| Support Email Update | |
In an effort to ensure expedited support for our customers, we have created separate support emails for each product. In the future, please use:
DocuTrack Support Email
docutracksupport@integragroup.com
DeliveryTrack Support Email
deliverytracksupport@integragroup.com
Our toll free support line remains the same at (866) 720-6846 and support@integragroup.com will remain functional for the time being.
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DocuTrack Support Notice: 5.1.8 requirement
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Microsoft .NET Framework 4.0 requirement coming for DocuTrack 5.1.8. There is no cost from Microsoft for this update.
(.NET Framework is a Microsoft programming platform designed to facilitate the development of applications on the Microsoft Windows operating systems. DocuTrack requires this platform to operate.)
Integra's Client Service Department is announcing in advance for your planning that DocuTrack version 5.1.8 will be adding a requirement for Microsoft.NET Framework 4.0 (aka.NET 4.0). This version (5.1.8) is set to be released before the end of 2012.
The NET4.0 upgrade requirement is for all DocuTrack servers (application and SQL), and all client workstations. We highly encourage all customers to begin planning, and implement a .NET 4.0 rollout to all affected workstations prior to scheduling the 5.1.8 update with Integra. Here is a link to Microsoft's web installer for .NET 4.0, but please know Microsoft publishes several ways to install this update, including Windows Updates optional components, and a standalone downloadable full install that can be executed from a thumb drive or a network share.
http://www.microsoft.com/en-us/download/details.aspx?displaylang=en&id=17851
Also, please be aware, you may need to apply Windows Update before and after a .NET 4.0 installation, depending on how often you update your workstations.
If your DocuTrack server was purchased through Integra, we will be installing .NET 4.0 on the server as part of your 5.1.8 update. Customer managed servers will need to be updated prior to scheduling DT 5.1.8 or coordinated with Integra support for installation at update time.
Please contact Integra Support if you have any questions.
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DocuTrack 5: Print without sticky note
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In order to print without sticky notes and pop ups in DocuTrack 5, you will need to adjust your settings.
There is an advanced setting in the print dialog you will need to set. Please see the image below pointing to the area you will need for this function.
Select "Advance" from the print dialog then uncheck "Print Notes and Popups" from "Advanced Print Setup" dialog.
1. Select Print - print dialog will open.
2. Click on the "Advanced" button at the bottom of the Print dialog box.
3. Uncheck "Print Notes and Popups" in Advanced Print Setup dialog.
Click here for a larger version
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