What Do You Say Communique'
March 2012 - "Play Nicely"
 
Monthly eNewsletter
 
Greetings!
Sarita's Photo

A client told me that when asked what I do, I should simply reply: 
"I help people play nicely!"

He suggested that I get rid of my buzzword-ridden "stay-positive-work-together-better" tag line.

Although I probably won't abandon my official tag lines anytime soon, I do think that the client made a good point.   Much of the work I do--staff development, conference keynotes & breakouts, retreats, focus groups--do help people work and "play nicely!"
     
So...this month's Communique' focuses on resolving conflict and being a positive team member.  (aka - "playing nicely")
  
Enclosed you will find:
  • Dream Team Traits:  Survey Says
  • Conflict Resolution DO's and DON'TS
  • 5 Clues You're NOT Playing Nicely

I look forward to an occasion to collaborate with you and help your team work together better!

 

All the Best,

 
 Sarita's Signature 
 

 
Professional Speaker, Communication Expert & Author of
"If You Can't Say Something Nice,What DO You Say?"

 
PS - A special welcome to new Communique' readers from the CSU campuses,  IAAP and CA Dept of Financial Institutions!
 

Conflict Resolution DO's and DON'TS

 
 
-DO use consultative phrases....(DON'T dictate or demand)
          What do you think about...
          How about...
          Would you be willing to...

          Would you consider...

          Could we try...
         
-DO seek clarification...(DON'T assume that you understand)
          Let me make sure I understand what you're saying...
          What do you need from me?
          So what you're saying is...

          What would you like to see happen?

          In your opinion, how should we resolve this?
         
 

"Dream Team Traits:  Survey Says..."
 

Sarita surveyed managers at a staff retreat on what characteristics they wanted in their team members...here's what they said!     Just for fun, try the word search too!

 

 

CARING
COMPETENT
DIRECT
ETHICAL
FLEXIBLE
FRIENDLY
GENUINE
HONEST
LISTENER
POSITIVE
RELIABLE
RESPECTFUL
Find all 12 words
 
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C
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Q
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K
H
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H
V
X
K

  


Ventura view from top-floor conference keynote location last week
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FIVE CLUES 
That You're NOT Playing Nicely in a Conflict Situation 
 
1. Withdrawing
Word Clue:  "Whatever!"

2. Pretending to go along
Word Clue:  "Fine!"

3. Dwelling on the Past
Word Clue: "And another thing..."

4. Demanding/Dictating
Word Clue: "You better..."

5. Threats/Manipulation 
Word Clue: "...or else"
 


   

  

CONGRATS!
 

Winners of last month's Presidents Day Puzzle
Contest 

(See Archives for Puzzle)

 

Deanna Holaday
 Springfield, Missouri

Sheryl Keller
 Carlsbad, CA
 

Teresa Lin
Los Angeles

Gloria Reyes
 Temple City, CA

 

All four winners received a signed copy of Sarita's book

 

Book Cover - Search Inside

 

    

 


Kids Taught Early
How to Play Nicely

Conflicts, Conficts
Those irritating conflicts
How they bug me soooo.

 

Conflicts, Conflicts
Those irritating conflicts
How I wish they'd goooo.

 

Life's full of conflicts
Irritating conflicts
They won't go awaaaaay.

 

You just have to solve
Those irritating conflict
To have a peaceful daaaay.

 

Taken from"Stop, Think and Choose" Lesson ,
2nd grade, Ivey Ranch Elementary School,
Oceanside CA 1999

Note:  My daughter brought this poem home from school in 2nd grade (She's now 20 years old)


 

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