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Quick Links to CCC...
Solutions
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Manufacturer Links Below are links to manufacturer support and/or update sites. Please note some sites may require registration.
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NPS® Update
Current NPS®: 84.51%
Surveys Completed: 778
Click here to learn more about Net Promoter Score. |
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Trivia
Trivia Answer
"There is nothing wrong with your television set, do not attempt to adjust the picture... For the next hour sit quietly and we will control all that you see and hear. You are about to participate in a great adventure; you are about to experience the awe and mystery which reaches from the inner mind to ____."
ANSWER:
The Outer Limits
WINNERS: Dan Kurkiewicz
Scott Smith
Wiley Chandler
Dale Vogt
Jim Poull
______________ New Trivia We are sticking to TV Themes this month - good luck!
"We've got a gorilla for sale... won't you buy him, take him home and try him... see in the window... full of charm and appeal, handsome, elegant, intelligent, sweet, he's really ideal." |
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Ask the Expert
"Hot Desking in Avaya IP Office"
John Proksa, CSU/Convergence Engineer
 Hot Desking is the ability to log on at any phone on the system and have that phone adopt your user settings, until you log off. For example, sales personnel who visit the office infrequently can be provided with telephony and voicemail services without being permanently assigned a physical extension. Once, the associate is finished working, they simply log out and make the extension available to others. Read more... |
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Avaya's Vice President of US Channel Sales, Karl Soderlund Visits CCC
Left to Right: Mark Di Benedetto, Vice President of ConvergeSecure® (CCC), Juan Rodriguez, Vice President of Operations (CCC), Karl Soderlund, Vice President of US Channel Sales (Avaya), Ron Layton, Director, Midwest Channels (Avaya).
As we shared last month, CCC Technologies was very proud to announce that we were recognized as Avaya's Business Partner of the quarter for the second quarter of fiscal year 2012 in the Midwest Region. This week we were honored by a visit from Avaya US Channel Sales Vice President, Karl Soderlund, to present us with a plaque commemorating the achievement. Partners are chosen by their Avaya Channel Sales team based on their level of success and achievement towards metrics, and by demonstrating one or more of the following: unique teaming, engagement, differentiated solutions or programs, significant revenue QoQ or YoY, certifications or trainings. |
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Learn More about Mitel Contact Center Enterprise Edition
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Learn More about ESI Programmable Feature Keys
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Flame Virus Q&A
Raul R. Alvarez, Fortinet
There's been a lot of chatter lately in the media about the new flame malware. The FortiGuard team has created a Q&A document to give customers information on what flame is, how it acts and how they're protected from it.
Q: I have been reading about the new flame malware in the media recently. What is it exactly?
A: At a high level, flame is a fairly lightweight (20MB) virus that was first detected by Kaspersky Lab last Monday. The malware appeared to have gained traction on hundreds of targets in the Middle East, particularly Iran, Syria and Palestine. From what we have been able to ascertain, Flame exploits some of the same Windows vulnerabilities as its predecessor Stuxnet and is armed with a slew of unique tools. Some defining characteristics include the ability to record audio around the victim's computer, capture screenshots and upload copious amounts of data to remote servers via encrypted channels, all while stealthily dodging some of the most robust anti-virus solutions on the market. Additional background on the newer variant can be found here.
Read more Q&A...
Threat Reports May 16-30
Click here to learn more about Unified Threat Management solutions from CCC Technologies, Inc. |
Everybody Lies: Backup, Retention, and Minimum Storage
Mark Campbell, Unitrends | Modern Backup 2 Blog
The fundamental problem with computer-based systems is that they lose data. The fundamental problem in backup is the linear relationship between the amount of primary storage and the amount of secondary storage needed to back it up. The holy grail of backup is to intrinsically change that relationship between primary and secondary data.
That sounded pretty fancy, right? It's relatively simple. If I have 100TB of data, then to back that up I need some amount of backup storage. For backup systems, it's typically best-case around 100TB. Why? Because typical compression will yield you 2:1 (note: yes, there are cases where you'll achieve much bigger numbers - just as there are cases where you'll achieve much lower numbers) and you'll need at least two backups. Why do you need two backups? Because if you don't have the storage space for two full backups, then you have to delete the first backup before the second one has completed. If that second backup fails after you've deleted the first backup, then you're no longer a backup solution - you're a boat anchor.
Read more... Click here to learn about Backup & Recovery solutions from CCC Technologies, Inc.Click here to learn about onsite managed backup and offsite vaulting services from CCC Technologies, Inc. |
IT Outsourcing: Will CIOs Reclaim Their Power?
 IT outsourcing has always been a double-edged sword for CIOs. What starts out as a cure for IT's ills always seems to cause more headaches down the road.
The first IT outsourcing models-single-sourced, vertical deals-promised to bring to bear industry expertise in service delivery and processes. But these all-inclusive relationships often ended up stifling competition, limiting flexibility and even increasing costs. As the corporate IT environment grew more complex, IT leaders sought help from multiple vendors to meet their needs for technical skills, geographical coverage, and competitive rates. But this "maze of outside vendors" has proven difficult to manage, says Arjun Sethi, vice president and partner in charge of A.T. Kearney's strategic IT practice. CIOs in multi-sourced IT organizations continue to struggle; there's no single view of processes, no automated exchange of information between vendors, no consistent SLA management-all of which lead to escalating management costs. But that's all about to change, according to Sethi, who says the tipping point will be the adoption of independent cloud-based IT service management tools. These systems will not only streamline vendor relationships and service management, he says, but also enable CIOs to reassert control over IT by taking the process piece back in-house. CIO.com talked to Sethi about his predictions for the future or corporate IT power and the IT outsourcing model he envisions for the future. Read more... |
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