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HAPPY BIRTHDAY!!!
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10/11: Alice Hatch
10/11: Michael Holcombe
10/15: Stephen "JoJo" Jojokian
10/18: Linda Blundell
10/19: Pat Trainor
10/20: Jamie Pendarvis
10/22: Patricia Hesse
10/22: Kerry Sharp
10/29: Jacob Levin
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HAPPY ANNIVERSARY!
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10/3: Caryn Lewis(1st)
10/9: Patrice Lindell (3rd)
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Welcome New Employees!
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Logan Byrnes
Jeff Miller
Robert Hammer
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CRO'S of the Month
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Chief Referral Officers are Becky's employees that earn Bonuses by referring new clients. Starting Oct. 1st. EARN A $25 CASH BONUS on your next paycheck for each referral that uses Becky's.
CONGRATS
Kay Beim
Everyone wins with referrals. New clients save $20 and if new clients are near your other clients you don't have to drive as far to service them- saving time and gas money. Remember to post your savings code on Facebook it just might earn you $25 or more!
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Client Insights (Learn about client data, marketing statistics, and more to help you understand the back-end of the business. Questions? Just ask them and we'll answer in an future issue.)
We have moved full swing into Fall - over the summer we averaged 45% of clients being mid-day contracts and 55% pet sits - now we have shifted into 60% mid-days and 40% pet sits. Jul/Aug and Nov/Dec are the highest ratio of pet sits to mid day clients. Feb is the highest month for mid-day contracts.
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UPCOMING EVENTS
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October 15,2011
DC Walk for the Animals 10am-2:00pm
Click HERE for more information.
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Get Becky's Gear!
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Becky's Pet Care
Tank-top - new
$10.00
Walk On T-shirt
$6.00
No need to pay upfront, you can have it deducted from your paycheck.
Contact Emily
Price List
16 oz tumblers - $7.75
Hats - $4.25
T-shirts - $6.00
Jackets - $ 34.00
Long sleeve t-shirt - $12.50
Denim shirt - $17
Long sleeve polo - $23
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WE MOVED!
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Don't Forget Our Open House! Friday, October 21 4-7PM |
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BE A FRIEND OF THE FURRY
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 Chat with us and get daily updates and happenings! |
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"The Scoop" from Becky
Halloween is just around the corner!
Jack O'Lanterns, ghosts, ghouls, vampires, and other spooky creatures start to decorate homes and stores. AND that also means, we are getting even closer to the HOLIDAYS... WOW!... Christmas trimmings are hitting some store shelves already as retailers prepare for their busiest season of the year! Well, it's our busiest and best time of the year, too! So get ready, everyone... it will be here before you know it!
Big thanks to everyone for their help in the move and for everyone's patience. We are loving this extra space AND all the windows. I feel so lucky to have such a great staff of wonderful people!
Thank you for all that you do!
Becky
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Human Resources Updates |
WINNER OF THE HANDBOOK CONTEST FOR A $25 GAS CARD
Denise Phillips is the winner for the September Handbook Contest!
The answer was: h) A, B, C, D, E are all correct about making Courtesy "Confirmation" calls.
This month's Handbook Contest question is at the bottom of the Human Resources Updates section.
Annual Reviews
Last call to sign up for your Annual Review. Reviews will be done in October. The last date with available appointments is Friday October 28. All employees who have worked here at least six months as of October 1 (i.e., you began working before April 1, 2011) will have their Annual Review done in October. To be considered for a merit increase, you must participate with your Annual Review by signing-up for and attending your review in October. To sign up for your Annual Review contact Johna.
PET FIRST AID & CPR TRAINING
The last Pet First Aid & CPR training before the end of 2011 will be Sunday November 13 from 2:00 -6:00 PM.
This training will be held at our new office.
Space is limited. To register contact Johna.
Autumn is a Season of Changes - Including at the Office!
Since the last Employee Newsletter, many changes have occurred in the BPC office.
- Scott left the office September 15.
- We moved to the new office September 25.
- Richard Rothwell joined the Customer Care Team. He began working for BPC early 2011 as a dog walker. Please say hello & welcome Richard the next time you call or come to the office.
- Erin Barry joined the Administration Team as the Human Resource assistant. She brings experience and training in many areas of human resources including benefit administration. Her work hours are Monday-Thursday 11:00 am-4:00 pm. Please say hello and join us in welcoming Erin to our BPC team.
Upcoming dates of importance:
- Oct 21: Open House at the new office, 4-7 pm, & PAYDAY (NOTE: Oct 7 employee payday breakfast postponed to the Oct 21 open house)
- October 28: Last day with appointment times for employee Annual Reviews
- October 31: HALLOWEEN
- November 8: Election Day (VA Polls open 6am-7 pm)
- November 13: Pet First Aid & CPR (last training before the end of 2011)
Monthly Handbook Contest
All Pet Care Professionals are responsible for knowing and following the Pet Care Procedures Manual and the Employee Handbook. Here's a contest to help learn the policies and procedures. Answer the question correctly and be entered to win a $25 gas card. Email your answer to Johna. All correct responses received by 5 pm Friday October 14 will be entered in a drawing to win. Administrative employees who work in the office are not eligible to win. Send the correct answers to this question.
October's Question:
What is the full address for the new Becky's Pet Care office?
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PET CARE: NEWS YOU CAN USE
Below is a recap of some important reminders discussed at this year's Annual Meeting:
- Always assume every visit might be your last. Clients come home early and you don't want to be caught off guard.
- Make your profiles as clean and complete as possible. Update the profile as if a sitter is coming to your home to care for your pets.
- Check off your visits by 10am. Do not check visits off ahead of time (Ex: checking off visits scheduled for the entire week).
- If an animal is not home-call the client first, then the office.
- If a client gives you a service agreement, please do your best to get it to us within 72 hours. Bring it to the office or, if possible, scan, email, or send it via fax (703-822-0935).
- At a registration visit, let your client know they need to schedule or cancel service through the office, NOT through you.
- If a preferred time is not on the profile, please provide the office with the time you normally go in case we need to send a substitute.
- Make sure to call your client three days prior to service, except for midday contracts.
- Always update lockbox codes.
- If you send a text to the office, please identify yourself! We don't have your cell phone numbers memorized...
- If you are at a client's home and there's a situation that prevents you from successfully completing the service (Ex: keys not working, dog being shy or aggressive), call the office ASAP-do NOT leave until you speak to us!
Whether you were unable to attend or too occupied with our new health insurance, we want to make sure you keep these pointers in mind so we as a company can continue to provide the quality service we are known for!
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 _________________________________________________ TOP DOGS
Jamie Pendarvis - 285
Becky Shaykholeslami - 280
Alice Hatch - 268
Jazzie Pendarvis - 262
Susan Baxter - 247
Tommie Lanasky - 242
Thania Diaz - 215
You guys are incredible! Keep up the great work!!
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Employee of the Month
Susan Baxter
Congratulations to Susan Baxter for being Employee of the Month for September! Since starting in June Susan is consistently hard at work walking dogs and caring for pets, and she receives a lot of positive feedback from her clients. She always has a wonderfully upbeat attitude and is very loving towards her clients' pets and their homes. Susan continually takes responsibility for her schedule and is willing to help the office with sub work whenever she can. She also keeps great communication with the office and we really appreciate everything she does--thank you, Susan, and keep up the great work!
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Employee Referrals
Do you know someone who would be a great pet sitter/dog walker? We are hiring in many areas of Northern Virginia. Please tell anyone who you feel would be a great fit with the Becky's Pet Care team to forward their resumes to Johna at resumes@beckyspetcare.com. They can also go to our website to fill out and submit an application.
After they are hired and successfully complete their interim period, you will receive a $100 bonus. You will get a bonus for every person you refer who meets that requirement. What an easy way to earn some extra cash! Be sure to send over all your best candidates!
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 Shining Stars
 Lynne Bursenos - "I am writing this email to inform you what an exceptional employee Lynne Bursenos is. Not only has she taken wonderful care of my treasured pets Raymond and Emma, she selflessly gave of her time yesterday and took control of a situation that could have been disastrous for my home. When Lynne arrived yesterday to walk my dogs she discovered that my basement was flooding. She contacted me immediately at work and then began soaking up water in an effort to protect my furniture and antiques. Lynne's good deeds continued after I arrived home. She continued to help me both inside and outside my home. If it was not for Lynne the damage to my home could have been significant. She is truly a professional and caring individual." - Maurine Houser
Susan Baxter - "Please let Susan know she was wonderful and I would absolutely trust her anytime with my cats." - Sarah Chart-Hart
Larry Cohon - "Thank you!!! Larry took such awesome care of my pet before I was comfortable when I went out of town. When I returned, her body language told me she had been ok." - Dee Garmon
Stephen "Jojo" Jojokian, Paige Creamer, Erin Benedict, Jamie & Jazzie Pendarvis - Thank you SO MUCH for helping the office with sub work this month!! We really appreciate it! :)
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