Pat Carver's

Hospice Volunteer Program E-News

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September 2014

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Autumn is here!
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Summer has transitioned into autumn.  With the seasonal change, comes a shift in focus for people and hospices alike.  The traditional seasonal and school calendar continues to impact us as we shift gears.

During the summer months my street was full of activity in the evenings.  Kids on bikes, scooters and electric cars took over the street while parents talked and visited until the sky grew dark.  

But, once school was back in session those late evening activities ceased.  It's back to the school calendar routine.  

And, so it is with most hospices.  Fall often brings back a focus on recruitment activities and training.

Whether you advertise in newspapers, use on-line sources or participate in health fairs or local mall or college fairs, it is important to document your efforts. Keep a file and record any type of recruitment efforts you engage in.  Include a copy of ads or flyers.   Documentation of recruitment is an important step that can easily be forgotten, but one that can make the difference if a surveyor asks to see what you are doing regarding recruitment.

�418.78(c) Standard: Recruiting and retaining 

The hospice must document and demonstrate viable and ongoing efforts to recruit and retain volunteers. 


And, please remember to also record and document your efforts regarding retention.

Our annual Volunteer Review can be part of your plan as it provides opportunity for volunteers to share their needs and challenges over the past year.  Since we create a new edition in a new color annually, long term volunteers get a fresh perspective and you get credit for RETENTION!
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Of course, training is the result of a good push for recruitment.  Whether you use our DVDs in class, or our On-Line Portal to save class time - the result is the same.  Each student is exposed to the same core, foundational information.  The Coordinator is then able to focus on relationships, interaction, and building upon our foundation in order to meet their particular State or licensing standards.

Recruitment is up to you!  But, we can help meet CMS Standards for Training and Retention.

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Last month we shared Lisa's idea for a "Competency Fair."  In that piece, she stated that she must provide a face to face competency check every 3 years.  Please do not worry, this is a requirement of her Hospice - NOT a CMS Standard!
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Just a reminder that we have relocated & have a new mailing address.  Please download the new order form with our updated address.  Product prices have not changed, just the mailing address. 


Pat Carver Media 
PMB 253 
14850 HWY 4, STE A 
Discovery Bay, CA  94505
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Until next time,
Pat
NEWS:
Holiday Schedule -
We are a small business, so I am never
totally closed.  However, I do get away on occasion!  But, even then, thanks to WiFi, I try to check messages periodically no matter where I am. 
Also, please remember my part-time Assistant Ann may take your call or return messages when I am not available.   But, she likes holidays too - so sometimes we are both enjoying a holiday!
 
Columbus Day, 10/13/14  Closed

Thanksgiving - Closed Thanksgiving week NOV 24 - 28

Winter Holiday - Closed DEC  22 - January 2  (If you find you have funds available for an end of the year order, I would love to hear from you earlier in Dec.  However, if you would like to place an order during the holiday time-frame, please do so.  I will check faxes and emails periodically over the holiday & if needed, will set up invoices and run credit card charges.   Our Distribution Center - The Work Training Center - will be closed, so packages will NOT ship until after the holiday.)

New Course for Bereavement Care Volunteers!
Many of you have requested an advanced Training segment for
Bereavement Volunteers.  I am excited to announce it is live!  If you would like to preview the Course, please email to request access.  Our Order Form has been updated to include this new course.

New Volunteer Review edition is available.   
Procrastinating doing an annual competency check for your active volunteers?  Don't delay - order our Volunteer Review.  Download a Volunteer Review Information Sheet or an Order Form.

Please plan ahead - especially if you like to order LOGO Workbooks. 
Most of the time Logo Workbooks will ship in about 3-5 business days, but  they can occasionally take as long as 7 business days before shipping.  We will confirm the turn around time when you order LOGO Workbooks, so you can decide whether to continue with the LOGO or have us ship plain cover Workbooks.  Non-logo Workbooks & other materials generally ship within 24-48 hours after receiving your order. 
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Check your inventory of Portal KEYS & Workbooks!
Download an 
Order Form.
We are on FACEBOOK & TWITTER.  We don't say much, but want to have a presence on these sites - just in case people are searching for Hospice Volunteer Training resources.

If you use and like our products, please follow or like us :)

Thanks to those who have already taken the time to show their support.

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Pat Carver Media - Hospice Volunteer Training Series  

 

1.800-328-4160 Phone
1.888.788.5619 FAX
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Curious?  Request Complimentary KEY to access our On-Line Training Portal     

 

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Download an Order Form

Hospice Volunteer Training Series products

The Portal is based on our DVD's & Manual - so check out the Portal & you'll discover the content of our Series.

 

If you are not ready for independent study, then use our DVD's in class to help cover topics efficiently & consistently.   

www.hospicetutor.com 

 

Pat Carver

 

Pat Carver, M.S. 


I'd like to be your  hospice tutor!

 

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�2007 - 2014   

Available nationwide

 

ASK for a KEY to visit our On-Line Training Portal.
We offer multiple formats with the same content.

 

This means YOU have options available that offer consistency, no matter the method of presentation!

 

  YOU follow with additional experiential and learning opportunities to complete the training process.  It's a WIN-WIN combination!

 

Visit our website 

to learn more!

 
References available.

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View prices

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See Samples

References  

Call:

1.800.328.4160

 

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[email protected]

Our SYSTEM: 

 

Videos on DVD
Videos On-Line
 Manual
Workbooks
(Competency Quizzes & Reflection questions)

Volunteer Review, updated annually 
BEREAVEMENT TRAINING

 

Hospice Volunteer Training Series products

Manual, DVD's, Review,

Workbook  

Bereavement