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HAPPY BIRTHDAY!!!
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5/4: Sandra Medina Escobar
5/7: Christine Kaloudis
5/14: Tracy White
5/15: Shelley Gladden
5/16: Jazzie Pendarvis
5/17: Katie Bowling
5/20: Dawn Gurganious
5/20: Becky Shay
5/21: Carolyn Kelley
5/24: Mike Marousek
5/25: Christine Spiak |
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HAPPY ANNIVERSARY!
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5/5: Stephanie Whitley (3rd)
5/12 Tommie Lanasky (2nd)
5/14: Jamie Pendarvis (1st)
5/14: Jazzie Pendarvis (1st)
5/27: Theresa Wolf (3rd)
5/29: Kathy Pulzone(4th) |
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Welcome New Employees!
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Sarah Ashley
Kelli Jewell
Shelley Gladden
Sandra Medina Escobar
Colleen Nibbe |
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CRO'S of the Month |
Chief Referral Officers are the Becky's employees that earn the most Bonus dollars each month by referring new clients. EARN A $20 CASH BONUS
on your next paycheck
for each referral
that uses Becky's and
be a CRO next month!
Congratulations to
Richard Rothwell Larry Cohon
who each earned bonus
in April!
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Client Insights (This section is designed to help you understand the back-end of the business. It contains client data, marketing statistics, and more. Have questions? Ask them and we'll try to answer them in an future issue.)
Ever wonder where most of are our clients located??
Our top 5 locations for clients are:
1. Alexandria
2. Arlington
3. Springfield
4. Fairfax
5. Falls Church
And by Zip code:
22315 - Alex
22304 - Alex
22310 - Alex
22153 - Springfield
22030 - Fairfax
Of the 29 towns we have clients located in, the clients in the top 5 areas comprise 71.3% of our total clients. And we are working hard each day to grow our clients base in each of the 32 areas we service!!
Curious to how this stacks up compared to this time last year - the top 5 cities are the same!
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Save the Date! |
Annual Company Picnic
Sunday, June 12th
11:00AM to 3:00PM
Join us at Lake Accotink for food and festivities. There will be loads of activities available near the picnic area, including mini-golf, carousel rides, a playground, and boat rides! You're welcome to bring your family, including any four-legged friends-just be sure to clean up after them. We'll provide the barbecue (and perhaps a few summer goodies) while you enjoy the summer fun! More details will be released as we approach the date. We hope to see you there! |
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UPCOMING EVENTS |
K-9 Fun Walk & Doggie Expo
Saturday, June 4
9AM (Registration 8:15-8:45am)
Herndon Community Center
Bready Park - 814 Ferndale
Click HERE for more information!
PetFest & Paws on Parrade
Saturday, June 4
10AM-5PM
Springfield Mall
Bring your furry friends for the fun activities, entertainment, and the pet-related vendors and exhibits.
Questions, please call:
703-622-2896 or email: springfielddays@gmail.com |
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Get Becky's Gear!!!!! |
Becky's Pet Care Hat
$4.25
No need to pay upfront, you can have it deducted from your paycheck.
Contact Emily
Price List
16 oz tumblers - $7.75
Hats - $4.25
T-shirts - $6.00
Jackets - $ 34.00
Long sleeve t-shirt - $12.50
Denim shirt - $17
Long sleeve polo - $23
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BE A FRIEND OF THE FURRY
|  Chat with us and get daily updates and
happenings! |
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"The Scoop" from Becky
 | | Patricia |
The busy season is here and we are all gearing up. As we all know, "gearing up" for the busy season also means "gassing up" the car. But with the cost of fuel these days, who wants to do that? Gas prices have gotten really crazy and we need to work together to come up with solutions. To get you started, here are a few gas saving tips from FuelEconomy.gov that I want to share:
· Drive sensibly (not aggressively)
· Observe the speed limit
· Avoid excessive idling
· Use cruise control on the highway
· Keep your car in shape
· Plan and combine trips
If you have other gas saving tips to share with your fellow pet sitters, please send them to Emily and she will post them on Bluewave for everyone.
I would also like to give a "Thumbs Up" to Patricia Hesse and her scooter. This is a great way to get the most "gas" for your buck!
Happy Pet Sitting!
Becky
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Human Resources Updates
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WELCOME Kelli Jewell. Kelli joined the office staff in April as the full-time Receptionist/Office Assistant. Kelli recently moved to the area from Jacksonville, Florida. Her work experience includes working with a veterinarian practice. She has two dogs. In her short time here, she has shared her knowledge to help solve an unusual Pet Care Professional problem. Next time you're in the office during the week, stop by and say hello to Kelli.
WINNER OF THE HANDBOOK CONTEST FOR A $25 GAS CARD
Unfortunately, we are not able to announce a winner for the April Handbook Contest question. Due to a technical problem, all email replies with answers to last month's question were lost. Therefore, we will re-run last month's question as this month's question. All employees who sent replies last month please resend your replies to the question this month.
This month's Handbook Contest question is at the bottom of the Human Resources Updates section.
Pet First Aid & CPR Training
There are a few openings for the upcoming BPC training class for Pet First Aid & CPR that will be held Sunday June 5, 2011 from 2:00 pm-6:00 pm in Springfield, VA. Class size is limited. Registration is required. To register, email your name to Emily or Johna or talk to them at the office.
This is a 4 hour class. Please bring your own soda or coffee to drink. Water will be available along with candy to snack on. If you want a different snack, please feel free to bring it. Bring a pen and paper to take notes. At the conclusion of the class, you will get a certificate. Before the end of June, please provide a copy of your certificate to Johna for inclusion in your personnel file.
If you have any questions about this class, contact Johna.
Just a reminder: employees have been asked to complete the Pet First Aid & CPR training prior to their Annual Review this October. Classes are held quarterly. There will be one more class before October. Class size is limited. Register for the June 5th class, or to be put on the waiting list for class after June send your name to Johna.
WIN A $25 GAS CARD
Monthly Handbook Contest
All Pet Care Professionals are responsible for knowing and following the Pet Care Procedures Manual and the Employee Handbook. Here's a contest to help learn the policies and procedures. Answer the question correctly and be entered to win a $25 gas card. Email your answer to Johna. All correct responses received by 5 pm Thursday May 13 will be entered in a drawing to win. Employees who work full-time in the office are not eligible to win. Send the correct answer or answers to this question.
April/May's Question:
Which of the following statements is incorrect about BPC General Procedures for Visits?
a) Keep a printed copy of the current client profile in your binder at all times.
b) Leave a BPC note checklist only at the last visit for the client
c) Acknowledge any messages left to you by management within 24 hours.
d) If a BPC note checklist is not available, write a note on any available piece of paper. If you do not leave a note at every visit, you will not be paid for the visit.
e) No less than 3 days before a service begins, make a Courtesy Call to the client to confirm your visits. Confirm the specific dates of service, emergency contact information, and instructions for pet care. (If this is a last minute assignment, make a courtesy Call to the client as soon as you receive the assignment.)
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PET CARE: NEWS YOU CAN USE
We did not receive any responses to our request for feedback from last month's newsletter. We are still having issues with policies such as making courtesy calls, keeping profiles updated, and checking off visits by 10 am and we are looking for ways to improve them. Within the last month, we had five separate incidents as the result of profiles not being updated and several instances of sitters not checking their visits off before 10 am. We would really appreciate your thoughts on how we can make these policies better and avoid similar problems in the future. Please email your suggestions to Theresa@beckyspetcare.com. Thank you!
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 _________________________________________________ TOP DOGS
Jazzie Pendarvis - 303
Tommie Lanasky - 294
Becky Shay - 286
Jamie Pendarvis - 235
Susan Whiteside - 229
Brendan Ford - 192
Alice Hatch - 187
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Employee of the Month
Jamie Pendarvis
I want to congratulate Jamie Pendarvis for being our employee of the month for April. Jamie has been a part of our team since May 2010. She always helps the office tremendously with sub work and last minute assignments. She is a great asset to the company and we are glad to have her as a part of our team. Thank you, Jamie, and keep up the great work.
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 Shining Stars
 Jamie Pendarvis - "Excellent Service! This is my first time using a company, thus, I was very nervous! This has been a great experience thus far! Thank you!" -Valerie Ramirez
Diana Marousek - "You did a great job. Diana is outstanding! Thank you so much! -Siobhan O'Connell
Robyn Horstkamp- "Robyn is the best kitty sitter I have ever had! She is a real asset to your company!" Jennifer Wagner
Chantel Bartlett - "Chantel was really awesome - thoroughly welcomed the great service, not only from Chantel, but everyone I dealt with through your business." -Francine Pettigrew (Sparky, Elmo & Misty)
Diana Marousek - "Diana did such a great job! We loved the report cards and the cats were obviously well taken care of. Thank you so much!" - Katie Chynoweth
Rose Kobylinski - "I am so pleased with my pet sitter. Rose did a great job, and she is always thorough. I always feel good leaving my pets with Rose knowing she will treat them like her own." Trudy Landry
Larry Cohon - "Larry has been SO incredibly wonderful, we want to recognize him for his superior service, dependability and the amazing love that he has given to our dogs Lola and Lily. Before Larry, no one was able to walk or handle our Boston terrier, Lola. He is like the Dog Whisperer, but even better with his gentle, playful spirit. We feel so fortunate that our paths met." - Kelly Kalus
Alice Hatch - "Alice continues to provide excellent service" -Christine Rainwater
Andre Tucker - "We met with Andre on Saturday afternoon. He was very informative and we are really happy that Bronx's new friend is so enthusiastic about his position with Becky's Pet Care. We are looking forward to building a relationship with Andre, and with your organization. Thank you for making it possible for us to welcome Bronx into our family. Without the option to have someone take him out in the afternoon, I don't know that we would have been able to adopt him into our lives." -Nicole, Daryn, & "Bronx" Nenna
Susan Whiteside - "Susan did a fine job taking care of Yvonne and Cheryl. They'll be seeing her again real soon. Thanks!" -Lisa Veitch
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