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HAPPY BIRTHDAY!!!
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4/2: Kimberly Marasky
4/4: Nick Schwandt
4/22: Andre Tucker
4/26: Linda Crow |
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HAPPY ANNIVERSARY!
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4/1: Don Chinn (8th)
4/13 Nick Gaetjen (1st)
4/13 Barbara Sulitz (1st)
4/14: Paul Mancini (1st)
4/16: Linda Blundell(1st) |
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Welcome New Employees!
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Thania Diaz
Mike Marousek
Kimberly Marth
Richard Rothwell |
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CRO'S of the Month
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Chief Referral Officers are the Becky's employees that earn the most Bonus dollars each month by referring new clients. EARN A $20 CASH BONUS
on your next paycheck
for each referral
that uses Becky's and
be a CRO next month!
Congratulations to
Diana Marousek
&
Rachel Sullivan
who each earned bonus
in March!
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Client Insights (This section is designed to help you understand the back-end of the business. It contains client data, marketing statistics, and more. Have questions? Ask them and we'll try to answer them in an future issue.)
In 2010 - Becky's Pet Care netted 22 New monthly dog walking contracts throughout the entire year Jan 1-Dec 31, 2010 - so far in 2011 we have netted 22 new contracts between Jan 1, 2011 and March 31.
Thanks to the Operations staff for their hard work!
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UPCOMING EVENTS
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May 7, 2011
11th Annual Pet Fiesta & Exhibition at Reston Town Center
This outdoor festival brings together local businesses, animal rescue groups and pet owners for an exciting day of activities, demonstrations and animals galore .
Click HERE for more information.
May 14, 2011
The Animal Welfare League of Arlington will be holding the 16th Annual Walk for the Animals to help raise money for homeless animals in our community.
Come join nearly 500 people and 300 dogs at Bluemont Park for a 3-mile walk or a 1-mile stroll-or simply come and enjoy the various activities and demonstrations.
To register or for more information, please visit awla.kintera.org/walk2011
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Get Becky's Gear!!!!! |
Becky's Pet Care Hat
$4.25
No need to pay upfront, you can have it deducted from your paycheck.
Contact Emily
Price List
16 oz tumblers - $7.75
Hats - $4.25
T-shirts - $6.00
Jackets - $ 34.00
Long sleeve t-shirt - $12.50
Denim shirt - $17
Long sleeve polo - $23
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BE A FRIEND OF THE FURRY
|  Chat with us and get daily updates and
happenings! |
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"The Scoop" from Becky
 | | Becky and Kate |
Happy Spring! Spring is here, and BPC is getting busier by the minute. The calls are rapidly coming in for spring and summer reservations, so get your running shoes out! Busy season is just around the corner, and we are gearing up. I know that you will continue to do the great job that you always do for our clients and their pets, and I thank you all!
In case you didn't know, April is Pet First Aid Awareness Month. As Pet Care Professionals, you should know what to do in the event of a pet emergency. Having your Pet First Aid & CPR certification is a great way to be prepared. Becky's Pet Care is proud to offer PetTech® Pet First Aid Training to our employees. I believe it is the best, most comprehensive program available. For more information on the program, you can visit their website at www.pettech.net. Our next company sponsored class is coming up in June. Be on the lookout for more information.
I am very proud to have the best staff of Pet Care Professionals in the business. You are awesome!
Becky
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Human Resources Updates
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Congratulations Jamie Pendarvis! Jamie's name was drawn from all correct replies to last month's Handbook Contest. She won a $25 gas card to a local gas station of her choice. She was one of many employees who sent the correct answer to the employee status question. The correct answer was "E", statements A, B, & D were correct. [a) Pet Care Professionals who are fully available to work during all regular pet care hours are considered full-time employees; b) An employee who refuses scheduled jobs that fit into their availability & geographic location, when they don't have scheduled time-off (in Bluewave), may be subject to disciplinary action; d) Pet Care Professionals who have limited but regular availability during pet care hours are consider part-time employee]
This month's Handbook Contest question is at the bottom of the Human Resources Updates section.
Pet First Aid & CPR Training
The next BPC training class for Pet First Aid & CPR will be held Sunday June 5, 2011 from 2:00 pm-6:00 pm in Springfield, VA. Registration is required. To register, email your name to Emily or Johna or talk to them at the office.
This is a 4 hour class. Please bring your own soda or coffee to drink. Water will be available along with candy to snack on. If you want a different snack, please feel free to bring it. Bring a pen and paper to take notes. At the conclusion of the class, you will get a certificate. Before the end of June, please provide a copy of your certificate to Johna for inclusion in your personnel file.
If you have any questions about this class, contact Johna or Emily.
Just a reminder: employees have been asked to complete the Pet First Aid & CPR training prior to their Annual Review in October.
WIN A $25 GAS CARD
Monthly Handbook Contest
All Pet Care Professionals are responsible for knowing and following the Pet Care Procedures Manual and the Employee Handbook. Here's a cont
est to help learn the policies and procedures. Answer the question correctly and be entered to win a $25 gas card. Email your answer to Johna. All correct responses received by 5 pm Thursday April 14 will be entered in a drawing to win. Employees who work full-time in the office are not eligible to win. Send the correct answer or answers to this question.
April's Question:
Which of the following statements is incorrect about BPC General Procedures for Visits?
a) Keep a printed copy of the current client profile in your binder at all times.
b) Leave a BPC note checklist only at the last visit for the client
c) Acknowledge any messages left to you by management within 24 hours.
d) If a BPC note checklist is not available, write a note on any available piece of paper. If you do not leave a note at every visit, you will not be paid for the visit.
e) No less than 3 days before a service begins, make a Courtesy Call to the client to confirm your visits. Confirm the specific dates of service, emergency contact information, and instructions for pet care. (If this is a last minute assignment, make a courtesy Call to the client as soon as you receive the assignment.)
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PET CARE: NEWS YOU CAN USE
It seems for the past few months I have been talking about how certain Policies and Procedures are not being followed. We are still having a problem with this issue. I would like to get some feedback from our Pet Care Professionals to see if you had any suggestions on how we can better communicate the importance of following all company Policies and Procedures. Please email Theresa at Theresa@beckyspetcare.com with your suggestions.
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 _________________________________________________ TOP DOGS
Becky Shaykholeslami - 331
Jazzie Pendarvis - 247
Susan Whiteside - 234
Larry Cohon - 223
Alice Hatch - 199
Jamie Pendarvis - 199
Tommie Lanasky - 192
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Employee of the Month
Jazzie Pendarvis
Congratulations to Jazzie Pendarvis for being the Employee of the Month for March. She has been a part of our team since May 2010. Jazzie continually assists the office with sub work. She is always willing to do what it takes to provide quality care to her clients pets. She always has a positive attitude and never complains. The office can always depend on Jazzie, and we truly thank her for being a great employee and for all of her hard work.
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 Shining Stars
 Sara McMullin & Barton Gates - "I just wanted to take a moment to say thank you for your kitty-sitting services provided for me while I was way in California for the whole month of February recovering from surgery. My mind was put at ease knowing that Attila the Hungry and Picasso were in expert hands! Sarah was fabulous, and I would definitely request her to take care of my little guys again. A huge wow must go to her for giving "Pico," my sphynx (hairless) cat a bath during this time. Sphynx cats have to be bathed regularly since they don't have any hair. Sara admitted she'd never given a cat a bath before, but she managed to do the daunting job perfectly! When I returned home, my cats were happy to see me, but not as excited as I would have expected after a whole month, which means Sara really did a great job entertaining and comforting them. I loved the daily report cards, too! So cute! I am already planning future trips, and although they will be quite a bit shorter than this past trip, I will definitely use your service again! Barton was wonderful when I last booked services, and made the process fast yet professional. Thank you again!" -Colleen Cooper
Shauna Miller & Barbara Sulitz - "I have to tell you, Shauna and Barbara are the tops. I have never felt so confident about leaving one of my 'babies' in my life. I only wish other companies understood the term 'customer service' as well as Becky's does. You people should be teaching some classes!!" -Mardie Amery
Alice Hatch - "We have returned home safely and Alice did a superb job of caring for our two kitties, taking in the mail, and making sure your home was safe. It was a pleasure to have her and we hope we will have the opportunity to use her services again. Great job! Thanks." Lorna Murphy
Jamie Pendarvis - "I'm very pleased with the service that Jamie is providing. Jamie is terrific and the service is everything a client could hope for in a pet sitter." -Kerri Morehart
Linda Crow - "Our sitter Linda was really great and understanding about our cancellation. It was frustrating to not be able to go on our trip and it was nice that Linda was so gracious when we had to cancel. She's always responsive and friendly and I'm amazed, too, that she manages to get even our scaredy cat (Darryl) to come out and see her when she visits." :) Tina D'Souza
Patrice Lindell - "We have the HIGHEST regard for Patrice. She was WONDERFUL!"- Paul Perkinson
Liz Ausdenmoore - "Thank you so much for taking care of Lexi. We sincerely appreciate your time and dedication to us. Lexi is very happy and we know that she enjoys her daily walks with you. We don't know what we would do without you!" - Christina Krukar, Eddi & "Lexi"
Jennifer Haire - "We are so pleased and grateful to Becky's Pet Care."Please thank Jennifer so much, oh my gosh, we appreciate her so much, she is wonderful, she is the best." -Darlene Shields
Susan Whiteside - "We were very pleased and will definitely be using your service. Susan wrote very thorough reports & did a great job!" -Amy Furr
Patricia Hesse - "Patricia did a GREAT job & was so nice! We will use Becky's again and will definitely request Patricia as our sitter!" -Evan & Whitney Jones
Kimberly Kelly - "Excellent service. Thanks!" - Gilberto Torres
Sara McMullin - "Sara is doing a terrific job with my dog. She is friendly and reliable, and my dog loves her." Philip Schwada
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