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August 2011
In This Issue
NPS Update
Trivia
Ask the Expert
CCC Training 8/31/11
Plantronics End of Life
Avaya Social Media Mgr
Chicago Bears - Mitel
5 Free IT Tools
FortiClient Lite
Sell Backup to CFO
4-Step Disaster Recovery
Quick Links to CCC...
Solutions
Manufacturer Links Below are links to manufacturer support and/or update sites. Please note some sites may require registration.  
NPS® Update
NPS

Current NPS®: 82.09%
Surveys Completed: 564

Click here to learn more about Net Promoter Score. 
Trivia
Trivia

Trivia Answer

 

"On your mark, get set and go now, got a dream and we just know now, we're gonna make that dream come true - and we'll do it our way, yes, our way... make all of our dreams come true for me and you."

 

ANSWER:  

Laverne & Shirley

 

WINNERS:

Ann Lehman
Dan Kurkiewicz

________________________    

New Trivia  

We are sticking to TV Themes this month - good luck!

 

"There's a new girl in town with a brand new style, she was just passing through but if things work out, she's gonna stay awhile."
Ask the Expert
What is Spyware? How Do I Get It Off My PC and Prevent It From Returning?
Dan Labriola, ConvergeSecure® Engineer

Dan LabriolaSpyware is software that enables a user to obtain information about another's computer activities by transmitting data to their hard drive, without the user's knowledge. Spyware can collect information about your Internet surfing habits as well collect personal information. Spyware is known to change computer settings, interfere with Internet connections and speeds, and redirect web searches.

Read more...

Register for CCC Training

"Troubleshooting and Removing Malware from PC's"  

Wednesday, August 31, 2011 | 12:00pm - 1:00pm CST   


Unified Threat ManagementThe CCC Training Center is holding the next session in our 2011 series on Wednesday, August 31, 2011 from 12pm - 1pm CST. You are invited to attend the live classroom session or the online webinar portion.


Course Overview

Is your computer running slow? Behaving with a mind of its own? Is your Internet browser opening pages you don't recognize or taking you to sites that you didn't click on?

 

 

Join us for an in-depth discussion of the most current forms of malware plaguing the Internet, how to troubleshoot infected PC's, and how to protect yourself and your users to prevent future attacks.

 
Click here for course details and registration info
Plantronics Savi® Office End of Life 

Effective November 31, 2011   

Avaya Aura® Contact Center with Social Media Manager

Avaya Social Media Manager
Click Image Above to View the Demo
 
Mitel Customer Experience
The Chicago Bears

Chicago Bears Mitel Customer Experience
Click Image to Watch the Chicago Bears Mitel Customer Experience


The Chicago Bears NFL Football team has been a Mitel customer since 2011 - 140 employees work out of two primary locations, all connected by Mitel Solutions.

15 Incredibly Useful (and Free) Microsoft Tools for IT Pros

CIO.com


ConvergeSecure Managed IT ServicesCIO.com dug through the jungle that is Microsoft Downloads and found 15 of the best free tools you've probably never heard of.

Click to View Article at CIO.com
FortiClient Lite Available for Download

Fortinet LogoFortinet is pleased to announce FortiClient Lite, a new, free version of Fortinet's award winning FortiClient antivirus software.

FortiClient LiteFortiClient Lite is an easily downloadable endpoint security solution that protects systems from today's ever-evolving malware by using up-to-date definitions and threat intelligence that is based on research from Fortinet's FortiGuard Labs.

 

Click here for more infomation and free download 

 

FortiClient Lite joins the FortiClient family of endpoint protection solutions: 

  • FortiClient for secure connectivity
  • FortiClient Premium for complete endpoint protection

View the July 2011 Threat Landscape Report 

 

Click here to learn about Unified Threat Management solutions from CCC Technologies, Inc. 

Optimizing Productivity through RPO and RTO in Terms of Data Protection

Mark Campbell, Unitrends | Modern Backup 2 Blog 


Backup & Recovery

The first two optimization techniques discussed in previous posts centered around reducing capital expenditure and operational expenditure by focusing on increasing productivity through reducing on-going cost. Today's technique focuses on increasing productivity through reducing the operational cost when a data loss event actually occurs.

 

First, a few definitions:

  • RPO: The amount of work that can be lost and will need to be redone in the event of data loss.
  • RTO: The amount of time it will take before employees can start working after a data loss event.
  • Productivity Loss: RPO + RTO
  • Cost: Productivity Loss x Total Hourly Rate of Affected Employees

Thus, the answer here is to minimize RPO and RTO, right?  Not so fast.  You should make a proposal to show your CFO that you've thought through the problem and that the proposed solution will deliver the most "bang for the buck."

 

Read more... 


Click here to learn about Backup & Recovery solutions from CCC Technologies, Inc.

Click here to learn about onsite managed backup and offsite vaulting services from CCC Technologies, Inc.
ConvergeSecure® Managed Services
4 Steps to a Basic Disaster Recovery Plan

Content by Managed Service Provider University 


Managed ServicesLoss of data is a common problem for businesses. Fortunately, it's a problem that can easily be avoided with the correct preparation. While devastating amounts of data can be lost during catastrophes, it doesn't take such large events to cause a business to lose important data. It can be as simple as dropping a laptop to the floor, or a power surge that results in burning out a storage device. If you don't have your crucial data backed up, even a small situation can turn into a disaster.

 

Read more...

 

Click here to learn more about ConvergeSecure® Managed Services from CCC Technologies, Inc.