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Quick Links to CCC...
Solutions
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Manufacturer Links Below are links to manufacturer support and/or update sites. Please note some sites may require registration.
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NPS® Update
Current NPS®: 78.29%
Surveys Completed: 350
Click here to learn more about Net Promoter Score. |
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Trivia
Trivia Answer
"Thank you for being a friend, traveling down the road and back again. Your heart is true, you're a pal and a confidante."
ANSWER:
Golden Girls
WINNERS:
Kevin Spillane
LaTavia Savage
Jerry Pawinski
Ann Lehman
Dan Kurkiewicz
Bryan Cole
Tom Vorrius
Andrew Wessels
Scott Smith
Tony Guido
Tom Hartman
Wiley Chandler
Cindy Hutchins
________________________ New Trivia A very big thank you goes out to Dan Kurkiewicz for supplying this month's trivia question. Get your thinking caps, this is a tough one! Originally the theme song to the TV show Beretta was an instrumental, the lyrics were added on later. What was the title and who sang the version of the theme song with lyrics? |
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Ask the Expert
Resetting the Avaya Softconsole Configuration Tool Password
Yesenia Villagran, Customer Care Center
 This month CCC Customer Care Center Specialist, Yesenia Villagran, shows us how to reset the password for the Avaya Softconsole Configuration Tool. Read more... |
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CCC Associates Donate to Marine Troop #40390, 3rd Battalion, 5th Regiment
(and you can too!)
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Register for CCC Training
"Network Security Best Practice"
Wednesday, February 23, 2011, 12:00-1:00PM CST
 The CCC Training Center is holding the first training session of 2011 on Wednesday, February 23, 2011 from 12pm - 1pm CST at CCC's Elk Grove Village Headquarters. Course Overview With new applications, devices, and threats being developed everyday, following network security best practices is essential to keep your business protected. From protecting your network at the perimeter to end users and the multiple devices they use to connect to your network, you need to have visibility and understanding of what is happening in your network at all times. This session will cover general best practices so that you can arm yourself to fight both established and emerging threats. We will focus mainly on protecting the perimeter and also discuss user controls and wireless.
Click here for Course Details and Registration Info |
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Avaya Contact Center Experience Forums
Coming Soon to a City Near You!
 Your customers are very social. Is your contact center keeping pace? Going social is just one of the new innovations for your contact center to help you deliver an improved customer experience, boost your profits, and improve efficiency. Experience it! At the Contact Center Experience Forums Changes in customer expectations, new communication media, and advances in technology are drastically changing the demands on your contact center. Join Avaya experts to learn proven strategies to help you deliver critical technology that can be a game changer for your business! At the forum, Avaya experts will show you new solutions to please your customers, opportunities to empower your workforce, and analytics to give you greater insight to deliver a true end-to-end experience with every interaction - email, IM, text, Web, or self-service. The Next Generation Contact Center. What's it going to take to get there? Join us to learn proven strategies to take your contact center to the next generation with innovations to:
- Position social media as an effective channel into your contact center
- Drive end-to-end customer experience helping you boost customer satisfaction by up to 50%
- Tools to optimize your workforce and increase agent productivity by up to 30%
- Provide lower cost collaboration to service your customers with automated self service
Agenda 8:30am - Registration and Breakfast 9:00am - 1:00pm - Forum and Networking Registration Date: March 2, 2011 Location: Hyatt Regency Chicago Click here for details and to register for March 2nd Forum in Chicago, IL_______________________________________ Date: March 3, 2011 Location: Avaya Executive Briefing Center, Lisle, IL Click here for details and to register for March 3rd Forum in Lisle, IL_______________________________________ Click here for list of all upcoming dates and locations_______________________________________ |
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Bring Your Own Device, Voice Virtualization Key Trends for the Future
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Network Infrastructure
Enterprise Mobility in 2011: Keeping Apps and Phones Under Control
Shane O'Neill, CIO.com | January 5, 2011
 Enterprise mobility will be the biggest trend in tech this year, according to Forrester, with private app stores popping up to simplify mobile app overload. But app stores aren't a panacea, and enterprises must plan to secure and streamline the apps themselves and the networks they run on. The term "mobile workforce" has been around for years, but in 2011, mobility will become even more of a priority for enterprises and vendors, according to a new report from research firm Forrester. Enterprise mobility is the biggest single trend across tech industry investment and innovation, even outpacing the cloud computing trend, states the Forrester report entitled, "Another Year of Outperformance for the Tech Industry -- Forrester's 2011 Tech Industry Predictions." Enterprises and SMBs in 2011 will put mobile strategies at the top of the list by expanding the use of smartphones and investing in mobile applications that address the needs of all types of employees, from information and task workers to "mobile wannabes" who bring their personal smartphones to work. Read more...
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Unified Threat Management
Why Educated End Users Are Your Best Line of Defense
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Backup and Recovery
Unitrends Appliance Sizing Tool
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ConvergeSecure® Managed Services
CCC Celebrates 50th ConvergeSecure® Customer
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OTTAWA, Jan 19, 2011 (GlobeNewswire via COMTEX) -- In the future, mobile phones will dominate, with businesses moving to a 'bring your own device' strategy, and voice virtualization will take on more importance in business' networks according to survey results taken by Mitel. These results further align with the company's Mitel Freedom architecture that was announced late last year.
As a CompTIA Security Trustmark accredited business, we specialize in helping our customers protect their networks and develop and maintain proper Disaster Recovery and Business Continuity plans.
Based on your input, we can estimate the backup appliance or appliances which will best meet your organization's needs. One of our Managed Security Specialists will be happy to walk you through the process and discus the different options available to you. Please contact Mark Di Benedetto at 847.427.2354 or 