Marks and Spencer's HR Director needs no convincing about the benefits of employee engagement. 

Speaking at the end of last year, she said: 

"If the 25% of M&S stores with the lowest engagement scores performed as well in sales terms as the top 25%, M&S would increase its sales by �104 million a year". 

This may not be surprising since evidence shows that engaged employees act as advocates for the organisation and, in the case of M&S and others, this contributes to customer satisfaction and business success.

So what exactly is employee engagement? And how do you create a work environment 

in which your staff want to go the extra mile? 

Click here to read why employee engagement makes business sense...