Effective Immediately
API Service Center will
require an RA# for all equipment sent in for repair. Each item will require
its own RA#. In order to issue an RA#, we will need the following:
- Contact name (including Phone number/e-mail address)
- Description of the problem
This process will allow
us to repair your equipment in a more timely and efficient manner. Any equipment sent in without an RA# will not be estimated or repaired until the appropriate information is provided to the Service Center.
All RA#
requests can be sent to
Lynn Van Winkle
e-mail: l.vanwinkle@apisurvey.com
Phone: (618) 478-9000
In
the event that Lynn is unavailable, you may contact our support department to have an RA# issued. By contacting:
Kyle Mensing
e-mail: kyle@apisurvey.com
Phone: (618) 478-9000
Greg Johnson
e-mail: greg@apisurvey.com
Phone: (618) 478-9000
The RA# must be clearly written on the outside of the box upon arrival at the API
Service Center. An estimate will be provided unless otherwise stated. The
estimate will be emailed if an email is available, otherwise we will contact
you by phone. Any rejected estimate will be charged a $110 fee for time spent on
the unit. A purchase order will be required and can be submitted at the time of the estimate approval or when it is shipped in to the Service Center for repair. If you have any questions please feel free to call the API Service
Center or send an email to one of the addresses above. Please forward this
information to anyone in your company that may send equipment in for repair.
Thank You for your
understanding and cooperation.
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