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Issue: #52
April - 2014
Building Cust Newsleter
Sales Department
Toyota's 2013 President's Award
Toyota Lift of Minnesota was honored for dealership excellence by Toyota Material Handling, receiving the President's Award for the year 2013 recently. An excellent year marked by unprecedented growth in all departments, we are honored to have received the award and will work to repeat the effort in 2014. Sales, rentals, service and parts all experienced record opportunities to serve their customers and display the level of quality Toyota Lift of Minnesota and Toyota bring to the material handling industry.
safety stripe

safety triangle
"We repair our own forklift fleet, when asked by your salesman about lockout/tagout procedures we were at a loss for an answer"

It might be said that it is an easy safety oversight. Your techs might have all the right training, tools and equipment but you still need a plan for dealing with hazardous energy. As an example, gravity around a forklift is generally fairly obvious. How are you going to manage safety when dealing with gravity while you have the forklift blocked up? What's your plan when your working with mast rails or the carriage? How about something as non-threatening as the doors of the forklift's cab? What requires a lockout/tagout procedure and what might be addressed by a safety procedure?

All this needs to be in your safety policy, and must be communicated to your maintenance crew. Most importantly you need to make certain the procedures are followed.

Questions or concerns? Our suggestion is that you work with OSHA through a workplace safety consultation. It costs nothing, and might save you something invaluable. 
Rental Department 
Beware: Lipstick on a Pig
When you need to rent a forklift you have more choices than you'll have time to explore. How can you be certain you'll get equipment that merits the rate you're going to pay? Are you going to get well maintained late model equipment, or will you receive a nicely painted lift that passed it's expiration date long ago?

Warehouse and Logistic News published an article dealing with this issue recently:

Forklift rental/lease in one form or another is still the most popular form of forklift acquisition in Britain, accounting for about 70% of all trucks sold. But of the many snares lurking in the small print of rental agreements there is one, perhaps, that is overlooked more than the others and is particularly relevant in short-term hire deals to get users over seasonal peaks, for example. The reason is that short-term hire relies heavily on second hand trucks where the quality can vary so widely that the user not only often gets compromised on site efficiency but a threat to safety issues.

Remember, we invite you to call us at 763-425-9066 or 800-523-0611. We will put you in touch with your area's territory manager or our rental manager, answer your questions.
Manage Your Risks and Costs 
Train Your Trainer: Forklift Safety - Next Class in Two Weeks
How much would it cost in emotional and financial terms if your company experienced a serious forklift accident? How much is it costing you today with the small accidents that happen every day? Should there be a reportable accident how comfortable are you that in a courtroom your forklift safety program won't wither under scrutiny?

One form is limiting the risk to your employees, product and equipment by having well trained and certified forklift operators. With new personnel coming in, and others changing positions, how can you manage your risk and control your expenses effectively?

One answer is by having your own forklift trainer on staff. An individual familiar with your equipment, your physical layout and your company's plan and vision.

Toyota Lift of Minnesota is holding another "Train the Trainer" course April 29th. We invite you to look at the details and decide if it is time for you to control your risks and costs. Train the Trainer can be an easy choice.

Early bird registration specials available.
For the Veterans - Free Forklift Safety Certification
Know a Vet? Let's Help the Vet!
With the support of Toyota Material Handling, Toyota Lift of Minnesota has been certifying veterans for forklift operation for over two years. That work continues into 2014. Our next class is scheduled for May 14th. You can read more about that and register through this link . Please forward to anyone that may be interested or qualified for this certification.

As stated, we will be continually offering additional dates through 2014. You can always watch our event calendar for updates on class scheduling. We work to have dates set on the calendar for the two upcoming months.

Our hat's off to Toyota Material Handling for their ongoing support for our veterans.
Parts Department
The Lost Sale: Recording Your Disappointment
Part shelves The lost sale is the bane of any distributor. When a part sale is lost to another, it's generally because you didn't have something in stock. Sure, it might happen occasionally because of pricing but first and foremost availability is at the root of most of the lost sale incidents.You can call "swing and a miss" as the parts customer leaves the store or hangs up without a sale occurring. But there is an opportunity to salvage something from the occasion, and that is done by recording the lost sale..

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"How much weight can we add to our forklift"  
 
That's easy to calculate, just add ZERO to your forklift's current weight. You cannot modify your forklift in any way to increase it's lifting capacity. OSHA regulation 1910.178(a)(4) states: Modifications and additions which affect capacity and safe operation shall not be performed by the customer or user without manufacturers prior written approval. Capacity, operation, and maintenance instruction plates, tags, or decals shall be changed accordingly.

You can call your forklift's manufacturer. But you would be time and money ahead simply working with us or any dealership to purchase a forklift with the capacity you need, or if its a short term need, renting is always a good option. 
Service Department 
When Forklift Maintenance Isn't
Many forklift owners choose to maintain their fleets utilizing their own maintenance staff. We understand this and acknowledge it can be done in a manner that both serves the needs of those companies and the requirement to provide proper maintenance. Done correctly it will prolong the useful life of the equipment and insure it is operating safely.

Suffice it to say however, that due diligence and responsibility are commodities not often seen.

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Budgeting in the Wrong Areas
Everyone has to operate within their means, and generally this means that decisions have to be made regarding priorities.

Cutting back on maintenance, or using low cost providers only delays the inevitable often making matters worse. Ever ask yourself why large companies don't rely on "budget" lift truck repairs?


See more material handling photos and videos [many of them fun] at our Pinterest site. Follow this link.
Warehousing Systems
10 Tips to save within Your Warehouse Operation
Warehouse order picker Here are 10 tips to help save your business money within your warehouse operation. In recent years, businesses have found maximizing profits difficult due to the economic climate and have continued to look for areas in which costs can be cut and productivity can be increased.

About Us

Toyota Lift of Minnesota has been serving its customers and the industry for over 35 years. Our mission is to improve your productivity and bottom line through better products, services and customer service personnel.

Toyota-Lift of Minnesota
8601 Xylon Court North
Minneapolis, Minnesota 55445
Phone 763-425-9066 Toll Free 800-523-0611

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Save 10%
Do you have an existing service, parts or rental quote from TLM?. Call us with the code 052014JOS and we'll take ten percent off the amount you were originally quoted [limited to parts, labor or rental fees and cannot be used in conjunction with other specials or discounts nor applied to any services sublet].

Take advantage of this now, we genuinely appreciate your business and look forward to working with you in the future.

Coupon can be used on only one quote thank you, and cannot be used along with any other offer extended or work/sale previously billed.  
Offer Expires: May 19th 2014
In This Issue
Sales - Our 2013 Award
Rentals - Lipstick on The Pig
Free Veteran Training
Parts - Recording Your Disappointment
Service - Bad Maintenance
Warehouse - 10 Tips to Save
Video - Driver Wets Himself
Factory Links
Quick Links
 
GSA Sales
Providing Product and Service Leadership
Offering most favored customer pricing and volume discounts, Toyota Lift Truck brings you savings in both time and money.  Through Toyota Lift's GSA Schedule, you can purchase Toyota forklifts, the number one rated forklift in the world for quality and customer satisfaction. Also we offer Crown industrial batteries.
  • Pre-qualification of pricing and quality has already been done by GSA for all government purchasers
  • Through Toyota Lift of Minnesota's GSA Schedule, customers benefit from a direct relationship with volume discount pricing, 100% quality products, warranty and delivery, with significant opportunities to help meet your small business goals
  • Orders placed against Toyota Lift Truck's GSA Schedule meet FAR regulations and are considered to be issued using full and open competition.

Contact Toyota Lift of Minnesota for your GSA Schedule needs. 

safety poster  
Free OSHA Forklift Rules Poster

Would look great in your lunchroom! 
Call us or email us at
sales@toyotaequipment.com
We'll mail one off to you immediately! 
 
Catelog Splash
On Line Catalog:

Great Source For Warehouse Supplies 
Toyota Lift of Minnesota offers you an easy way to shop for all your associated needs. Follow the link below and see for yourself. From lockers to storage bins, we have it all. 

 

Catalog
Forklift Accident Has Driver Wetting Himself
Forklift Accident Has Driver Wetting Himself
This is a low impact lesson on the importance of first being aware or your surroundings, then secondly the value of the forklift overhead guard.

Lift Truck Stuff Catalog

Great Source For All Things Forklift 
A catalog that brings it all together for you. Our "Everything Around the Lift Truck" catalog. Click the link below to review or download it or place your on-line order. It's that easy. 

 

Catalog
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Toyota Lift of Minnesota's Blog
Updated almost daily with material handling, warehouse and safety tips. We're working to put good information in small bites out to our readers.
 
We are also on Twitter
@ToyotaEquipment
Factory
OEM Links