to the Caregiver Quality Assurance program is the opportunity to interact with other members through the CQA discussion group on LinkedIn. This is a closed group, and limited only to members of the CQA program.The hottest topics of discussion in the group recently have been:- Tips on navigating the CQA dashboard
- What are some sure fire ways to say "no thanks" to applicants
- CQA Members get a discount on Liability Insurance
- Is anyone tracking benchmark data for assessment results related to caregiver performance
- Using the pre-employment assessment to match caregivers to clients.
- How has using the assessments impacted your company?
- Exit interviews - are they part of the process?
If you would like to be part of an interactive group discussing tools, tips, and techniques to recruit, select, hire, train and retain the highest quality caregivers, you'll want to become a member of Caregiver Quality Assurance. |
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Caregiver Quality Assurance is a division of Leading Home Care ... a Tweed Jeffries company. Members of the CQA program use the online assessment process to hire and retain high quality caregivers. They then use the CQA Seal and the elements of the program to create competitive advantage in the marketplace.
If you want to have a business built on caregiver quality, and the ability to create competitive advantage in your local marketplace based on caregiver quality, then you'll want to become a member of Caregiver Quality Assurance.
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Upcoming Events:
February Webinar:
"Keeping Top Talent in Private Duty Home Care"
With Stephen Tweed
February 14, 2013
4:00 pm EST
In this interactive web conference, Stephen Tweed will give you the latest research on retaining top talent in your company. He'll explain the seven sources of strategic staffing advantage, and demonstrate how you can apply these principles to create a great place to work for your caregivers.
*NOTE: IF YOU ARE A CQA MEMBER, PLEASE CONTACT DIANE WEST FOR THE MEMBER REGISTRATION LINK.
*ALSO NOTE: IF YOU ARE NOT A CQA MEMBER, YOU MUST REGISTER AND PAY AHEAD OF TIME VIA THE LINK ABOVE.
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Grow Your Business
A live 2-day workshop for owners of Private Duty Home Care companies who want to serve more clients and hire great people
Orlando, Florida
February 19-20, 2013
Serve more clients, save yourself time, reduce your stress, make more money!
In these times of turbulent change in home care, the strongest, fastest growing companies will survive. This high-impact workshop is designed to give you the latest insights into how you can grow your business by serving more clients and increasing your billable hours. You'll learn techniques to save you time and reduce your stress, and we'll show you want you need to know to make more money.
Read more and register today!
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Grow Your Business
2-Day Live Workshop
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Serve more clients, save yourself time, reduce your stress, make more money!
In these times of turbulent change in home care, the strongest, fastest growing companies will survive. This high-impact workshop is designed to give you the latest insights into how you can grow your business by serving more clients and increasing your billable hours. You'll learn techniques to save you time and reduce your stress, and we'll show you want you need to know to make more money.
You can attend both days, or select the one day that fits you best. Or you can come one day and send another person for the second day. We're here to help you get the information you need to grow your business and get ready for the future.
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