Work of finding, implementing efficiencies continues
My administration has been laser focused on finding ways of doing business in a more cost effective manner. It makes sense to find efficiencies no matter what the city's finances are, but especially so in tough economic times.
One area of focus is to leverage our use of technology to improve our business processes. The city could do a much better job of delivering service to the public while reducing expenses by embracing available technology. We think it's better to serve the public online, rather than in line.
The folks in our IT and Development Services Departments have been busy and can report good results. For example, the public can view the city's Code Enforcement Tracking System online. Citizens are able to submit and track code violation complaints and stay informed about the status of a complaint as it moves through the system, 24-hours a day.
To date, the efficiency of this software and standardization of our business processes has increased our efficiency for code enforcement by 63 percent.
On January 3, we went live with the second phase of our online solution to deliver the Permitting, Inspections, and Licensing System, or PILS.
This system manages, tracks, and enhances delivery of building and related construction permits, plan review, inspection requests and results, and online payment activities for the city.
It will be used to manage the intake, routing, plan review, permit issuance, inspection requests and results, and certificates of occupancy for building and related construction permits.