Greetings!
Don't miss the 2011 NAEO (National Amtelco Equipment Owners) conference in New Orleans , March 13-16.
Learn Tips and Tricks to Increase Your Revenue in a FREE, Open-to-Everyone, Amtelco University presentation on Monday, March 14, 9:00 - 12:00.
Amtelco presentations will reveal exciting new opportunities to spice up your call center business:
Amtelco Presents Tues. March 15, 9:00 - 10:45 a.m. Branch Out and Grow Part 1: Review of exciting new developments Amtelco has been working on for you. Kevin Beale and Gary Kerner
Amtelco Presents Wed. March 16, 9:00 - 10:30 a.m.
Branch Out and Grow Part 2: How to grow your business and expand your opportunities with Infinity and IS. Kevin Beale and Gary Kerner Click here for more information and NAEO Registration
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 | Protect Your Business with Real-Time Backup
and Business Continuity Plans
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Backup your entire Infinity database to your backup server on a real time basis. This includes Voice data!
The Real-Time Backup feature of Infinity allows the entire Infinity database to be backed up across a TCP/IP network connection to a Backup Infinity Server. As changes are made in the primary Infinity Server database, they are replicated across the network to the Backup Infinity Server. This ensures that the Backup Infinity Server always has current data.
Business Continuity Plans Four Levels of Business Continuity Plans offer you a choice of the best fit for your call center.
Read more...
Click here to contact your sales representative for more information.
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| Enter Data Once and Use It for Each Unique Directory and Dispatch Contact with Contact-Based Architecture (CBA)
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With IS Directory Contacts, contact information can be
added to Infinity Intelligent Directory listings to provide
unique contact methods for each person and for each
person's status.
- Integral Component of Intelligent Directory
- Access all information related to Directory Listing and
- Contact information from a single point. Enter a Directory Listing once, and use it for many purposes
- Contact-Based Dispatching
- Use Contact information to drive dispatch of messages based on the Contact's preferences
- Contact Methods
- Define the unique contact methods required for each contact Status Schedule Control and change contact status automatically
- Contact Disposition
- Offer unique disposition choices for each Intelligent
- Message script, accurately documenting the dispatch
- step, and specifying whether to proceed to the next step
- Message Summary
- Define unique message content for each method of
- dispatch, allowing different information and layouts to be sent based on the type of contact method being used
Read more...
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| Add Profitable New Services with
IS Web Directory and Web On-Call |
The Intelligent Series Web Directory feature extends the
a call center's Directory features to its clients through a
Web browser.
IS Web On-Call Scheduling
The Intelligent Series Web On-Call Scheduling feature puts the
management of your clients' on-calls in the hands of the people who
know the schedule best - the users.
Read more...
Click here to contact your sales representative for more information. |
| Web Scripting Helps You Partner with Your Clients
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 From Script to Web Page in 1 Click!
Make it easy to go
From This...
To This...
The IS Web Scripting application makes it possible to present Intelligent Series call scripts using a conventional Web browser rather than the Infinity Telephone Agent or Soft Agent call-handling applications.
For more information download the brochure here.
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