Becky's Pet Care Newsletter, Becky's Tails

EMPLOYEE NEWSLETTER
January 2011   
HAPPY BIRTHDAY!!!

1/1:        Carey Young

1/5:        Becky O'Neil

1/5:        Kathy Pulzone

1/11:      Don Chinn

1/12:      Diana Marousek

1/12:      Denise Phillips

1/26:      Meredith Mason

HAPPY ANNIVERSARY!

1/6:        Alice Hatch (1st)

1/19:      Kim Johnston (1st)

1/22:      Rose Kobyliski (4th)

1/25:      Angie Pulzone (1st)


Welcome New Employees!

Christine Kaloudis

Denise Phillips

CRO'S of the Month
 Chief Referral Officers are the Becky's employees that earn the most Bonus dollars each month by referring new clients. 
EARN A $20
CASH BONUS

on your next paycheck
for each referral
that uses Becky's and
be a CRO next month!

Congrats 

Kimberly Kelly - $20 bonus in December. Way to go, Kimberly!

 

____________________________
Client Insights

(This section is designed to help you understand the back-end of the business.  It contains client data, marketing statistics, and more.  Have questions? Ask them and we'll try to answer them in an future issue.)

2010 Insights for 2011 Success!
Becky's 2010 annual growth: 16%
  • Calls Answered:  5,376
     

  •      - That's about 117 per day!

  • Total Unique visitors to Website:  19,718

  • Total Employees on 12.31.10: 69

  • Facebook Fans on 12.31.10:  336

  • Total Employee Referral Bonuses Given: 14
     

  • Total Client referral bonuses given:  75

    Bottom Line:  We are growing and our clients love our work.  This exciting growth comes from our combined hard work.  It's not without a few bumps in the road, some challenges and additional expenses -  but overall it's worth it and I Thank you!  I appreciate all you do everyday for our clients and their pets.  You are the heart of Becky's Pet Care and I enjoy sharing this exciting year of growth with you and I look forward to the coming year!


     
  •  UPCOMING EVENTS
    "Tailgate" Party
    2/5/11
    at The Woof


    "Tail Waggin' Tailgate Party" 

    on February 5th 2011. Great food for you and your dog. Dress in your favorite teams colors, your dog too, and get your photo taken by a photographer. There is limited sessions so sign up early to have your picture with your dog taken.

    For more information visit http://www.thehappywoof.net/


     
    Get Becky's Gear!!!!!
     JANUARY SPECIAL!

    Save $10 on a BPC coat during the month of January.

    Regular price $44 is now $34 during January.

    Wind & water resistant.

    No need to pay upfront, you can have deducted from your paycheck.

    Contact Emily

     

    Price List

    16 oz tumblers - $7.75

    Hats - $4.25

    T-shirts - $6.00

    Jackets - $ 34.00

    Long sleeve t-shirt - $12.50

    Denim shirt - $17

    Long sleeve polo - $23


    BE A FRIEND OF THE FURRY



    Chat with us and get daily updates and happenings!

    CONTACT US
    Becky's Pet Care, Inc.
    6281 Franconia Road
    Suite B

    Alexandria, Virginia 22310
    703.822.0933
    service@beckyspetcare.com
    www.beckyspetcare.com

    Color Logo

    BACK TO TOP
    Event1
    "The Scoop" from Becky
    photo of Becky
    Becky and Kate

      

    Happy New Year! I hope everyone had wonderful holidays full of the things that fill your spirit with joy. I wish everyone health, happiness, and prosperity in the New Year.

     

    Thank you and congratulations to the most awesome pet care staff anywhere! Becky's Pet Care was just awarded the 2010 Angie's List Super Service Award. This is an incredible honor. Less than 5% of businesses qualify for this award and this really proves that we are the cream of the

    crop. This only happened because of the fabulous care that you give our

    pets each and every day. Pat yourself on the back and give yourself a well-deserved, "Good job"! I am so proud of the work that you do for our company.

     

    I hope that old man winter is kind to us this year. Stay warm, everyone,

    and have a great month!

     

    Becky


    Human Resources Updates

    WIN A $25 GAS CARD

    Monthly Handbook Contest

    All Pet Care Professionals are responsible for knowing and following the Pet Care Procedures Manual and the Employees' Handbook.  Here's a contest to help learn the policies and procedures.   Answer the question correctly and be entered to win a $25 gas card.  Email your answer to Johna.  All correct responses received by 5 pm Monday January 10 will be entered in a drawing to win. Employees who work full-time in the office are not eligible to win.


    January's Question has two parts:

    a)      Send exactly what the Pet Care Procedures says about what time you must mark you visits online as "Completed" each day.

    b)      According to the Employee Handbook, what can happen to an employee who willfully violates or disregards company policy and procedure, such as consistently not marking their visits complete?

     

    Pet CPR/First Aid Training

    The next company-sponsored Pet First Aid and CPR class will take place on Sunday, Sunday January 30  from 2 - 6 pm at the Community Business Partnership. This is the same location that we held our holiday party in December. The address is: 7001 Loisdale Rd, Suite C, Springfield, VA 22150; on the second floor.

    The class is free for employees and it is a perfect opportunity to better your skills as Pet Care Professionals. The class is limited to 15 participants. Space will be allotted on a first-come, first-serve basis. Please RSVP as soon as possible by sending an email to Emily at emily@beckyspetcare.com no later than Thursday, January 20th.

     

    2 Office Jobs Available

    1)      Customer Care Specialist II  - Full-time (8:30 am - 5:00 pm) Monday-Friday at the main office

    2)     Customer Care Specialist II - Part-time (10:00 am - 1:00 pm) Saturday & Sunday, alternating weekends at the main office


    Both positions require excellent customer service skills, strong Microsoft Office Suite skills, excellent time management and organization skills with extreme attention to detail, flexibility & good attendance a must.  If interested, contact Johna.


     PET CARE NEWS YOU CAN USE!

    I want to take the time to thank everybody for your hard work and dedication over the holiday season. We couldn't get through it without you guys. Now that we have slowed down and have a second to breathe, let's try to start off the New Year in a positive way. We still have some issues with our policies not being followed. Please make it a personal goal to follow all of our company policies and procedures as they are written in the manuals. Let's work as a team and make this year better than the last.

    Event5_________________________________________________
     
    TOP DOGS
       277 - Tommie Lanasky

           269 - Diana Marousek

           265 - Larry Cohon

           252 - Jackie Carpenter

           223 - Paige Stasiewicz

          222 - Kimberly Marasky

         

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    Event4Employee of the Month

    Paige Stasiewicz

    We would like to recognize Paige Stasiewicz for all her hard work and dedication. She is an exemplary employee and a great team player. Paige is always willing to help the office whenever we have scheduling difficulties. When her schedule allows, she will pick up more work to help cover visits for other employees who are on vacation. Paige has a positive personality and never complains about her work. Her clients speak very highly of her and the service she provides for them. Paige exceeds all of our expectations and the office is very grateful to have her as a part of our team.

    stars graphic
    Event6Shining Stars

     Paige Stasiewicz - "I would like to thank Paige for the wonderful job she did caring for my cats while I was away. The report cards were a cute way to let me know their daily status. I'm very happy with your services and plan to use you again in the future." Kathleen Kimlin

     

    shining starRachel Sullivan - "Rachel took care of our kitties over Christmas and did a great job!

    I was so nervous to leave them, but when I saw the little report cards and how happy they were, I knew they had been well cared for. Thank you for letting us enjoy Christmas knowing our kitties were safe and happy." Tabetha Mueller

     

    shining starAshley Walters - "Ashley did a great job caring for Mischief while I was out of town for Christmas."

    Lisa Kronenberg

     

    shining starTheresa Wolf - "Tim & I are so grateful for having you to look after our little ones while we're away.  We want you to know how much peace of mind it gives us that you are so thoughtful & caring and so good with them." Tim & Kate Hoke

     

    shining starMelissa Barrack - "Melissa was FABULOUS!! One of our cats needed extra attention-Melissa gave her special care & kept us informed of her condition.  We were able to have worry-free vacation time, comfortable knowing our cats were well cared for." Sally Gillespie 

    shining starJackie Carpenter - "Jackie is AWESOME!! We have really enjoyed her professionalism and wonderful care of Charlie.  Charlie has been very happy! Thanks!" Natalie Gozzard 
    shining starEmily Morris - "We were very grateful for your services on Thanksgiving Day.  Hope to have you back next Thanksgiving!" Tracie Towner 

    shining starKim Johnson - "I was so happy I didn't have to worry about my pets or my home.  I thought everything was great. I felt confident and at ease that my animals would be well treated.  I have already shared your company name with friends and my mom. Thank you." Debbie Delaney

     shining starDiana Marousek - "Very professional overall and the online reservation system helpful." Kirstin Thode 

    shining starJamie Pendarvis - "Thank you for taking care of my babies over Thanksgiving!! You all are amazing!" Lindsay Bevis 

    shining starPaige Stasiewicz - "Page was absolutely wonderful!" Carol Cooper 

     
    shining starAll Pet Sitters who work the last 2 shining starweeks of December - "You worked long hours caring for the pets.  You did an awesome job!  Thanks.  Becky & the entire office staff