Human Resources Updates
  

Welcome to our new employees who joined the BPC Team in June: Melissa Crawford, Brendan Ford, Madeline Hernandez, Chris Horan, Kimberly Marasky, Mary Minnick, and Christine Spiak

Pet Care News You Can Use

Confirmation Calls

Please remember that our pet sitting clients expect a confirmation call prior to their service beginning. They are prone to worry if they do not hear from you. 

In reference to your employee handbook, our policy on confirmation calls is listed below.  

Scheduling:

1.     When a job is created and assigned to you, you will receive an automatic e-mail notification from the system software.

2.     Within 24 hours of receiving the notification e-mail, make a courtesy call (by phone) to the client.

3.     Three to four days before your service begins, make another courtesy call to the client to confirm your visits. Confirm the specific dates of service, emergency contact information, and instructions for the pet care.

NOTE:    If you receive an assignment within five days of the start of service, only one courtesy call is necessary (unless the client requests otherwise).

You can reference this at anytime by going to page 2 under pet care procedures in your employee handbook. 

Also Remember

Make sure you provide plenty of water for yourself and for our four legged friends after those hot summer walks; it is important that everyone stay well hydrated!

Becky Shay - 270 visits

 Kim Johnston - 248 visits

Diana Marousek -236 visits

Kat Eldreth - 205 visits

Patrice Lindell - 214 visits

Larry Cohon -202 visits

Employee of the Month
                   Connie Roberts

Our Employee of the Month is Connie Roberts. Connie has been with Becky's Pet Care over 2 years and has really been an asset to the company in many capacities but she is truly and outstanding Pet Care Professional. Connie consistently goes over and above for the pets in her care. She often takes assignments that no one else wants because she knows that the animals deserve the best - even if the people have quirks. Below is an excerpt from a letter from a client regarding a recent dog walking service.

 I just wanted to take a moment to call to your attention Connie Roberts who - during a particularly tough week for my Vizsla, Glove - provided the kind of service that sets the bar for excellence in pet care.

 Suffering from a sprained back and on medications to address it, Glove was uncomfortable and particularly fragile. Rather than turn Glove over to a new walker as had previously been planned, Connie took on Glove's mid-day walk herself.  Connie left me informative, thorough notes throughout the week, called me on my cell phone to assure me he was 'on the mend' during her visit, and encouraging me to call her after a vet appointment to let her know "what's wrong and what I can do to help on his walk tomorrow."  Connie continued to take the mid-day appointment with Glove throughout the entire week.

 Connie did much more last week than simply attend to Glove's needs; she gave him tender loving care.  Worried as I was about him during my workday, I knew that my best friend was being gently walked and attended to by a consummately responsible and empathic per care provider.  Please do express my appreciation to Connie whose concern and support made Glove's week - and my own - far less stressful than it would have been otherwise.

Congratulations, Connie! We truly appreciate the care that you give your clients!