For our second annual Grapes & Apes, we are introducing the concept of "zones".  Years ago, I worked for DaimlerChrysler in an automotive assembly plant as an industrial engineer and then as a production supervisor.  The assembly plant was split into three sections:  body shop, paint shop, and assembly.  Assembly was split into 12 zones, each headed by a production leader.

The leader was responsible for everything that happened within that zone.  Of course, there were anywhere from 15 to 50 operators in a zone to "do the work".  It was up to the leader, though, to communicate problems and, more importantly, plan so that problems would not occur.  The leader would engage the "functional" teams, such as materials, skilled trades, engineering, and quality control, as necessary.

For Grapes & Apes, we are splitting the zoo into six zones.  Each will be headed by a leader:

• Zone 1:  John Botsko
• Zone 2:  Paul Huber
• Zone 3:  Mitch Melheim
• Zone 4:  Steve Stolz
• Zone 5:  Hal Atzingen
• Zone 6:  Phil Regala

Each zone leader is responsible for knowing, and planning for, which functional activities will be in his respective zone.  Examples of functional activities include:  auction, boat cruises, entertainment, guest services, parking, restrooms, security, site management, wine and food, volunteer food/drink/rest area, wine IQ events, etc.  Each zone will contain some functional activities, but not necessarily all of them.

The zone leader will be the main point of contact for that geographic part of the zoo.  The concept of a zone leader adds another dimension to operations, enabling a cross-check of the functional areas.  Of course, our ultimate goal is to cater to our guests' every need, thus creating a "WOW!" experience for them.