|
Quick Links to CCC...
Solutions
|
|
Manufacturer Links Below are links to manufacturer support and/or update sites. Please note some sites may require registration.
|
|
NPS® Update
Current NPS®: 84.08%
Surveys Completed: 705
Click here to learn more about Net Promoter Score. |
|
Trivia
Trivia Answer
"Show me that smile again... don't waste another minute on your crying, we're nowhere near the end, the best is ready to begin."
ANSWER:
Growing Pains
WINNERS: Kim Rivera Dan Kurkiewicz
Wiley Chandler
Ann Lehman
______________ New Trivia We are sticking to TV Themes this month - good luck!
"Everywhere you look there's a heart, a hand to hold on to... When you're lost... and all alone, a child is waitin' to carry you home, everywhere you look." |
|
|
|
|
Register for CCC Training
"Mitel 5000 Administration and Maintenance"
Wednesday, February 29, 2012, 12:00pm-1:00pm CST
 Due to an emergency down system last month we have rescheduled this training session for Wednesday, February 29, 2012. We apologize for the inconvenience to those that had registered for the January 25th session. If you did register for the January session, your registration has automatically been transferred to the February 29th session. If, for some reason, you are unable to attend on the 29th but have registered, you will automatically receive an email with the recorded session.
Everyone is invited to attend the live classroom session or the online webinar portion. This course is available free of charge to CCC customers with ConvergeAssure® Voice Managed Services (phone system maintenance), and ConvergeSecure® Managed Services (data, security, backup & recovery, data vaulting, and/or cloud services). Course Overview Ryan will be providing a high level overview of the capabilities of the system programming and maintenance software that is used to interface with the Mitel 5000 controller. Topics to be covered include: basic programming, data capture (logs), SMDR, and more.
Click here for course details and registration info... |
Ask the Expert
"How to Leverage Microsoft's Windows Easy File Transfer Utility"
Danny Poull, ConvergeSecure® Engineer
Transferring files between PCs and upgrading Windows operating systems has never been easier to accomplish. The fear of data loss, user settings, and relocation of files were all areas of concern where complications can occur. Windows Easy Transfer is a tool that will make completing these transfers much easier and less worrisome.
Read more... |
|
**End of Sale Notice**
Effective Date Approaching for Several Avaya Aura® Products
 Back in July of 2011 Avaya announced the End of Sale for several Avaya Aura® solutions at the 5.2.1 level. These solutions have been superseded by new releases, including Avaya Aura 6.0 and Avaya Aura 6.1, with Avaya Aura 6.2 targeted for release in 2012. Customers are encouraged to upgrade their systems to ensure they have access to the latest features and capabilities that Avaya Aura can provide.
PRODUCTS/SOLUTONS Communication Manager (CM) 5.2.1
Mid-size Business Template (MBT) 5.2.1
SIP Enablement Services (SES) 5.2.1
Integrated Management 5.2.1
Call Center Elite (CC) 5.2.1
Effective March 5, 2012 Avaya will no longer sell (make commercially available) the software media, licenses, and hardware the products/solutions listed above. THIS INCLUDES ALL QUOTATIONS OR ORDERS FOR NEW SYSTEMS OR UPGRADES.*
Avaya will continue to allow orders for additions (expansions) of seat and agent licenses to existing systems of CM 5.2.1, MBT 5.2.1, CC 5.2.1, and SES 5.2.1. The End of Sale date for additional seat/agent licenses of these solutions has not yet been determined and will be announced at a later date.
*Note: Upgrades to CM 6.X may required the use of a two-step upgrade process where a pre-R4 CM/CC will temporarily upgrade to CM 5.2.1 before moving to a 6.X release. Certain product codes will be made available for these upgrades.
If you have questions or would like more information about this announcement, please contact your CCC Technologies' Representative. |
|
InformationWeek Webcast:
Independent Research Finds Total Economic Impact of Mitel's Virtualized Voice and UC Applications
 Mitel recently launched a campaign that reveals the secrets of voice virtualization. Virtualizing your Unified Communications may seem like magic, but with Mitel it's real and the cost savings and flexibility benefits are no illusion.
Forrester conducted a study, commissioned by Mitel, that evaluates the total cost of ownership (TCO), return on investment (ROI), and overall benefits of virtualizing voice applications. The findings will be presented in a webcast on:
DATE: Thursday, February 9, 2012
TIME: 11:00AM PT/ 2:00PM EST
Don't wait to get in on the act... click here to register.
The guest speaker, Forrester Consulting's Michelle Bishop, will present the results of Forrester's Total Economic Impact Study of Mitel's Virtual Solutions that found:
- A three-year, risk-adjusted return on investment (ROI) of 84 percent, and
- A total payback period of 7.8 months
Joining Ms. Bishop is Alan Zurakowski, Mitel's Head of Business Development and Strategic Alliances. Mr. Zurakowski will provide an overview of Mitel's Virtual Solutions for the data center and introduce you to the next wave in virtualization; unified communications at the virtual desktop.
REGISTER NOW
|
|
ESI: Using the Verbal User Guide (Help Mode)
Your ESI phone system's Help mode (also called the Verbal User Guide) - a carefully conceived combination of spoken information, display readouts, and even key illumination when appropriate - is a powerful tool to help you learn how to use the system's many features.
As explained elsewhere, your ESI phone has a combo PROG/HELP key unless it is a 48-Key Feature Phone (which has separate PROGRAM and HELP keys). Under the circumstances described in this section, the PROG/HELP key will invoke Help mode.
The ESI Cordless Handsets have no access to the Verbal User Guide (and, therefore, no key to invoke it).
Tutorial When your station is idle, press PROG/HELP, and then follow the spoken Help menu to: - Learn how to use the phone
- Hear a description of how any key is used
- Learn how to use voice mail features
- Hear a complete tutorial on phone operation
Help during station programming To hear a detailed description of a function you wish to program, press PROG/HELP while programming it. Help during a call Press PROG/HELP while on a call and this will place the call on hold, whereupon you can use Help mode to hear a description of the function you wish to perform. When you exit Help mode, you will be reconnected to the call. While you are either in Help mode or programming your phone, your station will be temporarily placed in DND ("do-not-disturb"; see "MUTE/DND"). Anyone calling your station while you are in DND will be forwarded to your mailbox (or other destination set by the Installer). Exiting Help mode To exit Help mode, simply hang up. |
Features You Need to Best Protect Microsoft Exchange
Mark Campbell, Unitrends | Modern Backup 2 Blog
In my last post, I provided an overview of the Exchange data protection architecture provided by Microsoft. If you're unfamiliar with how VSS-based Exchange backups (also called snapshots) work, I'd recommend checking it out.
In today's post, I'm going to share some of the top reasons why my company, Unitrends, offers the best data protection for Microsoft Exchange in the industry. I shortened the list a great deal. If you'd like to peruse the list in its entirety, including reading greater descriptions of each feature, I'd recommend downloading my free whitepaper, Protecting Windows: Microsoft Exchange Server Data Protection.
- Fully integrated with the Exchange VSS writer technology for consistent, reliable backups; The Unitrends Exchange Server agent implements a VSS requestor that is fully integrated with the Exchange Server VSS writer.
- Full and differential backups of mailbox and public folder databases; Unitrends offers full and differential backups of the entire Exchange Server infrastructure.
- Full a priori Exchange integrity checking performed inline; Unitrends performs complete inline Exchange Server integrity validation before it invokes the Exchange Server VSS writer infrastructure for validation of the Exchange Server storage infrastructure.
- Powerful, flexible, and comprehensive scheduling allows administrators to create, manage, and monitor schedules from a single pane of glass user interface.
- Exchange backup status is easily viewed and integrated with all other system, file, and application backup types.Unitrends doesn't just protect Exchange but the entire underlying server structure in addition to all of the other computers and storage that constitute the customer's IT infrastructure.
- Intuitive point-in-time recovery capability with support for original and alternative location restoration using our easy-to-use user interface.
- Supports restoration to an alternative location on the Unitrends' appliance for fast, granular item-level recovery.
- Supports migration among Exchange servers when using alternative location restoration.
- Exchange backups are compressed using Unitrends' proprietary iseReduced compression technology on the Unitrends' appliance without impacting performance on your Exchange server.
- Optional AES-256 bit encryption of Exchange backups via the Unitrends' Incrypt technology on the Unitrends' appliance.
Click here to learn about Backup & Recovery solutions from CCC Technologies, Inc.Click here to learn about onsite managed backup and offsite vaulting services from CCC Technologies, Inc. |
6 Tips for a Paperless Office
Many people who use computers-whether it's for their home or business - are moving toward a "paperless" office. Simply, they are tired and overwhelmed by scraps of paper, clunky old file folders, envelopes - and they want to reduce the clutter.
Don't believe me? Take a look at how many messages are stored in your e-mail's in-basket. Now imagine how much paper would have been generated if they hadn't come to you from cyberspace.
Many folks have made at least a partial move to a paperless office. They're doing so this way: by using scanners instead of copying machines, sending electronic faxes instead of paper faxes, storing information electronically instead of in filing cabinets, giving friends, clients, or vendors information on CDs or through Internet attachments instead of in bound folders. In short, they're getting greater return on their hardware, software, and technology investments.
Want to join the anti-paper campaign? Save a few trees along the way? Here are six things to keep in mind as you move toward a paperless home or business office.
Read more...
|
|
|
|
|
