We have been searching for a good way to manage schedules and waitlists, and we think we have found a better solution.
Starting July 4th, you will receive a reminder 24 hours prior to your scheduled appointment. If you have a cell phone, reminders come via text. Otherwise you will receive an email, and if you don't have email, you will get a phone call. You will be asked to confirm or cancel your appointment at the time of reminder. You can also let us know if you want to change how you wish to be notified.
Also starting next week, the way we handle the wait list will change. If you are on the wait list and an appointment becomes available, you will be notified - again via text, email, or phone. You then have 15 minutes to confirm whether or not you want the appointment. If we don't hear from you within 15 minutes, the next person on the list will get the notice. You will remain on the wait list should another appointment open up.
We know the current procedure has caused some stress, and we hope this will be less of a hassle for everyone. We appreciate your patience and we look forward to meeting your scheduling needs in the best way possible. This is a work in progress, so please let us know how it's working for you.
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