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For the full calendar of this month's events,
click here.
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Customer Service
Presented by Tim Stolz
Minnesota School of Business Elk River
Tuesday, February 16, 2016
3:00 pm to 4:30 pm
Perhaps one of the biggest opportunities and challenges presented by the new economy is the relationship an organization has with its customers. New technologies have created new ways to communicate, partnerships between organizations are becoming more common, and retaining existing customers has become an integral strategy of many organizations. An organization has many "customers" (internal and external) it needs to consider. The key to developing an appropriate customer service strategy may depend on whether the organization maintains an "authentic" relationship with its customers versus a "transactional" one. This class is interactive, informative, and collaborative. You'll also have an opportunity to address a customer service challenge you are facing today in your own organization.
Topics:
ˇAuthentic versus transactional relationships
ˇUnderstanding the role of customer service in the new economy
ˇIdentifying internal and external customers
ˇExploring successful (and not so successful) customer service approaches
ˇEstablishing and executing a customer service strategy (what it takes at all levels)
ˇOvercoming challenges and barriers to customer service execution
ˇThe role of the organization - the role of the individual
Work-Place Assignment/Discussion
About Minnesota School of Business:
The number one goal of Minnesota School of Business is to help students achieve personal and professional goals. This has been their mission since 1877. Their formula is time-tested and simple: small classes, hands-on learning, and personal attention.
MSB is constantly updating their 40-plus college degree programs to ensure students acquire the skills employers want, whatever their career path. Instructors have industry experience and ties to local business, and applied learning immerses students in real-world scenarios - in and out of the classroom.
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ELEVATE FOR SUCCESS: Strategically focused to provide educational opportunities for personal and professional development.
Elevate meets on the third Wednesday of each month, providing opportunities to create and strengthen connections, with speakers and topics geared toward personal and professional leadership development that will add value to your day-to-day interactions and your overall business.
Wednesday, February 17, 2016 8:30 am to 10 am Dehn's Country Manor 11281 Fernbrook Lane, Dayton
Breakfast is available to order and purchase from the venue. Please arrive at 8:15 if you would like to order breakfast.
FEBRUARY'S TOPIC: Impactful Personal Presentation in 150 Words or Less with Jackie Menne
FEBRUARY'S SPEAKER:  As CEO, Chief Empathy Officer of Joule Microbusiness Network, Jackie has made a career of both auditory and visual communication. Her path, however, was more of a maze than a ladder beginning in Cincinnati as a broadcast writer for radio and TV followed by marriage, Minneapolis and Musicland where she ran the Advertising Department when the national chain was a rockstar. She left before the dark days to work at bright ad agencies including Periscope on consumer goods and retail brands including Aveda, Target, Motorola, Medtronic, Arctic Cat, Mall of America, Treasure Island Casino and Lee Ann Chin before starting her own ad agency in 1998 followed by Joule in 2010.
February's Spotlight Sponsor: 
Elevate for Success is sponsored by: 
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 ACADEMY GOALS 
To educate attendees on the marketing options available today.To provide enough detailed information and additional resources regarding those options, so that attendees can begin a plan/strategy for their unique business needs. Courses are designed and presented by Origin Marketing, Red Technologies, and Whitestone Personal & Professional Marketing. Courses are held at the St. Michael City Center, Gries & Lenhradt Meeting Room from 8:30 am to 11 am on the following dates: - Thursday, February 25, 2016
- Thursday, March 31, 2016
- Thursday, April 28, 2016
- Thursday, May 26, 2016
St. Michael City Center Gries & Lenhardt Meeting Room 11800 Town Center Dr. NE St. Michael, MN 55376 Course Fees Marketing Academy Course Package with Certificate - Members $150 - Registration for one participant for all four courses
- Certificate presented at last class
- Must complete all courses.
Marketing Academy Course Package - Members $150 - Registration for all four courses, which may be attended by different participants from the same company
Marketing Academy Course Package - Non-Members $240 - Registration for all four courses, which may be attended by different participants from the same company
Individual Courses - Member of the I-94 West Chamber of Commerce: $40
- Non-Member: $60
Presented by Rosalie Bell, Origin Marketing
KimAileen White, Whitestone Personal and Professional Marketing,
Suzie Meier, Red Technologies,
and DJ Hartley, I-94 West Chamber of Commerce
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Greetings, The STMA School Board is conducting a search for a new superintendent. The School Board is soliciting input from staff, parents and community members to prioritize the competencies and characteristics to look for in the next superintendent. You will be able to provide input by completing an online survey and/or attending a Business Leaders Forum. The online survey includes sections on competencies and personal characteristics . Please go to the STMA website at www.stma.k12.mn.us and on the STMA Superintendent Search announcement click on "Learn more" which will take you to the survey link. The survey will take 5 to 10 minutes to complete. The survey will be open through Wednesday February 17. You are invited to a Business Leaders Forum on Monday February 22 from 12:00-1:00 P.M. in the council chambers of the St. Michael City Center. The results of the online survey will be shared and participants will prioritize as a group the competencies and characteristics to look for in the next superintendent. The online survey and forum results will be shared with the School Board. Lunch will be provided courtesy of First American Bank. Please click here http://goo.gl/forms/1Z2QHl5NCRto RSVP for attendance and lunch counts for the forum. Jim Behle Superintendent St. Michael-Albertville School District
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K.C. FISH DINNER
WHEN: Friday, February 19, 2016 5:00 pm - 7:00 pm
WHERE:Mary Queen of Peace Church Hall - St. Martin Campus
(downtown Rogers)
COST: 4 yrs & under - Free
5 yrs - 12 yrs - $6.00
13 yrs & older - $10.00
Family Maximum - $50.00
MENU
Fish
Macaroni & Cheese
Baked Potatoes
Baked Beans
Cole Slaw
Dinner Rolls
Cookies
Beverages
Sponsored, cooked, & served by the Northwest-Hennepin Knights of Columbus council # 11941
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THE LITTLE MERMAID WILL BECOME A "PART OF YOUR WORLD"!
Dive "Under the Sea" with the SOAR Academy kids for our production of Little Mermaid Jr! This production features 120 local youth singing, dancing, and flip-flopping their fins for the crowd!
Performances: Friday, March 4, 2016 @ 7:00pm Saturday, March 5, 2016 @ 2:00pm Saturday, March 5, 2016 @ 7:00pm Sunday, March 6, 2016 @ 2:00pm Sunday, March 6, 2016 @ 6:00pm
Location of performances: STMA Middle School West 11343 - Fiftieth St. NE Albertville, MN 55301
This classic Disney title contains all of the songs from the Academy AwardŽ winning animated feature film as well as three new songs from the Broadway show. THE LITTLE MERMAID JR. takes place in a magical kingdom beneath the sea, where a beautiful young mermaid named Ariel longs to leave her ocean home to live in the world above. But first, she'll have to defy her father, the king of the sea, escape the clutches of an evil sea witch and convince a prince that she's the girl with the perfect voice. |
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"FINAL WORDS From The Cross"
Based on Adam's Hamilton book & DVD
LENTEN SERVICES
Ash Wednesday - February 10
Every Wednesday through March 16
Maundy Thursday/Good Friday - Thursday, March 24
Meal 5:30 - 6:15pm
Lent Worship 6:30 - 7:00pm
Immanuel United Methodist Church
10025 County Road 101, Corcoran
In life and in death, Jesus' words were powerful and meaningful. Despite the serious effort and increased pain required for Jesus to speak as he hung on the cross, Jesus spoke seven "final words" - statements that have much to teach us about Jesus, his Father, and ourselves:
Feb. 10 - Father, Forgive Them
Feb. 17 - Today You Will Be with Me in Paradise
Feb, 24 - Behold Your Son...Behold Your mother
March 2- My God, My God, Why Have You Forsaken Me?
March 9 - I Thirst
March 16 - It is Finished
Sunday morning Adult Bible Study at 9AM will begin on February 14 to discuss the Lent message in more detail. This class will be in the new classroom off the Fellowship Hall and led by Don Peterson. Sign-up in Narthex. Book cost is $11.
Directions - From Maple Grove: County Road 30 west to County Road 101, ˝ mile north. From Rogers: Highway 81 east to County Road 101, 2 miles south.
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I-94 West Chamber of Commerce
21370 John Milless Drive :: PO Box 95
Rogers, MN 55374
763.428.2921 :: Fax 763.428.9068
  
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