When we add something that we believe will benefit you, we want you to know about it and benefit from it. But change is hard, especially if it means changing processes. In case you were unable to attend the last training class put on by Karen, Jane and Cozy in Vegas, here is a link where you can download the Procedures Manual they prsented. Sometimes employees don't want to do something new, they want it "the old way." I was surprised last week when I took a support call after hours and discovered that a dispatcher was still using the old dispatch screens! If we don't improve our processes, your customers will dwindle away and your competitors will get them. There are many things in the system that are under utilized. So that you will know what is available, we've added a couple of buttons on the Main Menu. Click the "Last Udate" button on the lower left corner of the center panel to see current updates and those planned. Please take a few minutes and review the changes. If you want to make a comment or need help, click the "Report Problem" button. More Information

 

The new Enterprise Linkwriter server is finally in place and we've been testing it in our Wichita Roto-Rooter. We hope to turn it on for everyone sometime next week. You can now see the forms that the service techs write in the field within just a few seconds from the time they fill out the forms. Currently you can send the forms using a dock on any computer with Internet, Bluetooth to the computer, and a multitude of phones including Blackberries, Nextel i580, 605, 615, 880, Treo and others.  

    The pen now comes in two styles. The "Executive" version of the pen is a little smaller and cooler looking. The "Worker" version is rugged and can read barcodes. Currently there are about 500 active pens in our system. Several hundred have been in service for over a year with very few problems. With the new viewer, you can now add notes and annotations to the image and either print with or without the changes. If you aren't using the pen yet, you can get an evaluation kit for $495 for either the Executive or Worker versions. Limit 1 per branch office. The evaluation kit includes your choice of wireless pen, software CD, sample note forms, credit card   

forms, charger, leather pad holder, 3 months of service, and for all kits ordered before the end of the year, we're going to include a coupon for 100 of one of your standard forms (image only) FREE. We will digitize it and you can attach them to your own customer records.  More Information

It took over 5 years, but GPS dispatching has finally come of age. Now you can now click on a driver and sort all the jobs by how far they are from him. Not only that, but you can also see the job information, type of job, time promised and even the priority of the customer based on how much they have purchased the last 12 months. Just select the job and it automatically pages to the driver's cell phone. We belive that option alone pays for the AVLwriter, but there is much more!

   By ensuring that the vehicles are used for business, fuel is saved. . . a lot of fuel. It increases productivity, enhances security, and according to Rita Campbell, CEO of the Wichita Roto-Rooter, reduces overtime dramatically. If used with the new maintenance module, you can track up to 20 items per vehicle by mileage or date and even show exactly how much a vehicle cost to operate for a specific date range. You'll never miss an oil change again. The driver behavior information is tracked regardless of the vehicle and the vehicle information is tracked regardless of the driver assigned to it. You can buy the Model G300 before the end of the year for only $395 each. We can even finance them for you, so your savings in fuel, maintenance, insurance and increased productivity will be more than it costs you to operate without them. Plus, if you get one unit, you get our new mapping system free. We've made it easy to install too. More Information