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HAPPY BIRTHDAY!!!
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6/1: Becky Britton
6/4: Tara Ward
6/6: Brendan Ford
6/9: Amy Gross
6/10: Richard Rothwell
6/16: Theresa Wolf
6/18: Susan Whiteside
6/19: Robyn Horstkamp
6/19: Paul Mancini
6/30: Andrew Osinbajo |
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HAPPY ANNIVERSARY!
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6/1: Kimberly Marasky (1st)
6/2: Larry Cohon (6th)
6/2: Jennifer Haire (2nd)
6/14: Becky Britton (10th)
6/16: Brendan Ford (1st)
6/21: Emily Morris (1st)
6/30: Christina Spiak (1st)
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Welcome New Employees!
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Jocelyn Sayre
Karen Caraballo-Torres
Colton Chapman
Alexa Gordon
Adam Lowenthal
Andrew Osinbajo
Christina Peck |
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CRO'S of the Month
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Chief Referral Officers are Becky's employees that earn Bonuses by referring new clients. EARN A $20 CASH BONUS on your next paycheck for each referral that uses Becky's and be a CRO next month!
This is a win-win situation on so many levels. When you bring in new clients you receive $20 and if those clients are near your other clients you don't have to drive as far to service clients! Remember the tips of dropping off your referral materials when you are out on your walks and in the neighborhood shops of places where you work and live. Just a few new clients can significantly reduce your drive time and mileage - Oh yeah and earn you $20 each! :)
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Client Insights (Learn about client data, marketing statistics, and more to help you understand the back-end of the business. Questions? Just ask them and we'll answer in an future issue.)
In May 2011 we served alot of new clients, but also alot of older ones as well - Thank you for taking great care of our customers so we can count so many long-term clients among our active clients.
14% of clients served last month have been with us 5 years or longer and 30% 3 years or longer!
2011: 23%
2010: 31%
2009: 15%
2008: 11%
2007: 5%
2006: 6%
2005: 3%
2004: 1%
2003: 1%
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Save the Date! |
Annual Company Picnic
Sunday, June 12th
11:00AM to 3:00PM
Join us at Lake Accotink for food and festivities. There will be loads of activities available near the picnic area, including mini-golf, carousel rides, a playground, and boat rides! You're welcome to bring your family, including any four-legged friends-just be sure to clean up after them. We'll provide the barbecue (and perhaps a few summer goodies) while you enjoy the summer fun! More details will be released as we approach the date. We hope to see you there! |
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UPCOMING EVENTS
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PetFest & Paws on Parrade
Saturday, June 4
10AM-5PM
Springfield Mall
Bring your furry friends for the fun activities, entertainment, and the pet-related vendors and exhibits.
Questions, please call:
703-622-2896 or email: springfielddays@gmail.com
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Get Becky's Gear!!!!! |
Becky's Pet Care T-shirt (short-sleeve)
$6.00
No need to pay upfront, you can have it deducted from your paycheck.
Contact Emily
Price List
16 oz tumblers - $7.75
Hats - $4.25
T-shirts - $6.00
Jackets - $ 34.00
Long sleeve t-shirt - $12.50
Denim shirt - $17
Long sleeve polo - $23
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BE A FRIEND OF THE FURRY
|  Chat with us and get daily updates and
happenings! |
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"The Scoop" from Becky
The unofficial beginning of summer has come and gone. I hope everyone had a fabulous Memorial Day holiday weekend! If you were busy with pets, you got a taste of what is right around the corner - vacation season! This is our busiest season of the year and I hope everyone is gearing up for a great summer. Please keep your availability current with the office so that you can be as busy as you want spending quality time with your favorite pets and making lots of summer money.
I hope to see everyone at the company picnic June 12!
Best,
Becky
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Human Resources Updates
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Remember to notify the office any time you get a new cell or home phone number and if you have a new address. If your phone number is temporarily unavailable, please notify the office with how we can contact you. A new address will require you to sign a new payroll form so we can change your address on your paychecks and your W-2. A new email address needs to be changed in Bluewave immediately so we can send your work confirmations.
IF YOU WANT TO HAVE THE OFFICE CONTACT YOU BY TEXT MESSAGE AND IF YOU WOULD LIKE TO USE TEXT TO CONTACT THE OFFICE, PLEASE CALL THE OFFICE. IT TAKES ONLY A MINUTE TO ADD YOUR TEXT INFORMATION. This does not replace emailed invoices about your client service.
WINNER OF THE HANDBOOK CONTEST FOR A $25 GAS CARD
Congratulations Denise Phillips! Denise is the winner of the $25 gas card for the April/May Handbook Contest. She was one of many who correctly answered "E" as the only incorrect statement of the 5 statements. The policy is to leave a note checklist at EVERY visit (the statement incorrectly said to only leave the note checklist at the last visit). The explanation is that the client may come home early and cancel the rest of their service. Or they may have somebody checking the house and looking for the notes. And the number one reason to leave a note checklist at every visit is that it is BPC Company Policy.
This month's Handbook Contest question is at the bottom of the Human Resources Updates section.
WIN A $25 GAS CARD
Monthly Handbook Contest
All Pet Care Professionals are responsible for knowing and following the Pet Care Procedures Manual and the Employee Handbook. Here's a contest to help learn the policies and procedures. Answer the question correctly and be entered to win a $25 gas card. Email your answer to Johna. All correct responses received by 5 pm Monday June 13 will be entered in a drawing to win. Employees who work full-time in the office are not eligible to win. Send the correct answer or answers to this question.
June's Question:
The client Profile should have all the information & details required for anyone to do the service. The more detailed the information, the easier it will be for someone unfamiliar with the home and pet to substitute for you. PCPs are responsible for keeping their clients' profile information updated in Bluewave. Substitute PCPs are responsible to report to the office any missing or incorrect information in the client profile. Before taking time off work, PCPs are to make sure all their client profiles are complete and accurate.
Which of the following statements is correct as to what can happen if your clients' profiles are not complete and accurate?
a) A substitute will have to call you while you're off work to ask for the missing and correct information
b) All PCPs incomplete and inaccurate profiles will be documented in the company communication log which could result in administrative action and impact you at your review time
c) Lack of complete and correct information makes more work for the office staff
d) We may have to call the client for the information so that the service can be provided
e) Beth will "hunt" you down
f) a, b, c, & d, are correct
g) All of the above are correct
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PET CARE: NEWS YOU CAN USE
Updated Staff Bio Pages are now Online!! Check it out! http://www.beckyspetcare.com/our-company/staff-bios/.
Emily has been working hard to put a great new look to the Staff Bios page on our website. She updated the look and added anniversary badges for our staff members who have achieved annual milestones. We our very proud of our great team and want to share how wonderful you all are. Thanks to everyone who has sent in a bio and photo for us to share.
If you do not yet have a bio or photo - or if you want to change what is posted - please send it over to Emily at emily@beckyspetcare.com (or remind us next time you are in the office and we'll take a photo). We will get it posted promptly to the website. We would like to have everyone up there within the next 2 months. Thank you for your participation!
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 _________________________________________________ TOP DOGS
Jamie Pendarvis - 334
Jazzie Pendarvis- 268
Tommie Lanasky - 243
Paige Stasiewicz - 231
Susan Whiteside - 224
Mike Marousek - 216
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Employee of the Month
Stephen Jojokian
I want to congratulate Stephen Jojokian for being our employee of the month for May. "Jojo" has been a member of our team since January 2011. Jojo assisted the office with sub work before taking on his own route in Springfield. He has a great sense of humor and puts a smile on everyone's face in the office. We are very pleased to have him as a part of our team. Thank you, Jojo, and keep up the great work.
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Employee Referrals
Know someone who would be a great pet sitter/dog walker? We are hiring in many areas of Northern Virginia. Please tell anyone you feel would be a great fit with the Becky's Pet Care team to forward their resumes to Johna at resumes@beckyspetcare.com. They can also fill out an application on our website.
After they are hired and successfully complete their interim period, you will receive a $100 bonus. You will get a bonus for every person you refer who meets that requirement. What an easy way to earn some extra cash! Be sure to send over all your best candidates!
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 Shining Stars
 Becky Shay - "Very pleased with Becky Shay & your company! Thank you!!!" -Betsy Hunter
Kimberly Kelly & Barton Gates - "Kimberly has done an excellent job for us & we are so happy to have her as out pet sitter. All out pets love her already & she is like a member of our family. What an asset for your company! Barton did a great job assisting us with initial reservations & new client emails!" - Brenda & Mike Young
Tommie Lanasky- "Tommie was wonderful! Our cats loved her and we went on vacation knowing they were in excellent hands. Tommie really put our minds at ease!" -Jodi Gibson
Jamie Pendarvis- "My dog loves Jamie!" - Rebecca Hartong
Patrice Lindell- "Patrice is wonderful!! Seriously, she is awesome! We hope to be able to use your service again in the future. We will absolutely recommend your services!" -Cathy & Bruce Ryan
Larry Cohon- "We wanted to see if you could acknowledge Larry in your next Paw Prrrints. He has been so great with our dogs, Lola & Lilly. We will miss him greatly! Attached is a letter and photos that we are giving him on his last walk with our dogs on Wednesday before we move to Chicago. Thanks so much. We are amazed at how over the past two years (Larry) has managed to work with Lola so well, and get her comfortable around people, and other dogs. As you know, no one else was successful at this, and she was a challenge. You are so wonderful with animals - and they love you back the same way!" -Kelly Kalus
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