We need Sponsors! Please Email dan@nienhauser.com
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So many terrible and tough things going on these days. And so many wonderful things too. Have seen a number of comparisons with Depression and Early 70's Recession...and what great things came out. Yes, we did have doubling of gas prices, stocks crashing, no faith in govt., conglomerates failing...71-73 = '07-09. Well, we did also have the ponzi bonanza this time around.
Sent out a Tweet (Twitter update) to my little world of followers asking for "contributions" and received...not a thing at first, then wow interest...but alas too busy (aren't we all)! Hey, you all know that "playing" in the land of technology is fun, but it can also be like a tree falling in the forest. If no one hears (well, reads) anything does it matter? If no one visits my blog, does it matter what I write? If my Tweet goes out and falls by the wayside, what does that say about me? Or the technology or my "virtual friendships?"
Tie those first two paragraphs together please? Ok. 1970's also gave birth to FedEx, Southwest, PC, Apple, MS, Genentech, Oracle, Fax, etc. Social Media and other technological advances (the beginnings of the Internet actually working, Salesforce.com, etc) are laying the groundwork for our next group of FedEx's > game changers. Social Media sales may well replace the sales person; what will social media do to medicine? Patients are beginning to organize their own, broad, nationwide, otherwise-unthinkable, clinical trials. Their own? Yes, it is beginning. And it will accelerate.
And the ponzi and other ethical problems? Well, I'll leave most of that to our new MHI Director, Jack Gilbert. Welcome!!! But from my little corner, we have been too focused on ourselves and "our stuff" in comparison with the Jones for too long. And technology often allowed people to cheat, or at least get one over and then later cheat. I am hopeful that the other side of the Chaos river rapids we are crossing today includes a good dose of Transparency! Open the books and the clubs and let us make sure we are all playing by acceptable rules. We don't have to have more, unless it is better for more than just me! Communities and society are important and provide a framework for me to enjoy life.
Happy Monday, DaN
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New Master of Healthcare Innovation
Leadership
From: Jack Gilbert
To: MHI Students, Alumni & Friends of the Program
I am lucky enough to have been appointed Director of a very special program and I know that you are a key reason for that. I am looking forward to getting to know you over the coming weeks, and to hearing your views on the future of the program.
If you need anything from me please don't hesitate to contact me directly at jack.gilbert@asu.edu or at 858.736.7407.
Looking forward! With very best wishes for your success,
Jack
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Take Me Out To The Ballgame!
Cohort Delta Invites you to a baseball networking frenzy!
Arizona Diamondbacks vs. Atlanta Braves
Friday, May 29th - 6:40pm game time
Group Tickets are $10 each (Plus a small service fee.)
Please order your tickets online at: www.dbacks.com/groups
https://www.groupticketwindow.com/groupticket/mlb/diamondbacks/group
User ID: masters Password: discount
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Disneyland & Healthcare
Dan Weberg RN, MHI*, BSN, CEN, Faculty Associate
When we think of Disneyland, we think of the happiest place on earth - kids running to Dumbo, strollers slamming into your legs, kids screaming when they see the Splash Mountain drop. But there is a system underlying all of this fun that healthcare could really take some notes from.
Disney has customer service right. Long ago they realized that the street sweepers had the most contact with the public, so they began training the street sweepers on all the intricacies of Disneyland so that they were the face of the company. They could direct you to all parts of the park and guide you to any attraction you may need to see. How does healthcare compare. usually when trying to find a unit one must find a lovely volunteer, but they are not always knowledgable, so staff find a person in scrubs, most of the time while that scrubbed person is eating or running from room to room. The scrubbed person give a quick reply and again the vistor is again directed to places unknown. At Disney, no matter how busy the person is, they are still able to take a minute and answer the guests question. At a hospital, good luck.
Another way Disney is leading innovation is their problem identification techniques. Randomly, throughout the day, they survey employees and guests about their experience at the park. They compile all of this data and look for patterns. If a number of guests say that the bathrooms were dirty, by the next day training, staffing, and leadership have taken steps to correct the problem. Its instant, its real time, and its what healthcare needs to do.
Imagine if healthcare took the time to survey their employees and patients on a DAILY basis and made corrections to the stay INSTANTLY. That is instant innovation leadership! Empowering leadership!
To take that a step further, what if we could get real time information as it happens. For example, the patient in room 234 is angry at the visit from their physician, or room 454 has questions about his diabetes medications. The hospital could alert the appropriate teams to answer these questions before they become bigger issues. The data one could recover about the day to day operations of the hospital would be amazing. Real time data about spending, diagnosis, staffing, complaints, successes, procedures, supplies -- the list goes on and on -- and this would be less expensive as well!
As Dan Nienhauser always suggests, healthcare will only get better if we get out of the habit of looking within, and start imagineering the future by looking at other industries.
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An Epsilen Opportunity!!
What is Epsilen?
· FREE, LIFELONG Account, or ePortfolio, for the individual member
· Great tool for creating a personal web page - even for the most technically challenged
· Epsilen's "ePortfolio" is very flexible - can be set up as a personal profile, a career tool, or as a traditional academic ePortfolio
· Develop and share resume/c.v.
· 75 MB storage
· Create and participate in professional collaboration groups with other Epsilen members as an online community of practice
· Environment for social and professional networking
· Showcase scholarly work
Anyone with access to an edu email address has an opportunity to participate in an eLearning environment for educators and professionals. If you sign up now with your edu email you will have free, lifelong access ( www.epsilen.com ). You may also sign up and not develop your account now if you choose. If you are a graduate, use your former edu address. This is a tremendous tool to begin to develop an ePortfolio while collaborating with others who are using ePortfolios in other disciplines.
I joined in the summer 2008 and have an ePortfolio at http://www.epsilen.com/dharbin There are many features to develop on this site and I have only just begun! The platform was recently purchased by the New York Times, therefore there are some additional features and support.
A helpful group to join if you are interested in creating your account is http://www.epsilen.com/grp/81192 The founder of this group, Dr. Milt Hakel, has created extensive instructional documents to help you get started.
Please let me know if I can answer any questions.
Happy Collaborating!
Debbie Harbinson
http://www.epsilen.com/dharbin
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Tidbit of the Month ii
Dan Nienhauser, MBA MHI; things he wishes...he could change!
Why don't we have enough time to sit back, relax and innovate?
Why can't organizations understand how important activity at the hand-offs and in the crevices is for innovation to occur? And how in the world are these separate departments or entities or partner groups suppose to carve out the time to sit down and get to know each other and then improve their situation?
Do we honesty believe that by throwing another $60M+ at enterprise software that we are going to solve anything of consequence in US healthcare?
Well...maybe the $60M can make a difference, especially if it is for open source, transparent, web 2.0 software as service models...how likely is that?
When we have a trillion dollar market (capital T), every "change" to improve something SIGNIFICANTLY impacts some company or entity with a Billion reason$ to fight against the change.
I promise (!), next month's Tidbit will be more positive.
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Nurse Educator
Evidence-Based Practice
Mentorship Program
Get you students on board! The Center for the Advancement of Evidence-Based Practice presents:
Mark you Calendars!!!
Join us July 27th through 30th, 2009
for an exciting 4 day workshop!
Teach your Students all About Evidence-based Practice!!
The Nurse Educator EBP Mentorship Program is intended for all levels of nurse educators in schools of nursing. This is a 4-day immersion program, held on the ASU College of Nursing & Healthcare Innovation Downtown Phoenix campus, designed to prepare faculty to integrate EBP across their nursing curricula. Participants will have didactic and interactive experiences teaching EBP and mentoring others to teach the EBP paradigm and process.
For more information http://nursing.asu.edu/caep/mentorship/nurseeduc.htm
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Does anyone ever get to this bottom signature section? If yes, send me an email and you get a special welcome at the ballgame May 29.
Any news, thoughts, comments? YES ANYONE!
Dan Nienhauser, Editor v2.6
Master of Healthcare Innovation at ASU |
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