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HAPPY BIRTHDAY!!!
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9/5: Jennifer Haire
9/7: Barton Gates
9/11: Lynne Bursenos
9/13: Larry Cohon
9/18: Tommie Lanasky
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HAPPY ANNIVERSARY!
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9/2: Tracy White(2nd)
9/2: Andre Tucker (1st)
9/4: Leigh Lindenberger (3rd )
9/27: Katie Bowling (5th)
9/29: Ellen Heaton(1st)
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Welcome New Employees!
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Mamoudou Balde
Lynne Bursenos
Susan Gelinas
Vadim Karev
Jenny Lindamood
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CRO'S of the Month
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Chief Referral Officers are Becky's employees that earn Bonuses by referring new clients. EARN A $20 CASH BONUS on your next paycheck for each referral that uses Becky's and be a CRO next month!
CONGRATS
Carolyn Kelly
This is a win-win situation on so many levels. When you bring in new clients you receive $20 and if those clients are near your other clients you don't have to drive as far to service clients! Remember the tips of dropping off your referral materials when you are out on your walks and in the neighborhood shops of places where you work and live. Just a few new clients can significantly reduce your drive time and mileage - Oh yeah and earn you $20 each! :)
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Client Insights (Learn about client data, marketing statistics, and more to help you understand the back-end of the business. Questions? Just ask them and we'll answer in an future issue.)
If you thought you were busy in August, you were right. As a company, Becky's made 7370 client visits during the month. That represents a 15% increase over last August.
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UPCOMING EVENTS |
Mutts in Motion & Paws for Fitness Expo and Dog Days Swim
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4th Annual Wags n' Whiskers
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Get Becky's Gear!!!!!
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Becky's Pet Care
Tank-top - new
$10.00
Walk On T-shirt
$6.00
No need to pay upfront, you can have it deducted from your paycheck.
Contact Emily
Price List
16 oz tumblers - $7.75
Hats - $4.25
T-shirts - $6.00
Jackets - $ 34.00
Long sleeve t-shirt - $12.50
Denim shirt - $17
Long sleeve polo - $23
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BE A FRIEND OF THE FURRY
|  Chat with us and get daily updates and
happenings! |
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"The Scoop" from Becky
I hope everyone had a great summer! Thank you to all of our fabulous Pet Care Professionals and Customer Care Representatives who did such an excellent job this summer caring for our clients, keeping up with all of the reservations and scheduling changes, and welcoming new clients. Becky's is blessed to have such fantastic employees making a difference in the lives of our clients and their pets. Many, many thanks!
I would like to make sure that everyone knows about Becky's Facebook page. Please "Like" Becky's on Facebook at www.facebook.com/beckyspetcare. As a fan, you can post comments or photos to our page. Feel free to post good quality photos of what the pets in your care are doing during the day. Just make sure that you only add a pet's name to the photo. Do not include information that would identify a client. Make sure the photos does not have identifying information in the background such as a street sign or house number, a school or shopping center, or any other identifying landmarks. Confidentiality is your responsibility. If you post a photo, let your client know so that they can share with friends. Our clients love to brag about their four-legged children!
Have a great month!
Becky
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Human Resources Updates |
WINNER OF THE HANDBOOK CONTEST FOR A $25 GAS CARD
No winner for the August Handbook Contest! The answers were: a) F, b) T, c) F, d)T, e)T, f)F, g)T, h)T, i) F. Everyone missed "f". The correct answer was: "All Employees who have worked here for more than six months (i.e. started work before April 1 of this year) will have an annual review this October. Employees who began working here after April 1 of the current do not have an annual review until October of the following year. This month's Handbook Contest question is at the bottom of the Human Resources Updates section.
Health Insurance Open Season
Open Season for Becky's Pet Care Health Insurance is the month of September. As this was written, details of the 2011-2012 company insurance plan are not available. Contact Johna for information. A presentation of the 2011-2012 insurance plan will be given at the Annual Meeting on September 21. There will be time for individual questions with the BPC insurance agent.
Annual Meeting
The Annual Company meeting will be held on Wednesday, September 21 from 7:00pm-9:00 pm. Mark your calendars. More information will be coming in
next month's newsletter, a flier in an upcoming paycheck, and an email reminder closer to the date. Topics for the meeting include: changes in company policies and procedures as well as a presentation on the 2011-2012 company health insurance policy.
PET FIRST AID & CPR TRAINING
The last Pet First Aid & CPR training before the October Annual Reviews will be
Sunday September 25 from 2:00 -6:00 PM. This will be held at the CBP, 7001 Lois dale Road, Suite C (upstairs), Springfield, VA 22150. (Same place as last year's Annual Company Meeting and the holiday party.) Space is limit. To register contact Johna.
If you had a goal to take the PET First Aid & CPR training, you'll want to register for this class.
Annual Reviews will be held October 1-31. A list of sign-up times will be available at the Annual Meeting on September 21. All employees who have worked here at least six months as of October 1 (i.e., you began working before April 1, 2011) will have their Annual Review done in October. To be considered for a merit increase, you must participate with your Annual Review by signing-up for and attending your review in October. After the September 21 Annual Meeting, to sign up for your Annual Review contact Johna.
Goodbye to the old office, HELLO to the NEW office!
Saturday September 24 will be the last workday in the old office from 10:00 AM - 1:00 PM.
We'll be in the new office beginning Sunday September 25 for regular office hours, 10:00 AM - 1:00. PM. You should come to the new office for anything you need beginning this day. T
he office phone number will stay the same
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Payday Employee Breakfast at the NEW office
Come see the new Becky's Pet Care office on October 7 and enjoy breakfast while visiting with your co-workers. You won't believe all the windows in the new office! The address is 5520 Cherokee Avenue, Suite 204, Alexandria, VA 22312.
WIN A $25 GAS CARD
Monthly Handbook Contest
All Pet Care Professionals are responsible for knowing and following the Pet Care Procedures Manual and the Employee Handbook. Here's a contest to help learn the policies and procedures. Answer the question correctly and be entered to win a $25 gas card. Email your answer to Johna. All correct responses received by 5 pm Wednesday September 14 will be entered in a drawing to win. Employees who work full-time in the office are not eligible to win. Send the correct answer or answers to this question.
September's Question:
This month's Handbook & Procedures question is about Courteous "confirmation" calls required for ALL pet sitting services. Select the one correct or most correct answer.
a) The office receives at least one call from a client a week about a Pet Care Professional who did not make their Courtesy "confirmation" call.
b) A complaint or inquiry from a client about not receiving a Courtesy "confirmation" call will result in incident documentation for the employee.
c) Clients' emailed invoices tell them they will receive a Courtesy Call. If they don't receive the call, they are to call the office before leaving to make sure service is scheduled.
d) No less than three days before a service begins, make a Courtesy Call to the client to confirm your visits. Confirm the specific dates of service, emergency contact information, and instructions for pet care. (If this is a last minute assignment, make a Courtesy Call to the client as soon as you receive the assignment.)
e) If the registration visit takes place within 3-4 days of the start of service, you do not need to make an additional Courtesy Call to the client. (Within 24 hours of receiving an assignment with a new client, you are responsible for calling the client to confirm the registration visit. If a registration time set up by the office is inconvenient, reschedule with the client ASAP. You must also inform your Manager of the new registration date and time.)
f) A & B are incorrect.
g) A, B, C, D, E are all incorrect.
h) A, B, C, D, E are all correct.
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PET CARE: NEWS YOU CAN USE
Please remember to keep your profiles updated!! Although this is an ongoing issue, we experienced several incidents within the last month due to client profiles not being updated and would greatly appreciate some effort to correct this in the future. Not only is it unprofessional, it is also unfair to send a substitute into your clients' homes without enough information to successfully complete the visits. This is a reflection of both you and the rest of the company, so it is important to gather as much information as possible for your client profiles; it is always better to have lots of information about a client's home than none at all. And remember: Theresa has the ability to perform Quality Control visits at any time and if she is unable to successfully complete a visit for you, then a substitute will certainly have problems... For your own benefit and that of the company, please do your best to keep your profiles organized, detailed, and current!
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 _________________________________________________ TOP DOGS
Jazzie Pendarvis-314
Becky Shay-305
Susan Baxter-298
Jamie Pendarvis-280
Tommie Lanasky-269
Alice Hatch-244
Kim Johnston-214
You guys are incredible! Keep up the great work!!
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Employee of the Month
ROBYN HORSTKAMP
Congratulations to Robyn Horstkamp for being Employee of the Month for August! Robyn helped the office out tremendously this month by offering to substitute on a day off from her other job and she is always willing to help her fellow pet sitters in a time of need. She consistently keeps great communication with the office about keys and lockboxes, and is very responsive whenever the office needs to get in touch with her. Robyn's clients frequently send positive compliments when they return home and are always excited to have her stop by again. Thank you for all your hard work, Robyn-we really appreciate it!
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Employee Referrals
Do you know someone who would be a great pet sitter/dog walker? We are hiring in many areas of Northern Virginia. Please tell anyone who you feel would be a great fit with the Becky's Pet Care team to forward their resumes to Johna at resumes@beckyspetcare.com. They can also go to our website to fill out and submit an application.
After they are hired and successfully complete their interim period, you will receive a $100 bonus. You will get a bonus for every person you refer who meets that requirement. What an easy way to earn some extra cash! Be sure to send over all your best candidates!
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 Shining Stars
 Susan Baxter - "Praise for Susan Baxter: "I just wanted to take a minute and rave about how wonderful Susan Baxter is. There was a time when I was skeptical about hiring someone to come in and walk our dogs, but now, I truly do not know what we would do without her. We are so incredibly fortunate that Susan is the person seeing about our fur children (Riley and Daisy) every day. Aside from the fact that I love the detailed and informative notes she leaves us about Riley and Daisy (I keep all of them because they make me laugh!), Susan is such a keeper because she is incredibly thoughtful, considerate and always communicating. For example, after the earthquake last week, I was very nervous about how the dogs would be, and I was out of town on business. Without my even having to ask, Susan went back to our apartment to check on Riley and Daisy and soothe them a bit, and then she called and left me such a nice message to let me know how they were doing. Her tips on behavioral habits (such as chewing carpet padding) and things like that never go unnoticed, and I truly appreciate her taking the time to give us such personal service. I wish I could put into words how thankful we are to have Susan in our lives. The service and peace of mind she provides us is absolutely invaluable - I wish I could teach the people I work with to emulate her client service and relationship skills. Our dogs adore her; my husband and I adore her. She is a treasure, and like I said before, I just don't know what we would do without her. Many thanks for sending her our way." - Brett Hurt
Robyn Horstkamp - "Robyn is terrific & goes above & beyond to make everything run smoothly while we're away! She's a real life saver!" - Shawna Arrington
Jackie Carpenter - "Jackie looked after our cats this past weekend, and did an EXCELLENT job." - Paige Bullard
Susan Baxter- "I just wanted to say thank you for the outstanding services provided to our pets over the weekend! While we were out of town Susan took amazing care of our two dogs and it was very obvious that she went above and beyond looking after them. We came home to awesome detailed notes of her time with our dogs and she even left her contact information with our neighbor just in case of an emergency. It is such a great feeling to know that while we were away on vacation, our dogs and home were so well cared for. Susan is an outstanding member of your team and we look forward to using your services again in the near future." - Lindsey Lyons
Becky Shay, Jazzy Pendarvis & Barton Gates - "Thanks so much for the excellent pet care this past week. And please thank Becky personally for all that she did. I was surprised to see the reports on my kitchen counter for all visits. These were fun to read. Becky's long paragraphs were much appreciated--as was the care by both Becky and the weekend sitter Jazzy. "Kitty" was happy and contented when I returned home later than expected Friday night. Becky had left food and water stations and also the litter box immaculate--and went beyond the call of duty in so many ways. Obviously, our cat had been treated kindly, too. So, again, please tell her how much this was appreciated. It was a pleasure to meet her and to deal with everyone associated with the service. --Barton, too, was a pleasure to work with." - Diane Patrick
Stephen "Jojo" Jojokian - "Jojo has been SO KIND to me and I have ALWAYS received the best of care and service from Becky's Pet Care. I really appreciate the extra care I received from Jojo while covering my service visits. I will be happy to be a reference for the company." - Barbara Hughes
Becky's Pet Care - "You have to be one of the most efficient companies I've ever worked with!! Thank you ;-)" - Kim Talley
Thania Diaz - "Mae and I simply love our Thania! She always impresses me." - Hillary Harms
Vadim Karev - "Vadim did an excellent job of taking care of my pets! He had to clean up several messes and I am very, very happy with how he went above and beyond the call of duty!" - Elizabeth Giovaniello
Amy Grose- "I really appreciate Amy's phone call about the status of my pets and residence following the earthquake on 8/23! I am VERY grateful to have received this update!" - Karen Myers
Susan Baxter - "If possible we would like Susan Baxter. She came highly recommended from Jennifer Bentley, a current customer." - Ian Phillips (a prospective client)
Robyn Horstkamp - "I just want to send our thanks to Robyn for taking such good care of our critter family when we were on vacation August 13 to August 20. She went above and beyond the call of duty turning the lights on and off at night. I could tell that our kitties and birdies were well loved. Robyn even watered a couple plants for us. She is a great asset to Becky's Pet Care! We look forward to future care from Robyn!"- Joanne Rickman
Kim Johnston - "I just wanted you to know how thrilled I was with Kim's service while I was away August 17-19. I generally use teenagers in my neighborhood to watch over my cats and house in my absence, but with one notable exception, the service they render ranges from OK to minimally passable. What a breath of fresh air it was to have Kim taking care of things. The peace of mind alone- -knowing that an adult who is capable of responding to any emergency that might come up --is worth the additional expense, but Kim - was so thorough and attentive in every aspect of her work that I am sold on using your services in the future. Kim was so delightful to meet! Thanks for everything; I will be in touch the next time I go away!"- Ruth Tarbell
Robyn Horstkamp - "Beatrice's sitter, Robyn, was FANASTIC! [BPC] Just keep doing what you're doing at the level you're doing it. Very impressive!" - Ashli Thompson
Jamie Pendarvis & Becky's Pet Care - "Jamie was wonderful and I know 'Sadie' felt very loved and had great care. Jamie was terrific. I want to thank you all for the wonderful service & I can recommend you to everyone." - Annette White
Beth Monroney - "Beth did great taking care of my cat, 'Bonnie', and my plants. Thank you for such great service." - Jeff Jones
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