eVantage            from AdvantageCS
March/April 2014
Advantage Welcomes New Client Egmont Sweden 
by Cindy Mikol
 

ACS is pleased to announce that Egmont Tidskrifter, based in Sweden, is the latest addition to the Advantage client roster.  They publish about 60 magazines, mostly consumer, and many for children.  Egmont Sweden has the Disney print and distribution license for Europe, and so their offerings include a lot of Mickey Mouse, Donald Duck, Toy Story, etc. comics. They also publish titles for pre-teens. Their adult magazines cover a variety of topics such as travel, style, cooking, interior decorating, celebrity news, and more.

 

The implementation is currently underway, spearheaded by ACS project manager Daryl Vautour and Klas Persson at Egmont.   

 

Egmont Tidskrifter joins their sister company, Egmont Magasiner, based in Denmark, which has been an Advantage client since 2009. 


 

Scrum-tastic! Software Development Methodology

by John Sheehy

 

We are always looking for ways to improve our internal processes to provide better services and software. Recently, we've started experimenting with a different software development methodology called Scrum. Traditionally, we have used the Waterfall methodology, which our clients will be familiar with in practice if not by name. Roughly, the process progresses through the following steps: business requirement -> functional design -> development -> QA -> release. Here is a diagram of the classic Waterfall method we've been using for the past 30 years.

 

 

 

Congratulations to Ev Acton: Soon-to-Be Retiree

by Cindy Mikol

 

Evelyn Acton leaves an impressive legacy here at ACS.  She was hired in 1998 to be the first manager of the newly established Advantage Support Center and has spent the past 16 years enhancing and fine-tuning that department.  She has provided leadership and trained more than a dozen support analysts and personally provided support--and friendship--to nearly every Advantage client over those years.

 

Nikki Lorenz of Kalmbach Publishing has known Ev since the beginning.  "Back when Ev started with ACS, there really was no 'Support Center,'" explains Nikki.  "While ACS did an adequate job of supporting clients then, Ev has built a well-oiled support organization from the ground up. I don't think she quite attained the 'perfect world' she strives for, but she has certainly championed an operation she can be proud of."

  

 

Need Help?  Call on AdvantageCS 
by Cindy Mikol and Greg Stout

   

Who hasn't found themselves with too much work and not enough people?  It's a common scenario in today's business climate.   The next time it happens to you, consider turning to ACS for help.  In addition to assisting with the typical Advantage-related tasks such as in-converting new publications, third-party integration projects, implementing new Advantage features, monitoring nightly processing, server configuration and fine-tuning, upgrade projects, testing and training, we have experts ready, willing and eager to help you with a host of additional tasks. 

 

 

Scott Ghormley Appointed Support Center Manager
by Cindy Mikol

   

Scott Ghormley will take over as manager of the support center on May 1st, replacing Evelyn Acton, who is retiring.  Scott's personality, knowledge of Advantage, and diverse history with ACS and many of our clients make him uniquely qualified to manage the Advantage Support Center team. 

Scott's ACS career began before ACS even existed.  As a sophomore in high school, he worked at Infomatics, which was one of the precursors to T & B Computing, later re-named AdvantageCS.  He was an intern at T & B during college and joined full-time upon graduation from Eastern Michigan University with a degree in Operations Research and Information Systems.  Although he left the company for almost ten years, working at Domino's Pizza and other firms, he returned to ACS in 1997.

 
If Scott doesn't hold the record for the most different jobs at ACS, he certainly comes close.  He has worked as a project engineer, a sales engineer, a project manager, a systems analyst, and for the past seven years, has served as the account manager for Agora, Crain Communications and Ogden Publishing.
 

 

 

VIEW FULL STORY

 

Customer Communications Signatures
by Mike Miklosovic

 

Tech Tip logo

 

You can now store signature image files (for example, TIFF files) for users, which can then be appended, as context elements, to customer communications.

 

Use the CDS option USIGIMGP (User Signature Image Path) to specify the network location and file name pattern of the files.

 

For example, the option might be set to:

%HOMEDIR%\sig\*.tiff 

 

VIEW FULL STORY

 

 

Laissez les bons temps rouler! (Let the good times roll!)

by Scott Ghormley
 

The 2014 Advantage Users Group (AUG) was--despite the Midwestern winter-like temperatures--a success.  As has been the case at past AUG gatherings, the weather was once again a factor for many traveling to New Orleans. Despite that, most of the 75 registrants made it to the conference, including representatives from Egmont in Sweden.

 
Eric Fishman
of the American Psychiatric Association (APA), the outgoing AUG chairperson, opened the conference by welcoming one and all and then introduced the keynote speaker, Nancy Becker of UCG. 

 

  VIEW FULL STORY

Advantage Website Redesigned 

by Cindy Mikol

 

ACS recently launched the English version of our newly designed public website.  It was built using a responsive design, which means it's much more tablet- and mobile-friendly.  It also represents Advantage and ACS more accurately and with a fresh new look.

 

We're working on the French site and plan to update the support website as well, but are taking it in stages.

Hile Creative did the design work (hilecreative) and ACS engineer Alan Cherney programmed the site, using Orchard. 

  advantagecs.com

 

 

 
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Cindy Mikol
Editor

 

Visit Advantage at These Upcoming Trade Shows

Please stop by the Advantage booth if you will be attending the following shows and conferences this spring:

 

London Book Fair, April 8 - 10, Earl's Court, London, United Kingdom
 
UKSG (United Kingdom Serials Group), April 14 - 16, Harrogate, United Kingdom
 
SSP (Society for Scholarly Publications), May 28 - 30, Boston



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