Becky's Pet Care Newsletter, Becky's Tails
  EMPLOYEE NEWSLETTER
August 2010   
HAPPY BIRTHDAY!!!
8/3: Kay Beim         
 8/4: Joe Wilkerson
 8/10: Shauna Miller
8/22: Kristin Young
8/27 Dava Carr
 
HAPPY ANNIVERSARY!

8/4: Kat Eldreth (1 yr)
8/4: Christa Stirling (1 yr)
 8/6: Jackie Carpenter (1 yr)
8/11: Mindy Edwards (1yr)
8/12: Dawn Gurganious (1 yr)
8/14: Jon Burket (1 yr)
8/14: Susan Whiteside (1 yr)
8/26: Anka Varda (1 yr)
8/28: Allyson Ruzicka (2yrs)
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Client Insights


This section is designed to help you understand the back-end of the business.  It contains client data, marketing statistics, and more.  Have questions? Ask them and we'll try to answer them in an future issue.
 
July was HOT and Busy!  Thanks for taking great care of our clients and their pets - keeping them happy keeps them coming back - so thank you for doing such a great job!
In July we provided service to 652 Clients.  The busiest day was Tuesday, July 27th,  Becky's did 227 visits that day. The slowest day was Sunday, July 18 with 55 visits.
CRO's OF THE MONTH
Chief Referral Officers are the Becky's employees that earn the most Bonus dollars each month by referring new clients. 
EARN A $20
CASH BONUS

on your next paycheck
for each referral
that uses Becky's and
be a CRO next month!

  UPCOMING EVENTS
 Support a great cause and visit us at our booth!

15th Annual Paws for a Cause 3K Walk

Sunday October 3, 2010 at 12:00 (noon) - 11021 Lee Highway, Fairfax VA

Registration forms available at BPC office. We will reimburse the registration fee to any employee that signs up to walk. $15 before September 15; $20 after 9/15.

Get Becky's Gear!!!!!
Hats Off to BPC Employees!
  

Becky's Gear is available to employees at company cost. Check out our great new hats. T-shirts are also available.

To get your gear, contact Johna. 

Price List
Hats - $4.25

T-shirts - $6.00


BE A FRIEND OF THE FURRY



Chat with us and get daily updates and happenings!

CONTACT US
Becky's Pet Care, Inc.
6281 B Franconia Road
Alexandria, Virginia 22310
703.822.0933
service@beckyspetcare.com
www.beckyspetcare.com

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Event1
"The Scoop" from Becky
Becky and Kate
photo of Becky
 
WOW! August is here and we are ready for one of our busiest months. I cannot begin to thank you all for continuing to help us grow.  You all have provided excellent care and we continue to receive  many compliments! I know with the summer temperatures the heat and humidity can sometimes be tough. But let's think "cool" thoughts!
 
I would also like to thank you all for coming to the Company Picnic. I hope you all had fun and got your tummies full!
 
Happy Summer!

Becky

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Event2 Human Resources Updates  
 
Group of Coworkers/FriendsStaff Meeting
Mark your calendars for the company's
Annual Employee Meeting.
Tuesday, September 21,
Community Business Partnership,
7001 Loisdale Road, Springfield
, VA 22150
(same place as last year)
year)   
6:30-8:30 PM -new time from last year.
Buffet food will be served at 6:00 and the meeting will start at 6:30. The agenda will include: 
 
  • Open Enrollment/New health insurance information for next year.
  • Employee Referral program (new way for employees to earn money).
  • Updates to the Employee Handbook & Pet Care Procedure manual that will affect employees.
More information about the employee meeting will be coming in the September 7 newsletter and by email. RSVP you attendance, yes or no, to Johna.
 
EMPLOYEE ANNUAL REVIEWS
 
Annual reviews will be conducted in October.  The sign-up times will be available beginning at the Annual Meeting. Plan about 30-45 minutes for your appointment.  Your keys, assigned clients, and client profiles will be reviewed. Make sure your keys are marked properly and your client profiles are complete and up-to-date. Make sure you have submitted your current availability online http://spreadsheets.google.com/viewform?formkey=cElBSlQwcjloUTlvaDF6dk1xNHZVUnc6MA ) 
& have submitted your bio with picture for the company web page to Johna. 

HEALTH INSURANCE

If you're interested in getting information about signing up for health insurance, contact Johna as soon as possible. Employees may sign up for health benefits at the end of their first 90 days of employment, during the annual open season, and after other life-changing events. You must be considered a full time employee to be eligible for health benefits.

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Pet Care News You Can Use
If you have an emergency and it is after office hours please call someone from the office on their home or cell phone numbers. Do not assume that you can miss the visit because you can't get a hold of someone in the office. Leaving a voice message at the office or on a manager's cell or house phone does not mean that the problem is solved and you do not have to worry about it anymore. It is your responsibility to actually speak with someone from management before you can consider the problem solved. You can reference the safety and emergency section under Pet Care Procedures in your employee handbook for more details.


We are still getting complaints about sitters not making their confirmation calls. Since this was already address last month anymore reported incidents will be writing up and proper disciplinary actions with be taken against those involved.
Event5_________________________________________________
TOP DOGS

Becky Shaykholeslami - 294

Tracy White - 244

Tommie Lanasky - 230

Larry Cohen - 229

Alice Hatch - 219

Diana Marousek - 201

Kathy Eldreth - 200

 
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Event4Employee of the Month
 
Carolyn Kelley
Carolyn Kelley has been with Becky's Pet Care since early 2009. She does dog walking and occasional pet sitting. In addition, she is a Senior Pet Care Professional and conducts field interviews with our applicants. If that does not keep her busy she also helps out the office when a last minute field interview is needed. She keeps consent communication with the office and always follows company policies. Thanks and keep up the great work, Carolyn!!
stars graphic


Event6Shining Stars

 Liz Ausdenmore -
"We'd like to give you feedback on this week's service.  We feel very glad Liz was here to take care of our dogs for us while we were away.  We feel a peace of mind that they could go out and do their business and exercise even while we were away.  Please convey our thanks to our walker." - Stella Fuentes 

 Tommie Lanasky -
"Excellent" and "A+++ Service. Thanks. Couldn't have asked for better service! Tommie was excellent and provided the best service ever - she was GREAT! A+++". -Joe Vetere
 
Diana Marousek -
"Diana did a great job. She was very responsive." - Lisa Snodgrass


Sean McGraw & Theresa Wolf -
"There may have been someone else I spoke with, but it's possible that Theresa was the single person responsible for my extremely positive impression of Becky's Pet Care, Inc. Theresa is the best representative you could possibly have! And I am very, very happy to have Sean as my primary pet sitter. He is excellent!" - Ashley Ehrhart    
shining starJamie Pendarvis -
"This was our first experience using a pet service. We were very impressed. More so, while we were away, husband's parents had to leave town unexpectedly and needed their fish and birds cared for. They called Becky's and you were able to meet their last minute needs. Our cats were well taken care of by Jamie and we will definitely use your services again, as well as recommend you to others. Thanks again and keep up the good work!" - Sarah Evers   
  
shining star
 Kathy Pulzone -
"Kathy was so helpful-we were able to call to check on our kitty.  We absolutely felt secure leaving him-much less stress than previous trips before Becky's!" - Catherine Valandra
   


Theresa Stanley

"We just returned home and I have to tell you what a great job Theresa did for us. She followed all instructions and went the extra mile to keep us informed of how our cats were doing. She also managed to interact with our very, very shy cat who always hides from strangers and spent extra time with him to make sure he got some love!...Again, I can't stress enough how much we appreciate Theresa's efforts. She makes leaving our 'babies' much easier to bear."-Susanne & Nate Wall

 Stephanie Whitley -
"Stephanie did an outstanding job! We look forward to having her  help us out again." - Dorothy Lewy