Friday - February 24, 2012 Maylan Newton - 9:00am-12:00noon Attitude, the real costs? How Your Attitude Effects Everything!
Has someone's poor attitude ever brought you down? Have you ever felt the end result of your spouse having a bad day, and how quickly your day became bad as well? Join us as Educational Seminars Institute gives you insight into how a poor attitude can cost you money. Everyday, in facilities across the country, attitudes cost businesses money, now find out how and why! This action packed class will show you the costs, and teach you the benefits of good attitudes.
Maylan Newton - 1:00pm-4:00pm
Customer Service, The Road To Success
Everyone talks about it but few deliver it? Customer Service!
Our clients are looking for the PLACE that will take care of them. It is no longer about fixing the car, it more about how the client feels about the experience. Most shops are not paying attention to this extremely important side of their business.
What is the Definition of customer service
Learn to take care of the customer is taking care of the business Learn the difference between our customer service and your clients Do you know Customer service 101 Learn the 5 types of customers
Sunday - February 26, 2012
Maylan Newton - 8:00am-11:00am
Confident Selling - Do YOU Believe To sell, you must believe in your service, your staff and most of all in yourself. Your selling skills depend, in large part, on your level of self confidence. Other people sense whether or not you believe in yourself, and by extension, whether or not you believe in what you're doing. That belief is what persuades the customer or client to buy the product or service. Join us as we explore what confidence is and how to keep it going in today?s tough economic times. The difference in the order takes and the great sales people is based on the confidence of the person, not always the skill. |
