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HAPPY BIRTHDAY!!!
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3/9: Jackie Carpenter
3/11: Chantel Bartlett
3/12: Kim Johnston
3/20: Paige Stasiewicz
3/28: Johna Gagnon
3/30: Rose Kobylinski |
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HAPPY ANNIVERSARY!
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3/18: Marcy Buchanan 1st)
3/13 Theresa Stanley (2nd)
3/22: Patricia Hesse (4th)
3/31: Connie Roberts (3rd)
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Welcome New Employees!
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Chantel Bartlett
Erin Benedict
Beth Monroney
Tara Wood |
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CRO'S of the Month
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Chief Referral Officers are the Becky's employees that earn the most Bonus dollars each month by referring new clients. EARN A $20
CASH BONUS
on your next paycheck
for each referral
that uses Becky's and
be a CRO next month!
Congrats
Jamie Pendarvis
$20 bonus!
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Client Insights (This section is designed to help you understand the back-end of the business. It contains client data, marketing statistics, and more. Have questions? Ask them and we'll try to answer them in an future issue.)
Real cost of a Lock-out:
$140 - Average locksmith fee
$20 in Becky's Bucks as an apology
1 hour Office Staff
Time Helping
1 hour of Pet Sitter
Time Waiting
Average 1 per month
Intangibles:
-decrease in client confidence
-possible lost client
-decrease in client referrals
Please help us reduce locksmith use as much as possible!
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UPCOMING EVENTS |
March 5
St. Patrick's Day Parade and Fun Dog Show
More information click HERE
March 13
Daylight Savings Time
we lose an hour of sleep!
March 17
Happy St. Patricks Day
March 18-20
Super Pet Expo
March 7th - 11th is National Professional Pet Sitters Week!
As a Thank You to our fantastic staff, on Monday, March 7th, (which is also payday) the office will have a breakfast spread beginning at 9:30 and then a pizza lunch starting at 12:00. There will be lots of food, fun, and perhaps a surprise for those who stop by. Hope to see you there! Thank you for all your hard work! |
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Get Becky's Gear!!!!! |
New long-sleeve t-shirt
Grey, Black, Navy Blue
$12.50
No need to pay upfront, you can have it deducted from your paycheck.
Contact Emily
Price List
16 oz tumblers - $7.75
Hats - $4.25
T-shirts - $6.00
Jackets - $ 34.00
Long sleeve t-shirt - $12.50
Denim shirt - $17
Long sleeve polo - $23
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BE A FRIEND OF THE FURRY
|  Chat with us and get daily updates and
happenings! |
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"The Scoop" from Becky
 | | Becky and Kate |
Happy National Professional Pet Sitters Week! I am so excited to be able to celebrate this week with you. It is really wonderful to have an opportunity to thank everyone for the great job that they do for Becky's Pet Care and for their clients. We have the best staff of Pet Care Professionals around. I know this for many reasons, but foremost is the comments that we get from our clients about you. Read our Shining Stars section to see some of what our clients say. Thank you all for being awesome!
Becky
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Human Resources Updates |
Congratulations Paul Mancini! Paul's name was drawn from all correct replies to last month's Handbook Contest. He won a $25 gas card to a local gas station of his choice. He was one of many employees who sent the correct answer to the winter storm with governments A & B question. The correct answer was "E", call you manager to tell them you can't do the visits. This answer was based on the Pet Care Procedures Manual change that was announced in that newsletter as well as in the February 7th employee paychecks.
This month's Handbook Contest question is at the bottom of the Human Resources Updates section.
STAYING FULL LENGTH OF SCHEDULED VISIT TIME
Recently, a number of clients have submitted evidence of Dog Walkers & Pet Sitters not staying the full amount of scheduled visit time. Becky's Pet Care considers this a very serious infraction of company policy that will result in disciplinary action up to and including employment termination.
With outside security cameras, security alarm access codes (times when enter & leaving), "nanny cams" and vigilant neighbors and observant passersby, there is an increased chance your work is being monitored in some form. This is not a problem if you do what, when, where, and how you are supposed to be doing your job. If you have questions about doing your visits and staying the full length of the visits, please contact your Pet Care Manager, Theresa.
WIN A $25 GAS CARD
Monthly Handbook Contest
All Pet Care Professionals are responsible for knowing and following the Pet Care Procedures Manual and the Employees' Handbook. Here's a contest to help learn the policies and procedures. Answer the question correctly and be entered to win a $25 gas card. Email your answer to Johna. All correct responses received by 5 pm Monday March 14 will be entered in a drawing to win. Employees who work full-time in the office are not eligible to win. Send the correct answer or answers to this question.
March's Question:
Which of the following statements are correct about BPC employment status?
a) Pet Care Professionals who are fully available to work during all regular pet care hours are considered full-time employees
b) An employee who refuses scheduled jobs that fit into their availability & geographic location, when they don't have scheduled time-off (in Bluewave), may be subject to disciplinary action
c) BPC does not employ temporary employees
d) Pet Care Professionals who have limited but regular availability during pet care hours are consider part-time employees
e) A, B, & D are correct
f) A, B, C, & D are correct
g) None of the answers are correct
PET CARE NEWS YOU CAN USE!
I would like to bring to everyone's attention that we are still having issues with our client profiles not being updated. It is imperative that these profiles have all the details you need to perform the proper service for our clients. I know as a primary sitter of a client, you may not even look at the profile since you already know what to do. Your substitute does not have that same knowledge, so the purpose of updating your client profiles is more for the person doing the service after you. Remember, the care your substitute provides to your clients is a direct reflection of you. Therefore, make sure that your substitute has all the information necessary to do a good job. Also, I would like to clarify that once you become the primary sitter of a client, it is your responsibility to keep the profile updated even if it not completely updated when you receive it.
If you have any questions please contact theresa@beckyspetcare.com . |
 _________________________________________________ TOP DOGS
Jazzie Pendarvis - 196
Susan Whiteside - 194
Patrice Lindell - 190
Alice Hatch - 187
Becky Schy - 183
Christine Spiak - 179
Kim Marasky -177
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Employee of the Month
ANGELA PULZONE
Angela Pulzone has been a member of the BPC team since January 2010. She has been a big help to the office these last couple of months. Angie assisted the office in covering a fellow team member's route when they had a personal emergency in addition to her own midday route. Angie always has a positive attitude and brightens up the office every time she stops by. The office really enjoys the stories she tells about her clients. We really appreciate all her hard work and dedication. Thank you Angie, and keep up the great work.
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 Shining Stars
 Linda Crow - "First time using 'Becky's'. I am very impressed. Winnie was happy and well-cared for in my absence." Janet Strain
Rachel Sullivan - "Rachel bonded with 'Tosca' right away. Eventually bonded with 'Jack' - which is a miracle." Patricia Cook
Beth Monroney -"Excellent service, quick response on short notice. Fair rates." Mellonie & 'Jack' Saunders
"Jo Jo" Steve Jojokian - "I am very pleased with the service that Jo Jo provided. He had to stay longer than the scheduled time in order to try and clean 'Jessie' after a diarrhea problem got on her fur. I am so grateful for the extra care." Anne Rhome
Stephanie Whitley - "Thanks for the great care our pets received! We again are satisfied customers who will recommend your service." Ray Lukasiewicz
Sara McMullin - "I really like Sara. I know 'Zoey' will be well taken care of." Susan Barnes
Linda Crow - "I would like to take the opportunity to let you know how happy we are with Linda. It takes Tucker a couple of months to warm up to a new dog walker and to feel comfortable enough to do his 'business'. Tucker responded to Linda immediately. With our past services, we heard that Tucker just didn't want to walk but Tucker loves to walk with Linda! And if Tucker is happy, we are happy! Linda has the magic tough". Nancy Lewis
Kathy Pulzone - "Kathy does an EXCELLENT job with my dog Kelly!" Michelle Malcahy
Connie Roberts - "I arrived home safely and Connie did a great job. I love the notes she leaves at the end of each visit." Liz Zinser
Jennifer Haire - "My trip had to be extended and I'm grateful Jennifer is there. I really appreciate her service." Darlene Shields
Becky Shay - "I am very grateful for Becky. 'Lucky' was diagnosed with Lymphoma. I told Becky we were home last weekend and she didn't need to stop by, but she made sure she did every day to see 'Lucky'. 'Lucky' would perk up and seem in better spirits when Becky was there. We could see how much 'Lucky' loves Becky." Sue Kremer
Patricia Hesse - "Please pass along our gratitude to Patricia. When she filled in for Don last week, our dog 'Rosco' messed on the carpet and she did a basic clean up for us which was above and beyond anything we would expect." -Kelly Reich
Theresa Wolf - "Thank you so much for your assistance with a recent service mix-up. I really appreciate the excellent customer service that you provide and the great care you give our furbabies." Jennifer Mitchell
Van Nguyen - "Van took really good care of our cats and we very much enjoyed the notes from her. Will definitely ask for your service again!! Many thanks." Tracy & Misa Penden
Sara McMullin- "We all love Sara. 'Joey' really LOVES Sara. Things are really working out well." Christina Wood |
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