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As summer comes to a close, it's back-to-school time! Or, for new college students like my daughter, it's off to school!
In this edition of the What Do You Say Communique', I share two lessons that will give you an A+ in the Art of Sharing Feedback.
Other highlights include:
I look forward to being part of your back-to-school training and Fall staff development programs!
Professional Speaker & Author of the book
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Listen in next Thursday, September 16 at 1pm Eastern Time
Sarita will be interviewed about her book, speaking business and balancing it all with a personal life.
(Click image for more info)
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"Intense strategic planning followed by a beach-filled staycation in beautiful San Diego" -Penny Rue, San Diego, California
"Celebrated 29th wedding anniversary with trip to Grand Canyon - MAGNIFICENT!" -Debra V. Britton, Houston, Texas
"Reached the end of a journey to obtain my Ed.D."
-Linda Hawk, San Marcos, California
"A synchronised stretch on the rustic island of Pulau Ubin off the coast of Singapore" -Karen Leong, Singapore
 Karen Leong & friends on island of Pulan Ubin
"Celebrated my son's transition from high school to college."
-Susan Guzzetta, San Diego, California
"Outstanding time in San Francisco visiting family, friends, museums and restaurants." -Pat Waller, San Diego, California
"Attended the North American Movie Premiere of Mao's Last Dancer "- Incredible! -Marcia Snow, Round Rock, Texas "Spent time with relatives in Seattle."
-Kenny Doleman, Columbus, Georgia
Kenny Doleman captured view of Seattle from Space Needle
"Sports broadcaster on a bus with professional baseball players!"
-Matt Hicks, Corpus Christi, Texas
"Enjoyed France from the Champs Elysees to Monte Carlo."
-Mya Reyes, Las Vegas, Nevada
"Attended a great art expo featuring 'Mona Lisa in Black'"!
-Monique Y. Wells, Paris, France
Monique Wells leading Paris Tour
"Loved lounging poolside between our Asia and Africa trips." -Susan Clarke, San Diego, California
"Ended busy summer at the Y with Alaskan Cruise vacation."
-Jeff Guzzardo, Oceanside, California
Jeff Guzzardo caught a rare clear view of Mt. McKinley
"Became a foster parent." -Janice Deur, Virginia Beach, Virginia
"Visited the World Expo in Shanghai, China - unbelievably crowded! " -Teresa Lin, Los Angeles, California
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The Art of Sharing Feedback...Be Specific!
 Lesson 1:
Go Beyond "Bad Attitude"
Telling someone they have a "bad attitude" will not only be met with defensiveness, it also provides no useful information on SPECIFIC behavior that can be changed.
We must go beyond "bad attitude" in our feedback comments. And, even better, share the negative impact of the behavior.
For example:
"I'm concerned that when you raise your voice with customers, they'll feel unwelcome and take their business elsewhere."
"When you sigh heavily when coworkers request your assistance, they may see you as uncooperative."
Lesson 2:
More than
"Good Job!"
While it's very flattering to hear praise such as "good job!", it's even more valuable to receive SPECIFC positive feedback on repeatable behavior .
For example:
"I liked the way you followed thru with the customer complaint until it was resolved. Good job!"
"You were very patient and understanding with the upset student."
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REGISTER YOUR STAFF NOW!
(Click on course titles below)
Sarita's 3-Hour Classes
Mira Costa College Oceanside, CA
Friday Sept 17
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-50 Phrases for all occasions
-How to say NO nicely
-The ABC's of Gratitude
-The Rules of Love
-Are you a Superhero?
and much more...
Click image below to view past editions of the What Do You Say Communique' in the Archives.
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A big THANK YOU to everyone who contributed
their summer highlights!
And...for some of my East Coast colleagues who shared that you spent the unseasonably hot summer just trying to "beat the heat", here's one last fun photo:
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