We pride ourselves on our Customer Support: to date, we have an average customer support satisfaction rating of 4.9 out of 5! Customer service is imperative to good business and we work hard to make sure each and every customer receives excellent support. Our Support Department's goal is to "provide service that is rated a '5 out of 5' each and every time."

Now on to what you want to know...how did we come up with 4.9? We randomly query customers who have called or emailed in for support to solicit feedback as well as an overall score for the call. Of 143 randomly queried support instances in 2012, each was requested to provide a 1-5 rating on their customer service experience. These customer responses averaged 4.9 out of 5.

We love our team, but let's let customers speak for themselves. Here are just a few of the quotes --

"Marvin handled my request quickly and perfectly.  He's a Rock Star!"

"Kyle does a great job. He listens to the problems and figures out a solution for me with no hesitation.  Great customer service!!!"

"Jessi was terrific! She tracked down multiple issues for me, with a smile on her face. She flew through the screens doing it, too. It was clear she definitely knew DocuTrack inside-out."

"Pete has been extremely good at taking my calls and not making me feel like an idiot. His technical knowledge is also very solid and he makes sure all my questions are answered to my satisfaction before moving on. Like all the other Integra employees I have dealt with in the past, he is outstanding. An A+!"

"Blaine was very helpful with my issues on DocuTrack and was able to fix all the problems. Excellent customer service."