RE: Case Number 4038712
Thank you for sharing your concerns regarding
Saudi Arabian Airlines and
their participation in the SkyTeam alliance.
We certainly understand the concerns expressed in your communication and
I appreciate this opportunity to emphasize that Delta Air Lines does not
discriminate nor do we condone discrimination against any of our
customers in regards to age, race, nationality, religion, or gender.
Additionally, please know Delta does not operate service to Saudi Arabia and does not codeshare with any airline on flights to that country.
Delta does not intend to codeshare or share reciprocal benefits, such as frequent flier benefits, with Saudi Arabian Airlines, which we have
confirmed with SkyTeam, an Amsterdam-based 14-member global airline alliance.
Delta's only agreement with Saudi Arabian Airlines is a standard
industry interline agreement, which allows passengers to book tickets on multiple carriers, similar to the standard interline agreements American Airlines, US Airways and Alaska Airlines have with Saudi Arabian Airlines. All of the three global airline alliances - Star, which
includes United Airlines; oneworld, which includes American Airlines,
and SkyTeam, which includes Delta - have members that fly to Saudi
Arabia and are subject to that country's rules governing entry.
We appreciate the time you have taken to share this feedback.
Sincerely,
Selastin P. Xavier
Coordinator, Customer Care
Delta Air Lines
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