Judith Bowman Enterprises
Protocol Consultants International Newsletter & Protocol Tips
Knowledge is Power!

April 2014 
In This Issue
Message from the President - Conversational Intelligence
Boston Herald Column by Judith Bowman
PCI Partners with Bates Communications
PCI Goes Back to School
In the News!
Tip of the Month: Shaking Hands
Thought of the Month
In Conculsion: The Feeling Assumption
Message from the President
Judith_2010
Conversational Intelligence

Conversations are the source of energy that have the power to release transformational thoughts - (products and goods) into the world.  Conversations are the golden threads that enable us to move forward and trust others.  It is through conversation that we communicate and ultimately, connect. Conversation is integral to the health and productivity of a company culture.

We here at PCI have always spoken to the importance of conversation (skills) as a means to help place the other person at ease while learning information, sharing information and advancing critical business relationships.  I am delighted to recommend Judith Glaser's new book, Conversational Intelligence. 

 --> Read why we recommend this book

NEW Boston Herald Newspaper Column
I am writing a weekly Business Protocol column for the Boston Herald!  We take everyday business situations and show readers how to leverage those as standalone opportunities to stand apart at work and advance.

Topics will include: small talk and conversation skills, handshaking, interviewing skills, boardroom protocol business card exchange, conducting business in a social setting, International Protocol Awareness, Dining Savvy and much more ... so stay tuned in print and online.

We welcome your questions!

See a short video introduction of our new column at
BostonHerald.com

 

Affiliate Partnership Announced
We are pleased to announce that PCI is a new Affiliate Partner with Bates Communications, Inc. speaking to Professional Presence. 

Please join us for Executive Presence Assessment - ExPI™  Executive Presence Mastery Program,
June 18-20, 2014, Boston, MA.

Click here for registration details.

News from PCI - Amazon TOP Ranking!
How to Stand Apart
Our new book, "How to Stand Apart @ Work ... Transforming "Fine" to Fabulous!" has just made the Amazon Best Sellers List as one of the top business protocol books in the country.

HTSA@W is available on bookshelves everywhere. You may also order a copy on our website or through Amazon.com.

More Reviewers Needed!

If you have already read our new book, please share your thoughts on the reviewers page on Amazon.

The book is offered in paperback for $19.95. Hard cover editions are $45.95. Shipping and processing is $9.95.

To order, please visit our website.
Signed copies are available on request.

Support St. Jude Children's Research Hospital
We are donating a portion of the proceeds to my favorite charity, (also my Patron Saint) St. Jude Children's Research Center.


Paperback:$19.95
Hard cover: $49.95
S & H: $9.95
Kindle Edition: $7.69

PCI on Campus
University of New Hampshire
PCI was delighted to be a part of the UNH Annual Sales Case Competition. We shared our
Professional Presence module with almost 100 students as part of their sales training program.

Alums, coaches, mentors, sales leaders (judges), business college students (competitors), and volunteers of the University of New Hampshire participated in the program.

 

Curry College
In March, we were delighted to be a part of the Leadership in Action initiative at Curry College. The day-long session was sponsored by the Shore Shore Chamber of Commerce, Women's Leadership Committee.

In the News

PCI was recently featured in the following publications:
The Wall Street Journal - Clashing Over Office Clutter

Radio Ink with Buzz Night - Does Your Brand Stand Out?

The News at Noon on ABC Channel 10 with Frank Coletta:

 

 

Business Lunch: Stand Out at Work 


NECN Business - Standing Apart From Co-Workers at Work. - See interview and read article.

Investors.com - Good Manners Help Professionals As They Meet And Eat

The following is a representative listing of radio stations interviews:

WLW-AM, WRVA-AM, WJBO-AM, WCBQ-AM, WANC-AM, ACXY-AM, WCHE, WCXZ, KCMN-AM, WTBQ-AM, KLZ-AM, KMA-AM, WMJX - Exceptional Women with Candy O'Terry, the Buddy Cianci Show on 630 WPRO, 700 WLW, the Donna Seebo Show BBS Radio.

Hear our interview with Patricia Raskin and Lynda Adams on 630 Positive Living WPRO.
Radio Interview.

  

We were also pleased to be a guest on The Jordan Rich Show, WBZ Newsradio 1030. The interview will be available on our blog soon. 

 

How to Stand Apart
Protocol Tip of the Month

Shaking hands before a negotiation increases the chances of a positive outcome. 

We here at PCI have always advocated that he act of handshaking signals that you are a man/woman well-met.

Corroboration:  Now there is evidence - physiological proof, that the mere act of shaking hands, as well as seemingly otherwise innocuous token actions, is not only appropriate however, according to Glaser, shaking hands neurologically actually raises the level of trust.

When we reach out to shake hands, oxytocin is released.  Oxytocin release is like a chemical cocktail in the brain that shifts our perception of people and triggers the brain to react, 'this is a friend, not a foe.'  It removes uncertainty to the extent where we may say to ourselves, "he/she is not too bad after all" ... and we may not even know why we think this, only that we do. It may take a few times before this feeling fully locks in however each handshake improves trust levels.

How to Stand Apart 
Thought of the Month 
In the face of adversity, Humor is notably effective toward diffusing a potentially volatile situation.  A mere touch of humor rests our brain, allowing us to focus on more constructive activity. Humor literally quells the amygdala and allows the prefrontal cortex to refocus on the situation in a constructive way.

In Conclusion
The words we use and the conversations we have hold the power to change the brain. Healthy conversations are critical to healthy relationships. Being a master of Conversational Intelligence will help advance trust, ideas, partnerships and commerce.

Consider the question: what impact are my words having on others? We need to be aware of our state of mind and know that being in a positive state of mind is critical to developing healthy, productive Conversational Intelligence and actually change the future and co-create new realities.

We need to become masters at articulating our words (of intention) and more aware of the impact our exchanges have on others. When aligned, the trust quotient is elevated, connections are ignited, relationships advance.

I remain

 

Respectfully yours,

 

Judith P. Bowman 

President and CEO  

 

Judith Bowman Enterprises

Protocol Consultants International
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