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 Diamonds to You  
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Vol 10, Issue #6, June. 2015
Publisher - Author
Technology Hates Me!
ProMatch Workshops
University Courses Taught
Books Published
Great customer Service
Internal Customer Service
So, How can I help you?
Publisher, Editor, Author-
 ArLyne Diamond, Ph.D.
For YouTube:   

ArLyne Diamond

 

 

 


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I really thrive on your referrals to me. 
Keep them coming!  
Please forward copies of
my newsletters to
your friends and colleagues.

Thanks.

Hi:

 

 

I'm delighted to inform you that my second course has been posted to Proformative.  So now, you can access the first one:  Change Management:  The People Side with this link: 

  

 http://www.proformative.com/courses/change-management-training


 

My second course:  Effective Workplace Negotiation will be available later this week.


 

Proformative has many other courses for you, your executives and your staff.  You might want to visit them @  www.Proformative.com


 

Technology hates me!

 

I  am in upgrade hell!


 
It has taken over 15 hours to transfer my account from its old server to GoDaddy so that I can receive e-mail.  Finally, we accomplished it on my phone, tablet and desktop.  Unfortunately, even with the help of Best Buy's "geek squad" we have not accomplished it on my laptop.

 

Furthermore, only some stuff moved from my old Outlook to the new Outlook 13 - and so I probably have lost a bunch of your e-mails to me and my responses to you.  Ouch!

 

In addition, some people are telling me that they are not receiving e-mails I am sending.

 

So - apologies to everyone who thinks they should be hearing from me, but haven't.

 

Oh, by the way, for those of you who are literalists - I know technology doesn't really have a personal hatred for me - it just feels that way!


 

ProMatch Workshops I've Offered.

 

  • Every Tuesday morning, from 10 - noon,  I am leading a drop-in for anyone interested in refining their job search skills.  We talk about your next goals, transitions, fears, resume writing, interviewing,"psrs", negotiating and keeping yourself and your family up during down times.  Any Promatcher is welcome to come and join this drop-in.
     
    I just completed offering another Branding (Marketing Yourself) workshop and on June 2nd I will be offering "Negotiation Strategies for Women."
     
  • Jump Start Your Job Search:       
  • Marketing (Branding) Yourself:   
  • Strategies and Tactics for your Job Hunt
  • Self-Assessment Seminar 
  • Who are You?  Part I & Part II  
  • Negotiation Skills for Women:     
  • Getting Your Mojo Back 
  • Enhancing Your Professional Image:  Your Unique Brand
  • Enhancing Your Professional Image:  Your Unique Brand - again
  • Business Planning Seminar
  • Negotiation Strategies and Tactics

 

University Courses Taught


DeVry University, Keller Graduate School of Management
 
Career DecisionsConsumer Behavior

Leadership & Organizational Behavior

Quality and Performance Excellence  

International Business

Business Planning (Capstone MBA class) 

Psychology 110

Employment Law  (Compliance Issues )

The Legal, Political and Ethical Dimensions of Business

Change Management

Human Resource Planning (Capstone MBA class)

Negotiation Skills

 

Lincoln Law School:  The Psychology of Practicing Law
  

Stanford University, Continuing Education: Conflict in the Workplace

 Books - Published  

Leading and Managing in a Global Economy -                   Super Star Press 

Conflict in the Workplace:  Causes and Cures                  Robertson Publishing Co.

 

The following books can be ordered directly: www.ProductivePublications.com  


Training Your Board of Directors:  A Manual for the CEOs, Board Members, Administrators and Executives of Corporations, Associations, Non-Profit and Religious Organizations.  

 

The "Please" and "Thank You" of  Fundraising for Non-Profits:  Fifteen Essential Ingredients for Success.

 

What a difference friendliness, competence and good customer service makes


 
I had surgery on my right leg on Tuesday and from the moment I walked into the surgery center I felt well cared for.  The nursing and nursing support staff at El Camino Hospital were caring, competent, friendly and never once used that condescending "nursey" tone of voice.  They were real people and they treated me like a real person.

 

Contrast that if you will to the hours and hours and hours of talking to IT people trying to get my computer up and running properly.  Here we were besieged with techie-types who always had a quick answer blaming the problem on something other than their company - when after 11 different conversations, we learned that they were having server problems.  Fortunately I had others helping me - because I would have been a screaming maniac had I had to deal with these "first line agents" alone.


 
Which reminds me - I want to "plug" Constant Contact.  They are the service I use to send you this newsletter, and other information/invitations as well.  I've been using them for years and they are the most wonderful, helpful and cooperative service I've ever used.  They don't try to get off the phone as quickly as possible - rather they are dedicated to staying with you until you are satisfied with the outcome.  They are really the role-model for excellent customer service.

 

Internal Customer Service


 
While I am on the subject ....   The other day I needed to use the restroom at a business I was visiting.  The janitor told me I had to wait until he was finished cleaning the room.  I had to "persuade" him that my need superseded his schedule.  It took a few tries, but he left so that I could do what I needed to do.


 
When I mentioned it to the executive I was meeting with, she remarked that was one of the problems they were facing:  Poor internal customer service.

Somehow it reminds me of the people who have company manners and really bad everyday manners, or the spouses who stop taking care of their personal grooming and appearance once they have "hooked" their mate.

 

Remember the old expression "familiarity breeds contempt?"

 

Why do we treat the stranger better than we treat those we see often - and probably care about much more than we do the stranger?  It's an interesting question, isn't it?


 

When consulting to a company of any size, I am usually working with people to help them understand the importance of them being helpful, cooperative, trustworthy and kind to each other.  Instead of silos, how about real executive teams!    Strangely enough this tendency towards rudeness and lack of cooperation even happens with startups.  Of course it is at its worst - most obvious - in large organizations.

 

Yet, if you think about it - everyone in an organization should have the same overall goals - which is to see their organization succeed in achieving its goals.  If that's the same overall goal one would expect a high level of cooperation - of everyone pulling together - being in alignment, recognizing that each person in each department in each division is a piece of the puzzle all leading to the same overall successful outcome.

 

 

So, How Can I help you?

 Testimonial

 

 

Your professional, adroit and humorous handling of the many meetings

Gave everyone a comfortable and open approach to problem solving

That has accomplished more than I ever thought possible. I appreciate

your ability not only to lead people, but to redirect their energies to

look at problems differently.  More importantly to change attitudes,

the hardest of all to reshape.


 

               Leonard D. Miller, CEO, Quorum International Ltd.

And Citizen's Task Force Representative to City of San Carlos

               Core Team for Permit Streamlining

 

 

 


 

  Let me be your Aufin-your advisor to Kings. 

ArLyne Diamond, Ph.D  ArLyne@DiamondAssociates.net   

Diamond Associates     3567 Benton St., #315, Santa Clara, CA 95051    

408-554-0110