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Quick Links to CCC...
Solutions
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Manufacturer Links Below are links to manufacturer support and/or update sites. Please note some sites may require registration.
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NPS® Update
Current NPS®: 84.69%
Surveys Completed: 754
Click here to learn more about Net Promoter Score. |
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Trivia
Trivia Answer
"This is it, this is life, the one you get, so go out and have a ball... so while you're here enjoy the view, keep on doing what you do; hold in tight, we'll muddle through ______."
ANSWER:
One Day at a Time
WINNERS: Dan Kurkiewicz
______________ New Trivia We are sticking to TV Themes this month - good luck!
"Don't go to bed with no price on your head... don't do the crime if you can't do the time..." |
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Ask the Expert
"How to Change the Time on Your ESI System"
Steve Kroiss, CSU Engineer
 This month our CSU Engineer, Steve Kroiss, explains, step-by-step, how to change the time on your ESI Phone System.
Read more... |
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CCC Technologies and Call One Team Up to Save Customers Money
 In an effort to constantly improve customer satisfaction and savings, CCC Technologies is very happy to announce our strategic partnership with Call One.
Call One will evaluate your current AT&T billing and determine how they can save you money. (Even if you are under contract!) Making the switch to save on your current AT&T services is as easy as changing billing information (there is no downtime or cutovers). The process is simple, you supply a copy of your current AT&T billing and a signed Letter of Agency (LOA) and Call One will evaluate and provide with a savings analysis.
Call One also offers alternate data services from 50+ carriers and fiber providers, which means they can do the legwork for you when needing multiple carriers for bids for network/Internet services. Just let us know which service(s) you are interested in and they will quote out several options to find the best fit.
Call One is proud to be endorsed as the preferred telecommunications vendor by Illinois' leading industry and government trade associations. They were recently named to Crain's list of the fifty fastest growing companies in Chicago, Inc. magazine's list of 5000 fastest growing companies in the United States, and recognized as a workplace of excellence by the Chicagoland Chamber of Commerce.
For more information, or to schedule a free evaluation please contact Stacy Reidy at 847.427.2384 or sreidy@ccc1.com. |
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**FRAUD ALERT**
Local Businesses Report Receiving Bogus Maintenance Warranty Invoices
 CENTRAL ILLINOIS- Local businesses have informed our BBB that an F-rated company, US Telecom (aka UST Development, Inc.) based in Ontario, CA is soliciting in our region. US Telecom has a history of sending fraudulent invoices to businesses for 'maintenance warranties' in the amount of $175.00 to $425.00. See below for an example of the solicitation. These invoices are solicitations for business, not an actual bill. You are not obligated to pay this amount to US Telecom/UST Development, Inc. The BBB Review for the company reflects 244 processed in the last 12 months. Complainants allege the company sends out fraudulent invoices for services never rendered asking for payment of $175.00. The company responds to some complaints by advising complainants the invoice they received was NOT for services rendered but instead for preventative maintenance for the year to come. According to the company, an invoice is sent out once a year for a full service maintenance agreement to all the companies in their database. This invoice is optional; it is not a mandatory service. The company contends that the invoice has disclosures that it is not a bill. In September of 2011, the BBB challenged the company's mailed solicitations designed to look like an invoice. The solicitation does not include a disclosure statement, which informs the recipient that the mailer is in face a solicitation, and not an invoice for payment. BBB also advised the company to modify the layout of the advertisement to minimize the possibility of misunderstanding by the recipient. The company did not respond to the BBB's request. If you business has received one of these solicitations, please contact the BBB at 309-670-1182 or email Jessica at jtharp_bbb@heart.net and the Illinois Attorney General's Consumer Fraud Division at 1-800-243-0618. |
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Introducing Avaya Collaborative Cloud
 On March 27, 2012 at Enterprise Connect, Avaya announced its Avaya Collaborative Cloud framework that enables businesses, organizations, and partners to use, build, deliver, and enhance their communication and collaboration solutions in the cloud - private, public, and hybrid - to transform the way people work together.
The company also announced the AvayaLive™ suite of unique, public-cloud delivered solutions, including the new AvayaLive Connect for entrepreneurial business users. This fully-integrated, unified communications solution provides voice, voice conferencing, messaging, video, mobility, presence, and more. And the enhanced, AvayaLive Engage (formerly web.alive) adds new features including video and capabilities, such as support for Apple OS X, to the latest version of the award-winning, web-based, immersive collaboration environment.
Learn More about Avaya Collaborative Cloud...
If you have questions or would like more information about this announcement, please contact your CCC Technologies' Representative. |
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Voice Virtualization Webinar with Network World - Real World Perspectives from Two Leaders Who Have Taken the Step
Mitel, an industry leader in voice virtualization, invites you to join your peers as they discuss Unified Communications and their move to voice virtualization. Tom Boutain, Director of IT for WAUSAU Financial Systems and Chris Lewis, Chief Financial Officer for Advanced Flexible Composites (CCC Technologies customer) discuss the business drivers behind their decision to choose a voice virtualization solution.
Tune in as Tom and Chris share their experiences in moving to virtualized voice and the benefits their businesses received including both capital and operational cost savings and return on investment. In addition, they reveal their best practices for joining the worlds of voice and data on a single virtualized infrastructure.
This informative 30 minute session is moderated by Karyn Murphy, Managing Editor for IDG Enterprise and Network World. Joining Tom and Chris are Mitel's Renato Mariani, Vice President of Field Marketing North America and Stephen Brown, Vice President of Field Business Development.
Mitel delivered a powerful suite of advanced communications and collaboration capabilities to both WAUSAU Financial Systems and Advanced Flexible Composites through a single cloud-ready software stream.
Please click here to listen for yourself. (Registration required)
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ESI debuts Android-based IP phone at Channel Partners Conference and Expo
Channel Partners Conference and Expo, Las Vegas, Nevada, March 26, 2012 - Estech Systems, Inc. (ESI) (http://www.esi-estech.com), an innovative designer and manufacturer of high-performance telephone systems for small to medium businesses (SMBs) and organizations will be demonstrating the new Android™-based ESI 250 Smartphone that will be available to existing and new reseller partners for the Beta release beginning in May. The ESI 250 Smartphone is the only enterprise-grade smartphone developed and designed exclusively for SMBs. ESI is demonstrating the Smartphone for the Desktop™ and many of the new business productivity enhancing applications at ESI booth #614 at the Channel Partners Conference and Expo, which is taking place March 26-29 at Caesars Palace in Las Vegas.
The ESI 250 Smartphone uses the Android operating system to deliver powerful business productivity applications offered through the ESI application Marketplace. The business productivity applications make traditional telephone features such as conference calling simple for anyone to use. Applications for specific vertical markets that improve efficiency or information tracking will also be available in future applications. The ESI Marketplace will be a continually growing resource where customers can find custom applications as well as select third-party developed applications including Evernote, SwiftKey and many others.
The ESI 250 Smartphone comes with an 800x395 resolution 7-inch resistive color touch-screen that enables easy navigation based on traditional swipes, scrolls and presses. The integration of the Android enabled device with the ESI telephony platforms and powerful applications will offer the following benefits:
- Quick one-touch access to internal extensions or speed dial entries through 144 programmable "soft" keys.
- Easy access to Android-specific navigational keys: Menu, Home, and Back and custom buttons for contacts and custom Esi-Keys as well as a traditional dial pad as a part of the telephone device. These fixed buttons allow for the touch screen real estate to be used for business productivity applications.
- Contact synchronization with mobile devices and other personal contacts allows for quick access to all contacts easily from any device. No longer do you have to search through email contact lists separately just to make a phone call.
- Enhanced presence management allows the user to understand the status of the other employees with just a glance of the Esi-Keys by utilizing the RFID access control that is available on all ESI systems.
- Making conference calls is no longer intimidating or cumbersome as the enhanced conference calling simplifies the process of adding and removing attendees from conference calls. The enhanced calling also enables the user to mute certain parties and provide for split and private conversations among the conference call participants thus allowing for greater flexibility on the calls.
- Advanced real time call handling allows users to pick and choose how incoming calls are handled putting the power at their finger tips.
The ESI 250 Smartphone is expected to be generally available this early Q3 2012.
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 Application security: It's something that no network can live without, especially in the age of Web 2.0. But what is application security exactly and what is its role in the enterprise? While most users have a very concrete understanding of most standard security measures, such as antivirus, firewalls and intrusion prevention, the definition of application security seems to be a bit more nebulous, if not more misunderstood, with the emergence of Web 2.0 and the explosion of social, interactive and streaming media. So here's a bit of a tutorial. Read more...Threat Report March 21 - April 4 Click here to learn about Unified Threat Management solutions from CCC Technologies, Inc. |
Everybody Lies: Backup and Ingest Rates
Mark Campbell, Unitrends | Modern Backup 2 Blog
 This is the second article in the series "Everybody Lies: Backup" The introductory article may be found here. The other day I had a potential customer ask me about backup ingest rates (i.e., how fast could a backup potentially be for one of our appliances.) I told her that the fastest the backup could be would be limited by the network that connected our backup appliance to the system being backed up. I ran through some numbers with her - and then was surprised when she told me that another backup vendor could backup much faster than that. She sent me a link to the information. The backup rate that the vendor was quoted was huge - far higher than the physical network was capable of supporting! I started digging through the information - and found that the way that the ingest rate was being calculated was based on what the THEORETICAL performance of doing a master backup every day, and then included in their THEORETICAL ingest rate the improvement of doing incremental forever backups. They then assumed the change rate was relatively low. Thus they were able to claim amazing backup ingest rates far surpassing anything I had ever seen.
Read more... Click here to learn about Backup & Recovery solutions from CCC Technologies, Inc.Click here to learn about onsite managed backup and offsite vaulting services from CCC Technologies, Inc. |
Lessons Learned: Outsourcing Managed Network Services
Doug Carolus, Jonathan Shaw, Evan Schladow, Pace Harmon
CIO.com
 Driven by financial needs, a competitive managed services market, enhanced remote network management tools and demanding business requirements, organizations are increasingly delegating control of their network -- including carrier services and service management -- to third-party providers.
The potential benefits of implementing fully outsourced managed services include reduced cost of ownership (COO), access to external expertise/intellectual property, improved operational performance and abstracted management. A holistic outsourced model can also allow organizations to better allocate internal resources on strategic projects and core business activities.
Read more...
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