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August 2012
In This Issue
NPS Update
Trivia
Ask the Expert - August
Get on Track 2012
Quick Links to CCC...
Solutions
Manufacturer Links Below are links to manufacturer support and/or update sites. Please note some sites may require registration.  
NPS® Update
NPS

Current NPS®: 82.91%
Surveys Completed: 846

Click here to learn more about Net Promoter Score. 
Trivia
Trivia

Trivia Answer

 

"Your friends will be there when your back is to the wall; you'll find you need us 'cause there's no one else to call... You better be ready to, be ready to jump..."

 

ANSWER:
21 Jump Street

 

WINNERS:

Dan Kurkiewicz

______________    

New Trivia  

Events in the daily life of stand-up comedian Jerry Seinfeld can best describe this series. Jerry and his friends Elaine, George, and neighbor across the hall Kramer eat frequently at "The Restaurant," as it is noted in establishing scenes. There is no lettering on the windows in these scenes either. However, an inside shot looking out indicates "The Restaurant" is really what eatery?
Ask the Expert
"Generating Reports for Avaya Message Application Server 5.2"
Kevin Jermyn, Sr. Project Manager
Kevin Jermyn
The Reporting Tool

You can use the Reporting Tool to generate reports for monitoring voice mail system usage, planning capacity, and tracking system security. Report information is taken from the transaction database and generated for the voice mail domain.

 

 

The following lists the MAS reports that administrators can generate by using Reporting Tool. (Link to full admin guide after jump.)

  • Reporting Tool Window on page 7-7.
  • Options Dialog Box on page 7-10.
  • Hourly Statistics Dialog Box on page 7-11.
  • Login Failures Dialog Box on page 7-13.
  • Port Statistics Dialog Box on page 7-15.
  • System Usage Dialog Box on page 7-19.
  • User Mailbox Statistics Dialog Box on page 7-23.
  • Basic Metrics Dialog Box on page 7-27.
  • Export Dialog Box on page 7-30.

Read more...

CCC Shares a Day of Information and Fun at
"Get on Track" July 19, 2012

Get on Track 2012 - CIO Roundtable 
The above is an excerpt from our IT Leadership Roundtable 

CCC held our annual "Get On Track" Technology Summit on Thursday, July 19th at Arlington Park Racecourse.

Attendees of the event enjoyed a very informative morning including presentations by Call One and LifeSize, a solution provider expo featuring CCC's premier partners, and concluded with an IT Leadership Roundtable.

The panel of IT Leadership Roundtable included (left to right at the table):
  • Brian Borucki, Director of Infrastructure and Technology - The Marcus Corporation
  • Tom Drez, CIO and Managing Directory of Information & Technology Services - Christian Brothers Services
  • Timothy Hall, Chief of Information Technology - Skidmore, Owings & Merrill, LLP

Get on Track 2012 

Attendees circulated around the booths prior to and during presentation breaks. Partners included: 911 ETC, Avaya, CallOne, Great America Leasing, Jenne Distributors, LifeSize, Mitel, Oaisys, Plantronics, RedSky, TASKE, VPI, Walsh Media, and Windstream.

 

Get on Track 2012 

We would like to thank all of our partners who took part in our Expo.

 

Get on Track 2012 

Attendees got a chance to meet Amy via the LifeSize application and experience the clarity of HD video conferencing.

 

Get on Track 2012 

A very special thank you to our IT Leadership panel for their time and candid input. We have received remarkable feedback from the roundtable session and look forward to making it a permanent part of Get on Track.

 

Get on Track 2012 

Once the morning sessions were over everyone headed up to the Executive Level Suites at Arlington Park for an afternoon of racing, food, and fun.

 

Get on Track 2012 

We would also like to extend a sincere thank you to all of our customers, partners, and friends who took time out of their schedules to join us for the day. We understand how challenging it is to be out of the office for a whole day. (You should be talking to your CCC Representative about all the mobility solutions we have to make that easier!)

 

Get on Track 2012 

Not only was the day informative and fun but many attendees said it was a great opportunity to network with many of their peers in the IT community. It's a great setting to share ideas and discuss how different industries are meeting IT challenges common to all organizations. 

 

Get on Track 2012 

But it was also time to relax, have fun, and play the ponies! 

 

Get on Track 2012 

Last, but certainly not least, we would like to thank Arlington Park for another amazing event. We always look for opportunities to partner with and give back to our customers. Arlington Park and CCC Technologies have shared a great partnership for many years and we look forward to continuing that relationship for many years to come.