Penticton & Wine Country Chamber of Commerce 

August 2009

In This Issue
August Survey
Manager's Report
Economic Development Report
Membership Services
Factoring
Literacy Now
Crime Tip of the Month
Monday Morning Memo
 Monthly Survey Question 
 
 
The Penticton & Wine Country Chamber of Commerce wants to know what you think!

Click here to view this month's survey question regarding the Okanagan Fires. 
 
Thanks to all those who responded to last month's survey question.
 
Here are the stats from last month's survey:
 
What is your position on banning cell phone use while driving?

Against - there are bigger vehicle-related issues to be addressed - 11% 

Against a complete ban, BUT "hands-free" phones should be mandatory while driving - 47% 

For - all cell phones, whether "hands-free" or not, should not be used while driving - 42%
 
Manager's Report by Lorraine Renyard 
   
 
Lorraine Renyard
The British Columbia Chamber Executives Association is a non-profit society that was formed to provide education, resources and support to Chamber of Commerce management. The Annual General Meeting and Conference is at the Summerland Waterfront Resort September 10 - 12 this year.  I am on the Executive Committee this year and play a huge part in the planning and execution of this event. It is exciting to be working with the Summerland Chamber of Economic Development and Tourism on an event of this quality.
 
This conference brings together Managers and Executive Directors for professional development workshops and seminars, to network and share information. The knowledge gained at this event is taken back to each individual Chamber of Commerce to better serve businesses and promote the local economy.

Economic Development Report by David Arsenault 

David Arsenault

The global recession has had a definite impact on all industry in our community and as a result we have had to re-think and re-invent the way we do business. One way is to review our current tax structure and development cost charges to be more competitive in the economic market place. This is not a new strategy but one that has had a number of communities in BC take a hard look at the way they do business. We have been working with City of Penticton staff and elected officials to investigate the possibility of changing the current structure and streamline the entire process. We have also been charged with the task of making some recommendations for that change and present that to City Council in September.

The EDS advisory committee and senior City of Penticton staff have held a number of meetings on this topic to look at economic zones. The three priority areas include the hotel industry, manufacturing and the downtown core. The objective of this strategy is to encourage growth and expansion of our hotel stock, encourage investment in the downtown core and to assist the manufacturing sector during the economic downturn.

On the marketing front you will soon see a new billboard at the south entrance to Penticton. The objective of this new brand look will be to promote the quality of life in Penticton as a key message to move your business to our community. The "ImaginePenticton" campaign targets potential businesses and its employees offering a better quality of life as a key to investing and living in our community. In addition, we will soon be seeing new advertising and collateral material as well as the launch of a newly revised web presence in the next month. Stay tuned!

David can be reached at 250-493-3323 or darsenault@penticton.org
Membership Services Report by Andrea Davison Andrea Davison
 

As the summer draws closer to fall, I am pleased to report that we will be bringing back a few networking breakfasts with some exciting speakers and topics. After meeting with the Member Services Committee we realized the need for this type of event, but in a newly formatted procedure.

 

Our  "Breakfast Booster" has been created to jumpstart your day and inform you about the latest news and business tools required to enhance your business practices. Bring your business cards, as networking is encouraged! RSVP and prepayment is required for breakfast. Cost for members is $15 and $20 for non-members and includes a breakfast buffet.

 

Business After Business networkers will be underway again in September. We have some very excited member hosts who are pleased to open their doors to showcase their business and host an evening of networking, refreshments and door prizes. 

 

Watch your email for our events calendar with information regarding venues, topics and dates for the "Breakfast Booster" and information on the Business After Business.

 

We are in the early stages of planning for the Business Excellence Awards. This event will be held on Saturday January 30, 2010 at the Penticton Lakeside Resort. Our theme is "The Sport of Business Excellence" which revolves around Sports and the upcoming 2010 Olympics. Watch for more information in the fall. The Excellence Awards Committee is working hard to bring together a wonderful gala evening consisting of a sit down dinner, an awards ceremony, silent auction and entertainment. We invite you to join us in celebrating Business Excellence in our community. 

 

If you are interested in sponsorship for this event, please call the Chamber office and we would be happy to present the opportunities available to you.

 

How's your Customer Service these days? Does it need a refresher? The Penticton & Wine Country Chamber of Commerce administers and delivers the "Worldhost" Customer Service Workshops to the community. Formerly known as "Superhost" the Worldhost product family includes interactive workshops that provide information and tools to improve the quality of customer service in your organization. These training programs build on 20 years of successful customer service practices and can help your business improve customer relations.

 

If exceeding the service expectations of your customers is important to you, then the Worldhost workshops can make it easy. These workshops can be customized to suit your organization for your particular business needs. If you are interested in finding out more, please contact us.

 

Membership Services continues to look for new ways to make your membership work for you. The membership benefits program and local shopping discounts are available for Chamber members to save money and increase your bottom line. Please contact Andrea for more information regarding member discounts, benefits and upcoming events. 

Factoring Funds Businesses in Good Times and Bad

 

By Cassandra Consiglio

 

Few noticed in late May when the Bank of Canada reported that chartered banks' lending to Canadian businesses dropped an astounding 19% over the last 12 months - but many small- to mid-sized businesses have noticed when their loans didn't come through or their lines of credit were substantially decreased. Most businesses have also no doubt noticed that customers are hoarding cash and delaying payments for 60 and 90 days and beyond. The credit crisis on Wall Street is now impacting businesses on Main Street.

 

Even governments are being affected. For example, the Government of California has slowed or stopped payments, in effect turning their suppliers into unwilling lenders and damaging their cash flow. These days, for most small and medium-sized businesses, the old adage cash is king is paramount. As these cash-flow challenges emerge, responsible business managers need to find alternative sources of financing to keep employees paid and their own suppliers happy. Factoring is an excellent source.

 

What is factoring? Factoring firms acquire a company's accounts receivable, providing a business with funding up front. The factor handles the credit checks, then collects and records each receivable for the client. At our company, once we have reviewed our new client business's financials and customers, we typically pay them up to 80% of their invoice immediately in cash, and then the remainder is paid when the invoice is collected, minus a fee of between 2% and 5%.

 

Typically, factoring is used when a company is in its infancy, having financial cash-flow challenges or experiencing rapid growth during which quick payments from factors can be used to fund further sales growth; however, in challenging financial times, well-established companies are giving this alternate method of financing a closer look.

 

When businesses raise concerns about factoring, a couple of key points are worth keeping in mind. First, the International Factoring Association notes that more than US$1.3 trillion dollars' worth of invoices are factored every year, and even very large companies use factoring when it's appropriate. Candidates for factoring are not companies that are going out of business; in fact, if a business is in trouble, then it's more risky for factors to finance it.

However, factoring may not be for everyone, and business owners are often told by their bankers, accountants and business friends when factoring might be helpful. One cost-saving benefit is that the factor professionally manages the account receivable process, freeing up the client's A/R staff to be assigned to other tasks.

Factoring also differs from traditional bank loans because the credit decision is based on receivables and your company's current success rather than other criteria - e.g., how long the company has been in business, working capital and personal credit score - that a bank would normally take into consideration. Factoring differs from equity financing in that factors don't take equity in the company. Since contracts are short-term, a company can elect to stop factoring at any time and owners always retain maximum control over their business's future.

In short, with the credit crisis directly impacting bank lending and customer payments, businesses and their advisors such as bankers, lawyers, accountants, and management consultants need to be aware of alternate sources of financing. Factoring is one such source. For a free white paper explaining factoring in more detail, email cdc@pyxfinancial.com.

About the author:

Cassandra Consiglio is president of the Pyx Financial Group (www.pyxfinancial.com) of North Vancouver, BC, a factoring company and a long-established provider of alternative commercial financing to Canadian businesses.

Literacy Now 
 
Literacy Now
Literacy Now South Okanagan Similkameen actively supports members of our communities and helps people find out about literacy activities, services and programs across the region.
  
Please click on the link below to view "The Buzz on Literacy" monthly newsletter. 
 
August Newsletter

Crime Tip of the Month Better Business Bureau

 
 
It's A Rip-off!
Here's the Tipoff:
  • The caller is more excited than you are. 
  • The caller demands an immediate answer but refuses to send you anything in writing.
  • You must pay fees or buy a product before you can collect your prize or obtain credit.
  • You are asked for credit card or bank account numbers, or copies of personal documents - but you get nothing in writing.
  • You can only send payment by wire service or by courier.
  • The price for a product is much less than the price for the same product on the open market.
  • You are offered a large payment or reward in exchange for allowing the use of your bank account - often to deposit cheques or transfer money.
  • You receive an unexpectedly large cheque.
  • Your business is invoiced for supplies or directory listings you did not order.

If a scam artist contacts you or if you've been defrauded, call PhoneBusters at 1-888-495-8501. They will gather evidence, identify new trends and alert law enforcement in Canada and abroad. By reporting, you can prevent others from becoming victims and help put an end to fraud.

 

VOICE OF BUSINESSGet the Word out

E-NEWSLETTER ADS

 

Advertising Space:

One Issue: $50.00

Two Issues: $42.50

Three or more Issues: $37.50

 

  • Ads include a link to your website
  • Reaches over 800 members and businesses via email
  • Newsletters are posted on Chamber website
  • Specifications: 200 x 400 pixels. JPEG, GIF or PDF format

Space is limited. Please call the Chamber at 250.492.4103 to book your ad.

 

Wizard Academy

is brought to you by 100.7 Giant FM Radio
 
Grin of the Cheshire Cat

What will be your customer's memory of you?
"It [the Cheshire Cat] vanished quite slowly, beginning with the end of the tail, and ending with the grin, which remained some time after the rest of it had gone." - Alice's Adventures in Wonderland (1865)

I never ask the graduates of Wizard Academy, "What could we have done differently? How might we improve?" To do so would be to ask them to search their memories for disappointing moments. These are not the images I want to cement in their minds. 

Instead, I ask, "What was your favorite moment during your time with us?" This causes the students to recall each of the high-impact moments during their time on campus and relive those moments in their mind. It doesn't matter what they choose as their favorite, I just want to flood their minds with happy memories.

The grin will remain after the rest of it is gone.
 
Photo by David Szabo Photography 
 
      
  NEW MEMBERS 
 
  New Future Building Group
      Ruby MacLeod
      348 Tranquille Road
      Kamloops, BC V2B 3G6
      250-434-8566
     
ruby@nfbg.ca
         
www.newfuturebuilding.com 
 
     Mills Basics
      Rob Thompson
      #3 - 2025 Government Street
      Penticton, BC V2A 8Y9
      1-800-665-6457
     
rthompson@mills.ca
     
www.mills.ca
 
 Watermark Beach Resort
Ashlea Pearson
15 Park Place, Box 700
Osoyoos BC V0H 1V0
1-888-755-3480
info@watermarkbeachresort.com
www.watermarkbeachresort.com
 
Pharmasave #054
Felicity Stahl, Chris Pasin, Cyril Taylor
#106-2504 Skaha Lake Road
Penticton BC V2A 6G1
(250) 770-0047
pharmasave054@shawcable.com
www.pharmasave.com
 
 
 

Chambers of Commerce Group Insurance Plan

dbfinancial group benefits
 
 
Penticton & Wine Country Chamber of Commerce
553 Railway Street
Penticton, BC V2A 8S3
250.492.4103