Licensed PSA's in Indiana:  320

Closed PSA's :                          52

Applications Pending:             35

Source:  

Indiana State Department of Health, March 23, 2011

The Indiana State Department of Health administers the Personal Service Agency Licensing program. ISDH PSA Program Director Darlene Earls provides valuable information to the home care community. She reports two of the most commonly substantiated complaints made against PSA's:

1) Not logging, tracking, and following up on client complaints

2) Not following or updating the Service Plan

Hypothetical situation: You just received a letter from Darlene Earls, PSA Program Director at ISDH. The letter states that she has received a complaint from a client. She asks for the following information: The client record for "Myrtle McGee", the agency complaint log, any documentation regarding a client complaint, documentation of an attendant's competency, and other records that ISDH may request. 

More...

IAHHC's newest benefit for its PSA providers. Merrily Orsini is a veteran Private Duty owner and national consultant. She currently serves as Director of the National Private Duty Home Care Association. IAHHC has arranged for her to present a series of webinars exclusively for IAHHC Members. 

Our members have voted and the topics are:

June 16: Turning Inquiry Calls into Client Intake Calls

August 18: Keeping Fabulous Caregivers on Staff

October 20: Resource-Rich Marketing to Referral Sources - A Way to Stand Out from the Crowd

Visit the IAHHC on-line Calendar of Events for more information or to register.