Everyone is invited to attend the live classroom session or the online webinar portion. This course is available free of charge to CCC customers with ConvergeAssure® Voice Managed Services (phone system maintenance), and ConvergeSecure® Managed Services (data, security, backup & recovery, data vaulting, and/or cloud services). 

Course Overview

We will be focusing on the best practices that a user can follow to ensure that they are browsing the internet safely. We will start at the core, with the computer itself, and move outward toward the user's actions and the Internet. It will not focus so much on network security, but, instead, we will outline the steps a user should take as they browse the Internet to avoid falling for phishing scams, social engineering, and how to avoid malware. The session will also include tips for maintaining and updating PCs so that potential attacks have less of a chance of being effective.

What?!! Stick with me for a moment - it's relevant. A colleague used this subheading in an article he had written. Once I stopped laughing and read further, the point he was making was that often we already have much of what we need to deliver an exemplary customer experience. Rather than looking up at the mountain top, it's worth a quick glance back to see how far we've already climbed.

It's very likely this topic is applicable if your company is still considering using at-home agents, but hasn't actually launched the program. Yes, you, standing there listening to the music but not dancing yet. And it's also pertinent if you've sent a few agents home but months later are still barely swaying, frozen in the piloting-a-few-agents stage. In the May 2012 issue of Contact Center Pipeline, the front page article "Making Work-at-Home Work" states that 42% of contact centers are now using home agents. Seems like it's time to move with the music!

The good news is that you already have a boatload of what you need. You've already invested in the contact center infrastructure and applications, including routing, reporting, and recording solutions. There may be a few more things on your wish list, but chances are you already have most of what it takes. Likely your biggest remaining expenditure is remote agent softphone licenses and perhaps PCs and/or some cable or DSL costs if you choose to cover them. And these costs pale in comparison to the investments you've already made.

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It's no secret that Android malware is starting to run rampant on users' phones with no immediate signs of slowdown. And numerous reports indicate that the numbers continue to climb exponentially upward.

To give you a taste of what's lurking out there, the following link points to a list of mobile malware variants that the FortiGuard Labs team has uncovered.

And the reason mobile malware authors are enjoying an extended field day on Android is overwhelmingly attributed to the open nature of the platform. Google's Android has found its niche by providing an open forum that presents a logical antithesis to its Cupertino-based counterpart, known for locking down app development and distribution. However, while Android developers are allowed to flex their creative muscle and distribute apps that are often restricted from Apple's store, malware authors simultaneously enjoy the same kind of freedom.