SullivanLuallin as its Preferred Vendor
for Customer Service Consulting
October 6, 2009 - San Diego CA
- SullivanLuallin is pleased to announce its status as the Medical Group
Management Association's preferred vendor for delivering Customer Service solutions. MGMA named the firm an AdminiServeŽ partner after
a vetting process by its members, who delivered on the organization's promise
that "we've done the homework, so that you don't have to."
SullivanLuallin has a national reputation
for Customer Service initiatives that result in immediate improvement, and the
momentum to produce ongoing results as measured by patient loyalty,
word-of-mouth referrals, and growing market share.
Working with small and large physician
practices and provider networks, SullivanLuallin services include service
quality assessments, practical action plans, and effective Customer Service
training for physicians, supervisors and employees.
Since 2002, SullivanLuallin has been the
AdminiServe partner for patient satisfaction surveys, serving more than 1,700
practices each year, and benchmarking survey scores with the largest ambulatory
database in healthcare.
"We're very pleased to extend the services
of our AdminiServe relationship with MGMA," said Kevin
Sullivan. "It's a source of great pride for us to know
that the association members themselves made the selection, and it reinforces
our commitment to the success of every client project."