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Letter from the President
It's been a great year so far and MAPA is far from done! The Fall Golf Outing on October 13 at Diamond Ridge Golf Club is the kick off to MAPA's Annual Fall Conference. This year's conference returns to the historic Westminster Hall in Baltimore (Edgar Allen Poe is buried outback) on October 14th. Registration is Open for both events.
New this year MAPA has added Frontline Training focusing on customer service and conflict resolution. In today's climate your staff cannot do without these two important training classes.
As always please feel free to contact myself or any of the other board members with your ideas and suggestions. See you at the Conference!
Larry J. Cohen, CAPP
MAPA President
lcohen@lancasterparkingauthority.com
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Annual Fall Conference * October 14
Join us at Westminster Hall on Wednesday, October 14 for an outstanding line-up of parking presentations. Customer satisfaction, managing your garage and what does all that data really mean! These are just a few of the great presentations you'll hear when you attend. PLUS exhibitors displaying the latest in parking technology. Breakfast, Lunch and networking all for $75! What a Bargain! Download Full Schedule
Presentations
- Take the Mystery Out of Customer Satisfaction (Mystery Shoppers)
- Unlocking the Treasure Chest of Real-time Space Availability Data!
- Case Study: Baltimore's Project SPACE
- Managing Parking Garages: Diagnose Before You Budget
- Security Design and Operational Initiatives to Save Lives
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New This Year at the Fall Conference
Frontline Training
At this years conference MAPA is offering Frontline Training for your staff. Just $75 for a full day of training, plus the conference exhibits, networking, breakfast and lunch.
Customer Service
This course provides attendees with basic concepts related to the delivery of Customer Service. Topics include the dimensions of customer service, customer acknowledgment, effective communication methods, and techniques that can be used when interacting with difficult customers. This is an introductory-level course designed for all personnel.
Conflict Resolution
This course provides attendees with concepts related to workplace conflict. Topics include sources of workplace conflict, personal motivations that contribute to conflict, and an assessment of the attendees personal communication style as it relates to conflict.
* Frontline training is held during the Annual Fall Conference but requires separate registration.
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| | Award Winner Chris Balch & his mom |
MAPA Scholarship Winners
MAPA's scholarship committee awarded two scholarships this year for academic excellence. Kaitlin Hall who's parent works for the University of Maryland, Baltimore and Chris Balch who's parent works for CVM Engineers were this years winners. Chris is a second time winner of the award and this year we were pleased to honor him in person at the Parking and Baseball Event on July 22.
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