The Story: Mike Loomis of West Coast Solar Energy surprised Stephen Hawkes of Hawkes Winery when he walked in and handed Stephen a check for $30,000.00. A salesman bringing a check to the customer? That's "Man Bites Dog" type of news!
West Coast Solar Energy had just completed a solar installation at Hawkes Winery. The owner expected to receive a tax credit for the following year, believing the job did not qualify for the new cash rebate. Mike kept working after the sale and managed to get the right approvals that resulted in the surprise check. That service-minded approach has lead to bigger installations and rebates like the check in the photo for $189,000.00.
The Take Away: Extraordinary after-sales support pays dividends in satisfied customers who will spread the word about your outstanding service.
The Challenge: What can you do for a current customer that will put a big smile on their face and having them telling everyone about you?
Got a Sales Inspiration story of your own? Send it to us and win a bottle of Hawkes wine when it is published.
Want to close your own big deals? Join us for the Closing the Sale seminar Dec. 2.
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