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Do you ever feel limited in your knowledge of the usability needs of your audience? If you don't have first hand exposure to your customer base, how can you ensure the usability of your documentation? After reading Rocket Surgery Made Easy by Steve Krug, Kristi Leach and her tech comm department decided to adapt Krug's do-it-yourself website testing method to test documentation, with an important variable: they tested on co-workers. The resulting benefits were not the ones she expected, nor were the challenges quite the same as the ones covered in Krug's book. Join us Thursday, April 28th to learn from Kristi about grassroots documentation testing in your workplace. She'll address topics such as using available resources, testing your content, using collaboration as a problem-solving tool, and producing solutions can use in your documentation efforts. The workshop will include hands-on activities and discussions.
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