MGMA Selects SullivanLuallin as its Preferred Vendor
for Customer Service Consulting

October 6, 2009 - San Diego CA - SullivanLuallin is pleased to announce its status as the Medical Group Management Association's preferred vendor for delivering Customer Service solutions. MGMA named the firm an AdminiServeŽ partner after a vetting process by its members, who delivered on the organization's promise that "we've done the homework, so that you don't have to."
SullivanLuallin has a national reputation for Customer Service initiatives that result in immediate improvement, and the momentum to produce ongoing results as measured by patient loyalty, word-of-mouth referrals, and growing market share.
Working with small and large physician practices and provider networks, SullivanLuallin services include service quality assessments, practical action plans, and effective Customer Service training for physicians, supervisors and employees.
Since 2002, SullivanLuallin has been the AdminiServe partner for patient satisfaction surveys, serving more than 1,700 practices each year, and benchmarking survey scores with the largest ambulatory database in healthcare.
"We're very pleased to extend the services of our AdminiServe relationship with MGMA," said Kevin Sullivan. "It's a source of great pride for us to know that the association members themselves made the selection, and it reinforces our commitment to the success of every client project."

Mari L. Bacon
SullivanLuallin Inc.