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Issue 60, 5-09-2016

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A Problem Well Defined

A recent job interview took a surprising turn for our niece, Stephanie. One of the interview questions was meant to provide perspective into how Stephanie approaches problem solving. And her reply to the question asked was "a problem well defined is a problem half solved."  As  Stephanie elaborated on her approach to problem solving based on this philosophy, the interviewer was so impressed that she began taking notes to use in training her staff. 
 
While Stephanie took this as a good omen for her chances of being selected for the position, she was also quite surprised. What had seemed like common sense to Stephanie was apparently not commonly practiced in the work environment.  As Stephanie recalled the experience with me, we wondered why that was.
 
We have been teaching clients the basics of problem solving for many years, focusing first on defining the problem factually and specifically.  We have observed that most problems do not show up well defined.  They usually present themselves as symptoms of some sort, and trying to solve a symptom or set of symptoms can send us off in a wrong direction, consuming time and other precious resources.   Treating problems at this level might offer relief, but if we do not take a more holistic approach, a solution in one part of the process or system might create unintended problems downstream in another part of the process.
 
Effectively solving a problem means that we dig down to the root cause of the problem and develop a solution to deal with it at that level.  And a good problem definition provides a factual starting point.  Since there is no shortage of problems needing to be solved, we think it is very useful to learn and practice the skill of defining problems.  
 
A well defined problem specifies the defect or deficiency, clearly describing what is and is not occurring.  The more precise the problem description, the better poised we are to address it. It also saves time and money when we have to request help from another person.  An example of a well defined problem might be as simple as:"Furnace fan blows continuously, even when heat is off."
 
This logical approach to problem solving seems to be a lost science, probably because it takes time and requires a certain amount of discipline.  But many businesses and industries still find  practicing this methodology to be worth the effort as they eliminate costly problems impacting quality, safety or productivity.  Practicing this discipline helps them remain competitive.
 
This same logic can be applied to technical problems as well as problems of a more general nature. Taking a little time up front can really pay in the long term.  


Your Coaching Challenge, Should You Choose to Accept It:   
What kinds of problems are you currently dealing with?  Take a little time to identify them.  Choose one of the problems, and practice defining it as specifically and factually as you can.  See how taking this time upfront helps you more effectively resolve the issue. 

We'll see you online next Monday. 


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