January 9, 2013
Issue No. 8
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Greetings!

... to Caregiver Quality Today!, the electronic newsletter for recruiting, selecting and retaining in-home care staff for home health, hospice, and private duty home care.  If you want to grow your business, serve more clients, and make more money, this is the newsletter for you.  

Please enjoy this newsletter, and join our interactive community.

 

Best regards,

Diane West
Program Manager
Caregiver Quality Assurance (TM)
Leading Home Care ... a Tweed Jeffries company

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Top Talent Wins and Wins Consistently
By Stephen Tweed, CSP SCT Small Photo

Last evening Elizabeth and I were in Phoenix, Arizona visiting with friends and watching the NCAA Bowl Championship Series final football game between the University of Alabama and the University of Notre Dame.  While Notre Dame came into the game ranked number 1 in the nation, Alabama out played and out coached them by a significant margin and won the game by a score of 42 to 14.

The two things that set these two championships teams apart from the rest of the NCAA are talent and coaching.  In last night's game, Alabama showed more talent and better coaching.

As you get ready to take your home care team into the 2013 Super Bowl of Home Care, where are you with talent and coaching?  In your business, every day is the Super Bowl.  There are no practices, there are no time outs, and there is no half time. Every day, all day, is the big game.

Read More...

 

Do You Know Who You Are Hiring?
By Diane West 
 
Your caregivers are pivotal to your company's success as they represent your company in the community.  They are one of your most important marketing tools.  However, it just takes one unpleasant experience with a caregiver to financially hurt your company and damage your reputation and credibility within your community.  Both of which will cost you time and money to get your business back on the right track and rebuild your credibility.

Several months ago, we wrote about an unfortunate experience in Connecticut where an independent caregiver hired directly by a family was arrested for identify theft after defrauding the family of over $150,000.  The irony of this situation is that this caregiver had been previously terminated by a local home health agency for stealing from a patient.

What you know about your job candidates is important, but what you don't know may be even more important. 
 
Caregiver Quality Assurance Adds Online Learning to the Program Benefits   
By Diane West
 

Over the past six years, we have grown  Caregiver Quality Assurance to be your resource for recruiting, selecting, training, and retaining high quality caregivers, office staff, and sales representatives in private duty home care.  We are continuing to grow this program by offering the members of CQA ongoing education in the form of online learning and live workshops.

  

Beginning in January 2013, we will be offering monthly live web conferences on topics related to recruiting, training, and retention.  This will be on top of the live web conferences we already provide to members of CQA to help you learn to use the online selection system provided by CQA.   

   

Lined In 3D logoOne of the benefits of belonging to the Caregiver Quality Assurance program is the opportunity to interact with other members through the CQA discussion group on LinkedIn.  This is a closed group, and limited only to members of the CQA program.

The hottest topics of discussion in the group recently have been:
  • Tips on navigating the CQA dashboard
  • What are some sure fire ways to say "no thanks" to applicants
  • CQA Members get a discount on Liability Insurance
  • Is anyone tracking benchmark data for assessment results related to caregiver performance
  • Using the pre-employment assessment to match caregivers to clients.
  • How has using the assessments impacted your company?
  • Exit interviews - are they part of the process?

If you would like to be part of an interactive group discussing tools, tips, and techniques to recruit, select, hire, train and retain the highest quality caregivers, you'll want to become a member of Caregiver Quality Assurance

 

Caregiver Quality Assurance is a division of Leading Home Care ... a Tweed Jeffries company.  Members of the CQA program use the online assessment process to hire and retain high quality caregivers.  They then use the CQA Seal and the elements of the program to create competitive advantage in the marketplace.

If you want to have a business built on caregiver quality, and the ability to create competitive advantage in your local marketplace based on caregiver quality, then you'll want to become a member of Caregiver Quality Assurance.
In This Issue
Top Talent Wins and Wins Consistently
Do You Know Who You Are Hiring?
Online Learning Now Part of CQA
CQA Members Use LinkedIn Discussion Group
Upcoming Events:

January Webinar:
 
"Finding Top Talent in Private Duty Home Care"

With Stephen Tweed

 

January 10, 2013

4:00 pm EST  

 

One of the biggest challenges facing owners of fast growing private duty home care businesses will be finding enough high quality caregivers to meet the growing demand for your services. As the economy improves and unemployment declines, your ability to recruit the caregivers you need will become more critical to your success.

 

In this high-impact interactive web conference, Stephen Tweed will give you the results of the latest research conducted by Leading Home Care ... a Tweed Jeffries into the top techniques for recruiting high quality caregivers for private duty home care. You'll get tips and techniques for writing great ad copy that attracts the best candidates, and you'll learn where to place those recruiting ads to provide a steady stream of top applicants.
     

*NOTE: IF YOU ARE A CQA MEMBER, PLEASE CONTACT DIANE WEST FOR THE MEMBER REGISTRATION LINK.

*ALSO NOTE: IF YOU ARE NOT A CQA MEMBER, YOU MUST REGISTER AND PAY AHEAD OF TIME VIA THE LINK ABOVE.
   
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Grow Your Business
A live 2-day workshop for owners of Private Duty Home Care companies who want to serve more clients and hire great people

Orlando, Florida
February 19-20, 2013
 

 Serve more clients, save yourself time, reduce your stress, make more money!

 

In these times of turbulent change in home care, the strongest, fastest growing companies will survive. This high-impact workshop is designed to give you the latest insights into how you can grow your business by serving more clients and increasing your billable hours. You'll learn techniques to save you time and reduce your stress, and we'll show you want you need to know to make more money.

Read more and register today! 

 


 

Grow Your Business

2-Day Live Workshop

Serve more clients, save yourself time, reduce your stress, make more money!

 

In these times of turbulent change in home care, the strongest, fastest growing companies will survive. This high-impact workshop is designed to give you the latest insights into how you can grow your business by serving more clients and increasing your billable hours. You'll learn techniques to save you time and reduce your stress, and we'll show you want you need to know to make more money.

 

You can attend both days, or select the one day that fits you best. Or you can come one day and send another person for the second day. We're here to help you get the information you need to grow your business and get ready for the future. 
 Read More and Register Today!!!