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APRIL 2008
Volume II Issue 4
In This Issue
Hostage Situation
Franchise Superstar
Anago Staff Member

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It's easier to go down a hill than up, but the view is much better at the top
 
Arnold Bennet


Cleantelligent

Web-based accountability
and performance evaluator

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Green Cleaning

Environmentally
safe products

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Anago and P&G
are determined to do
what we can in areas of
responsibility to the
environment.

Be assured that Anago is already moving in this direction and is constantly learning about new safer products that work and are safe for the environment.

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Greetings!

Our goal at Anago is simple: To make sure that we are the last cleaning company you ever have to hire. With your help and communication, we can accomplish this goal.
 

Is Your Cleaning Service Holding You Hostage?

hostage


Do you feel locked into a bad situation?

Are you getting what you are paying for? When you ask why something isn't being done that's expected, are you made to feel like your asking the impossible or begging?

Let's get something straight; you negotiated a price, entered into an agreement, you were promised the world and now you feel like your stuck. Your not getting what you agreed too, which means you are paying for services not received and when you complain, you're made to feel like the bad guy.

Believe it or not, many companies deal with this very situation. Some by choice! That's right, by Choice!

Some companies have been through so many cleaning services over the years, that they start to settle for lousy cleaning and bad customer service practices.

Rather than go through the process of interviewing services, hearing empty promises and anticipating the learning curve of a new company coming in, they would rather stick with what they have and suffer. If the cleaning crew shows up on a consistant basis, they look at that as a plus over previous crews that didn't.

Unlock the handcuffs, seek freedom:

Anago wants your input when it comes to how things are going. We can only become better by listening to our clients. We make it easy with our
web-based client software called Cleantelligent. We will always treat you fair, regarding your requests. We want you to see the value in the decision you made to enter into an agreement with us. We believe in word of mouth advertising and hear the negative stories about other companies. We don't want to be talked about that way.




 
Franchise Superstar

dave
Dave Fron


Dave has been a franchise owner in Chicago since 2006

In recognition of being the best overall Franchisee in Chicago
in 2007, he recieved a plaque and a 1 week vacation stay at a
spot of his choosing.

All of Dave's accounts acknowledge his hard work and attention to detail in their performance evaluations that he gets turned in on a monthly basis. He personally visits his accounts to meet with the client and review any concerns and he always follows up. Dave has inspired other franchise owners to do the same.

Way-To-Go
Congratulations Dave


Meet Our Office Administrator

Izabella Stepul has been with us in Chicago since we opened in 2001. She's of Eastern European descent, married and has two beautiful daughters.

Izabella handles client invoicing, work orders and collections, payments to your franchise owned cleaning crews, royalty payments to Anago's national office and employee payroll. She also acts as Human Resource director and does a little bit of translating for our European franchise owners.

She's the glue that holds it all together, and we know it.

Just in case we have't said it enough,
Thanks Izabella